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I am an energetic leader who can quickly evaluate a problem and understand the steps needed to move toward a solution. I embrace new technology and am a self-motivated life long learner.I lead the AI Operations team for the Deloitte Technology Unified Communications organization. Our mission is to influence teams to continuously leverage data to optimize operations to reduce TCO and improve customer satisfaction.I hold an MS in Predictive Analytics from Northwestern University (2015), MS in Cyber Security and Information Assurance (2020) and I'm a AWS Solutions Architect Associate (since 2016).Specialties: IT Operations Management, Microsoft Active Directory, Exchange, Office 365 Cloud Services, Cisco IronPort, Infrastructure Architecture, Data Science, Amazon Web Services and Identity Management.
Deloitte
View- Website:
- deloitte.com
- Employees:
- 295722
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Sr Manager, Artificial Intelligence Operations TeamDeloitte Sep 2019 - PresentHermitage, TnThe AI Ops team's purpose is to apply machine learning techniques to achieve preemptive operations which is simply continuous improvement of our reactive, proactive and predictive processes. We maintain the Enterprise Health Metrics Dashboard, the TOC Executive and Operations Metrics dashboard and assist operations and ITSM teams in their pursuit to become data driven.
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Unified Communications Cloud Technology Integration ArchitectDeloitte Jun 2017 - Aug 2019Hermitage TnDefines and designs optimal strategy and infrastructure for implementing UC technologies in the Cloud.
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Sr. Unified Communications ArchitectDeloitte And Touche Dec 2012 - Jun 2017Hermitage TnResponsible for messaging architecture including Exchange 2010/2103, Cloud computing, Directory services and Infrastructure design. Also responsible for performance and predictive analytics for the messaging infrastructure area. Recently my role has been expanded to include Microsoft Skype for Business.
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Sr. Messaging EngineerDeloitte And Touche Feb 1999 - Dec 2012Hermitage TnResponsible for Engineering and Operations of firm Messaging System (Exchange 2007 and 2010), Instant Messaging (OCS), Voice Messaging (Unity) and support infrastructure ( Active Directory, and DNS).
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Teaching AssistantNorthwestern University Aug 2015 - Dec 2020Northwestern UniversityHelping students keeps me fresh and pays it forward. -
Adjunct Faculty InstructorMiller Motte Technical College Apr 2011 - Dec 2017Clarksville, TnPrimary instructor for the technical courses for the Computer Networking Administrator program. Teach A+, Net+, and Microsoft Windows courses.
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InstructorAthena Training Center Feb 1997 - Feb 1999Taught MSCE and CNE courses.
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Department Chairperson And Chief Of Information SystemsMiller Motte Technical College Jun 1989 - Feb 1997Clarksville, TnServed as Chief of Information Systems of the MMTC campus computer network. Responsible for the purchase and maintenance of server network for 300 students and 50 faculty.Computer Information Systems Department Chairperson - responsible for curriculum development, instructor hiring and course delivery. Program Adviser for 50 - 75 students.
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Captain, Armor BranchUs Army May 1979 - Jan 1989Served at Ft Hood TX, 1980 - 1983, Armor Advanced Course 1983, Korea 1983-1984, Ft Knox 1985-1989Signal Platoon Ldr, Tank Platoon Ldr, Armor Company Executive Officer, Staff and Faculty Company Commander, Armor Battalion Logistics Officer (S4), Brigade Assistant S3 Training Officer, Armor Center Research and Development Special Projects Officer.
Tom Pritchard Skills
Tom Pritchard Education Details
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Cyber Security And Information Assurance -
Northwestern University4.0
Frequently Asked Questions about Tom Pritchard
What company does Tom Pritchard work for?
Tom Pritchard works for Deloitte
What is Tom Pritchard's role at the current company?
Tom Pritchard's current role is Sr Manager, Artificial Intelligence Operations team at Deloitte.
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What schools did Tom Pritchard attend?
Tom Pritchard attended Western Governors University, Northwestern University, North Dakota State University.
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