I am a highly driven, people first focused leader. Coaching and developing team members and leaders to reach their goals and provide an effortless experience for customers is my purpose. I’m have a history of developing highly engaged work teams to achieve consistent results in dynamic, ever changing work environments by aligning individuals to a common organizational vision. I’m know as a listener who fully understands the barriers and opportunities to reach individual and organizational goals. Some of my notable career highlights include• Turning low performing and unengaged teams into consistently high performing teams with high engagement to exceed growth, customer satisfaction, and team member retention objectives leading branch teams in the Southeast Region.• Leading and developing over 70 new leaders during the last 20 years through effective coaching, teaching, and mentorship. Many who stay in touch years after moving on to different roles and departments.• With a history of exceeding expectations earned the right to expand service center operations across a region of 10 states with 7 new centers without impact to the customer experience. This set the foundation for the creation of the Grainger Service Center Division in Grainger in 2013.• Leading change initiatives to reduce variation, standardize work, and improve quality to make it easy for team members to serve customers. Core competencies include:Change Management | Team Training & Leadership | Talent Mentorship | Coaching: InsideOut (GROW) Model Service & Operational Strategy Development | Forecasting & Scheduling | Continuous Improvement | Workforce Management (WFM) Methodology | Project Management & Planning | Business Continuity & Disaster Recovery | Communication | Relationship Building | Customer Service & Support