Thomas Greenwald, Mba Email & Phone Number

Ladera Ranch, California, US

Newport Beach, CA, US

• Proactively solicited new residential mortgage business to meet established goals.
• Licensed in 10 states.
• Discussed loan products and options to meet member needs while advising members on risks and benefits of each option.
• Collected and analyzed member’s financial information to assess eligibility for a home loan.
• Utilized strong critical thinking skills to find mortgage solutions for members.
• Demonstrated the highest level of professionalism and 1st in class customer service.

• Directed, coordinated, and monitored all sales employees and branch operations while creating a business operation that increases sales production.
• Producing Sales Manager.
• Licensed in 30 states.
• Implemented strategies to increase productivity and sales targets.
• Recruited all branch positions to include initial and ongoing training, coaching, and mentoring.
• Organized and conducted team meetings to ensure organizational communications flowed between all employee levels.

San Francisco, California, US

• Proactively solicited new residential mortgage business to meet established goals.
• Licensed in 30 states.
• Helped 300 + families with home ownership.
• Discussed loan products and options to meet member needs while advising members on risks and benefits of each option.
• Collected and analyzed member’s financial information to assess eligibility for a home loan.
• Utilized strong critical thinking skills to find mortgage solutions for members.

Las Vegas, Nevada, US

• Managed day-to-day operations for mortgage underwriting, processing, funding, and purchasing.
• Decreased underwriting submission times by 25% from application to initial approval.
• Outperformed company average in achieving application to close turnaround time of 15 days or less compared to average 18-24 days.
• Redesigned workflows, policies, and procedures to increase efficiency and ensure quality of loan products.
• Established metrics, benchmarks, and standards for productivity, timeliness, and client satisfaction.
• Led regulatory and corporate compliance control initiatives by conducting reviews, compiling integrity reports, and performing regulatory audits adhering to corporate guidelines.

Los Angeles, US

• Directed six direct reports and a team of 75 total in loan processing call center operations, including supervising, coaching, and leading the national retail and wholesale operations and sales teams.
• Managed strategic planning, production, quality, policy formulation, and compliance.
• Consistently exceeded all center key performance metrics (KPIs) promoting a culture of high achievement.
• Led strategic initiatives to drive profitability for all business channels.
• Analyzed and redesigned workflows to increase efficiency, quality, and productivity.
• Developed and executed marketing campaigns to meet market and customer needs while driving sales.

Lewisville, Texas, US

• Hired to lead turnaround of underperforming wholesale mortgage operations.
• Managed a team of 50 with two direct reports in day-to-day operations with a closed loan volume of $1.5B.
• Provided employee mentoring to improve efficiency, accuracy, and compliance.
• Fostered strong cross-functional relationships to provide exceptional customer service while achieving goals.

Charlotte, NC, US

• Built from the ground up and managed retail banking operations with six direct reports, a total team of 75, and $2.3B in loan volume.
• Led strategic planning, process improvements, quality control, production, and policy development.
• Ensured compliance with FNMA, VA, FHA, and FHLMC rules and regulations.
• Optimized performance and efficiency through streamlining processes and reducing costs.

New York, New York, US

• Built startup operations for three wholesale and a pure purchase money retail shop in Las Vegas. Managed a team of eight direct reports with 150 total employees across call center, underwriting, and processing.
• Achieved $2.1B in sales volume while reducing overall costs and risk exposure.
• Created and executed strategic plans, process controls, and quality measures to improve product quality and compliance.
• Improved workflows through eliminating redundancies and automating processes.
• Established KPIs, metrics, and performance standards for productivity and client satisfaction.
• Collaborated with channel leaders to manage strategic development of a multi-site operations platform.

New York, New York, US

• Based in Pennsylvania, directed mortgage operations for a 16-state region, including call center customer servicing department, data entry, processing, booking, and funding, and underwriting activities.
• Managed 60 employees with four direct reports and a $2.4M budget.
• Achieved $850M in sales volume while exceeding call center KPIs (average call abandonment rate, average time in queue, average speed of answer, average talk time, and first call resolution).
• Managed staff recruitment, hiring, training, performance evaluation, and goal setting activities.

New York, New York, US

• Selected to direct title operations for this acquisition of Citibank; promoted to manage closing operations for a 40-state region and six direct reports with $1.5B in loans.
• Directed compliance initiatives, including reviews, integrity reports, and regulatory audits.
• Mentored and coached employees, providing professional development opportunities to increaseperformance.
• Responsible for overseeing both title and closing vendors.
• Managed cost margins and streamlined operations to improve efficiency.
• Led product development programs to increase penetration in new markets.

New York, New York, US

• Led a team of six direct reports to consistently achieve production objectives and revenue goals.
• Created bank referral and broker referral programs to drive new business growth.
• Regularly reviewed and audited operations to ensure regulatory and corporate compliance.
• Led professional development, coaching, and mentoring of employees to support their career growth.

Mba, Business Administration

Bs, Liberal Studies