Thomas Goval Email & Phone Number

Lucerne, LU, CH

Raffles Hotel Singapore

Bürgenstock Resort Lake Lucerne, Switzerland

Bürgenstock Resort Lake Lucerne, Switzerland

Bürgenstock Resort Lake Lucerne, Switzerland

Deputy General Manager for 820 colleagues, 4 hotels from 3 to 5 stars Superior with 383 rooms and suites, 3 residences with 67 appartments/villas, a health & medical center, 2 spas including the 10000m2 Alpine Spa, a golf, 10 F&B outlets and 30 conference rooms. Main objectives in terms of service quality leadership, teams satisfaction and financial.

Nidwalden, Switzerland

Berlin, Allemagne

Improving all guest, colleague and financial metrics after transitioning from franchise to managed property: +9.1 pts in guest satisfaction YOY, 100% employee engagement, +4.6 € RevPAR and +23,3% GOP. Developing partnerships and regular pilot hotel for new brand projects. Supporting induction of new GMs and collaborating with HQ in London. Performance.

Région De Paris, France

First Hotel Indigo opening in Europe as a managed property - Monitoring daily operations and performance via revenue management, sales (groups and contracts), weekly/monthly forecast and budget preparation for the General Manager; during pre-opening, in charge of FF&E optimum purchasing, team recruitment, brand awareness (first hotel in France), risk.

London, Royaume-Uni

Rooms Division: Assistant Guest Services Manager, training new starters with a creative “knowledge database”, Guest Relations as top 3 enroller and £18.000 upsell in 3 months, coordinating 60 Housekeeping team members and leading Club Lounge colleagues around an employee action plan

Berchtesgaden, Allemagne

Housekeeping Supervisor (+3.2 points in room cleanliness), Chef de Rang (appraisal skills), Kitchen Commis, on boarding process developed for HR, Finance, Sales & Marketing in the Munich field office, Front Office Duty Manager with an increase of Heart Beat ranking from 8 to 1 in Europe

Région De Lausanne, Suisse

Supervisory roles in various F&B outlets - bar, banqueting and gourmet restaurant (up to 2 300 people to be served daily), public relations, press review and implementation of a new digital learning tool with photos and videos to enhance student experience

Région De Paris, France

Creative financial KPO reporting solution developed over 23 production centres, consolidation of budgets and action plans over 3 years as well as dedicated public tender project to be analysed on Island of Réunion

Région De Francfort-sur-le-Main, Allemagne

Night-audit, reservations, housekeeping and conception of a blog with weekly music sessions up to 200 guests

Région De Cologne, Allemagne

Conference & banqueting, breakfast restaurant, minibar, purchasing, housekeeping, front office and 3-star Michelin restaurant (World’s 10th best restaurant in 2013)

Bristol, Royaume-Uni

Breakfast Assistant and Conference & Banqueting Associate with events organised for up to 400 guests

Bachelor Of Science, International Hospitality Management, 5.41

Activities and Societies: Campus Peer Counsellors (CPC) Coordinator, Active Leadership Committe (ALC) - Toastmasters International.

High-Performance Leadership, Leadership, 100%

Activities and Societies: Strategic Decision Making, Motivating People for High Performance, Leading Collaborative Teams, Leading With.

Hotel Development And Real Estate Investments, Asset Management, 93.5%

Activities and Societies: Feasibility Analysis, Development and Negotiations, Valuation of Hotel Investments, Hotel Asset.