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Valedictorian of Ecole hôtelière de Lausanne (EHL), 6 years with InterContinental Hotels Group (IHG) within 4 hotels, 3 countries, 2 brands and currently Hotel Manager for Katara Hospitality, I have always aimed at growing through operations, within various cultures, to deliver luxury service, inspire teams with a people oriented approach and maximise financial returns.
Aureus Advisors Llc
View- Website:
- aureus-advisors.com
- Employees:
- 4
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Hospitality ConsultantAureus Advisors LlcLucerne, Lu, Ch
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Hotel ManagerKatara Hospitality Jun 2024 - PresentRaffles Hotel Singapore -
Acting General ManagerKatara Hospitality Mar 2023 - May 2024Bürgenstock Resort Lake Lucerne, Switzerland
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Hotel ManagerKatara Hospitality Mar 2021 - Feb 2023Bürgenstock Resort Lake Lucerne, Switzerland
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Director Of Rooms & Guest ServicesKatara Hospitality - Bürgenstock Hotels & Resort Sep 2018 - Feb 2021Bürgenstock Resort Lake Lucerne, SwitzerlandDeputy General Manager for 820 colleagues, 4 hotels from 3 to 5 stars Superior with 383 rooms and suites, 3 residences with 67 appartments/villas, a health & medical center, 2 spas including the 10000m2 Alpine Spa, a golf, 10 F&B outlets and 30 conference rooms. Main objectives in terms of service quality leadership, teams satisfaction and financial returns within this complex multi-property environment belonging to a selection of 3 hotels in Switzerland.
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Hospitality ConsultantAureus Advisors Llc Jun 2024 - PresentNidwalden, Switzerland
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General Manager - Hotel Indigo Berlin-Ku'DammIntercontinental Hotels Group (Ihg®) Feb 2016 - Sep 2018Berlin, AllemagneImproving all guest, colleague and financial metrics after transitioning from franchise to managed property: +9.1 pts in guest satisfaction YOY, 100% employee engagement, +4.6 € RevPAR and +23,3% GOP. Developing partnerships and regular pilot hotel for new brand projects. Supporting induction of new GMs and collaborating with HQ in London. Performance encouraging more franchised to managed flips, hotel shortlisted twice at the Europe Hotel Star Awards 2018 -
Assistant Manager - Opening Hotel Indigo Paris-OperaIntercontinental Hotels Group (Ihg®) Jun 2014 - Jan 2016Région De Paris , FranceFirst Hotel Indigo opening in Europe as a managed property - Monitoring daily operations and performance via revenue management, sales (groups and contracts), weekly/monthly forecast and budget preparation for the General Manager; during pre-opening, in charge of FF&E optimum purchasing, team recruitment, brand awareness (first hotel in France), risk management and technical follow-up with owners
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Ihg Future Leaders Operations (Y2) Intercontinental London Park LaneIntercontinental Hotels Group (Ihg®) Oct 2013 - May 2014London, Royaume-UniRooms Division: Assistant Guest Services Manager, training new starters with a creative “knowledge database”, Guest Relations as top 3 enroller and £18.000 upsell in 3 months, coordinating 60 Housekeeping team members and leading Club Lounge colleagues around an employee action plan
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Ihg Future Leaders Operations (Y1) Intercontinental Berchtesgaden ResortIntercontinental Hotels Group (Ihg®) Oct 2012 - Sep 2013Berchtesgaden, AllemagneHousekeeping Supervisor (+3.2 points in room cleanliness), Chef de Rang (appraisal skills), Kitchen Commis, on boarding process developed for HR, Finance, Sales & Marketing in the Munich field office, Front Office Duty Manager with an increase of Heart Beat ranking from 8 to 1 in Europe
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Operations Assistant & Scholarship StudentEcole Hôtelière De Lausanne Sep 2008 - Oct 2012Région De Lausanne , SuisseSupervisory roles in various F&B outlets - bar, banqueting and gourmet restaurant (up to 2 300 people to be served daily), public relations, press review and implementation of a new digital learning tool with photos and videos to enhance student experience -
Assistant Executive Vice President OperationsServair & Filiales Jun 2011 - Nov 2011Région De Paris , FranceCreative financial KPO reporting solution developed over 23 production centres, consolidation of budgets and action plans over 3 years as well as dedicated public tender project to be analysed on Island of Réunion -
Boutique Hotel Rooms Division Over 2 Properties25Hours Hotel By Levi'S / Goldman 25Hours Hotel Mar 2009 - Jul 2009Région De Francfort-Sur-Le-Main, AllemagneNight-audit, reservations, housekeeping and conception of a blog with weekly music sessions up to 200 guests -
Operations Trainee Programme Before EhlAlthoff Grandhotel Schloss Bensberg Feb 2008 - Jul 2008Région De Cologne , AllemagneConference & banqueting, breakfast restaurant, minibar, purchasing, housekeeping, front office and 3-star Michelin restaurant (World’s 10th best restaurant in 2013) -
Very First Professional Experience Within IhgHoliday Inn Hotel Bristol - Filton Oct 2007 - Jan 2008Bristol, Royaume-UniBreakfast Assistant and Conference & Banqueting Associate with events organised for up to 400 guests
Thomas Goval Skills
Thomas Goval Education Details
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Frequently Asked Questions about Thomas Goval
What company does Thomas Goval work for?
Thomas Goval works for Aureus Advisors Llc
What is Thomas Goval's role at the current company?
Thomas Goval's current role is Hospitality Consultant.
What is Thomas Goval's email address?
Thomas Goval's email address is thomas.goval@ehl.ch
What is Thomas Goval's direct phone number?
Thomas Goval's direct phone number is 06.74.39.*****
What schools did Thomas Goval attend?
Thomas Goval attended Ecole Hôtelière De Lausanne, Cornell University, Ecole Hôtelière De Lausanne.
What are some of Thomas Goval's interests?
Thomas Goval has interest in Children.
What skills is Thomas Goval known for?
Thomas Goval has skills like Hospitality Management, Hospitality Industry, Communication Interculturelle, Hospitality, Hotel Management, Hotels, Banquets, Coordination De Projets, Front Office, Lodging, Event Management, Restauration Et Boissons.
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