Tom Shaw Email & Phone Number

St Albans, Vermont, United States

- Manage front end scheduling and employee priorities throughout the day to ensure timely breaks, adequate coverage on floor, and daily tasks are completed. Supervise and carry out various front end tasks: customer service desk, cashier, self-checkout, refunds, service clerk. Assist customers and guide cashiers as needed.- Member of High Potential Leadership Development Program.

Vermont, United States

Currently looking for the next step in my career, but here are some highlights:- Facilitate and Contribute to Quality Software Testing and Documenting activities within Agile team framework ensuring compliance and correctness, resulting in quality software applications.- Foster an inclusive culture of connection, keeping the lines of communication open between the product owner, developers and testers. This ensures the software specs are clearly understood and communicated out to the developer and tester before coding is even started. - Contribute as a key Agile team member, participating in Daily Stand-up, Sprint Planning, Backlog Grooming, Sprint Retrospective and Sprint Review meetings. - Drive process improvement initiatives. - Refine and implement requirements, ensure complete requirement coverage, and facilitate defect resolution with documentation. - Strategize, design, review and execute test cases, build test labs, create regression plans and labs. Identify and report any quality or compliance concerns. - Participate in customer reviews, demos and knowledge share meetings. - Drive defect management and impact/risk assessment processes; ensure compliance. - Provide application functional, technical and process guidance to members of other Agile teams. - Mentor team members in SDLC, QMS and compliance processes as well as in applications and tools.

Burlington, Vermont, United States

- Performed manual workflow, exploratory, and regression quality assurance testing on a complex Private Equity software. Provided end-user experience feedback to improve the look and feel of the application.- Created extremely thorough instructions and test cases for some of the most common workflows.

Vermont, United States

- Construction Sub-Contractor - In partnership with my extended family have initiated and completed a number of residential remodeling projects in Franklin and Grand Isle County.- Quality Assurance Analyst - Tested specifications for State of Vermont’s new website for Unemployment Insurance.

Burlington, Vermont Area

- Configured website features and performed Quality Assurance on the websites to support HTTPs protocols and guarantee expected results.- Coordinated domain changes with Implementation team to meet customer launch schedules. Ensured proper domain configuration for site launches. Facilitated domain transfer, registration and renewal for new and existing clients. Provided domain specific support to internal and external clients.

South Burlington, Vermont

- Key Agile team member, participating in Daily Standup, Sprint Planning, Backlog Grooming, Sprint Retrospective and Sprint Review meetings. - Review and analyze product requirements. Implement, design, review, execute and update test strategies and test cases (functional, exploratory, regression, and integration) needed within MS Visual Studio and TFS.- Achieve release and sprint commitments by being accountable, flexible, and responsive to unexpected agile team and business needs.- Install product upgrades on virtual machines. Perform smoke testing on newly finished product versions.- Worked closely with Developers and Product Owners to cultivate solid working relationships to encourage coding that promotes and supports quality through full project life cycle.

Colchester, Vt

- Conducted thorough testing of the integration of existing Evolution payroll software application into a web-based product. Tested for code enhancements, bug fixes, regression prevention, new design and feature updates for functionality, visual look, and overall end-user experience.- Worked closely with Developers, Product Owners, and Technical Writers to ensure new features were implemented correctly and documented properly.- Tested updates to new Employee Portal module.- Analyzed application requirements and specifications.- Followed release test plans to ensure existing functionality was not damaged by new features and code enhancements.- Wrote basic test plans for new features to ensure product was working as designed.- Assisted Product Owner team with new feature functionality, visual layout, and end-user experience.- Compiled new and existing code for scheduled releases.- Wrote applicable release notes for new features.

Burlington, Vermont

- Balanced daily reconciliations for internal securities holding accounts, bond holding accounts, and internal checking accounts. Prepare monthly and quarterly internal account reconciliations. Tracked external securities positions in comparison to internal system balances.- Provided monthly analysis of bank-wide fee revenue accrued from retirement plans, IRA’s, employee benefit plans, and many other trust accounts. Partially automated monthly fee revenue analysis using advanced Excel formulas, reducing time by approximately 75% as well as the possibility of human error.- Prepared annual probate accountings for internal Wealth Management Specialists and state Probate Court Judges.- Wrote step-by-step procedures for all assigned responsibilities. Improved the efficiency of many department wide procedures.

Burlington, Vermont

- Researched and posted system-rejected loan payments, disbursements, ACH transactions, wires, and customer invoices. Issued refunds checks when necessary.- Reviewed reconciliations and internal accounts to ensure that all monetary and loan discrepancies were corrected, missing payments researched, and bill maintenance was performed. Submitted necessary general ledger entries.- Trained in Exception Item Processing, Payment/Payoff Processing, Advances, and General Ledger Reconciliation. Improved numerous company procedures to enhance efficiency and effectiveness.- Processed commercial and consumer loan transactions including advances, payments, and payoffs.- Identify, analyze, and reconcile loan discrepancies; process adjustments and/or issue refunds when necessary. Supported internal departments on researching various monetary activities.

Williston, Vermont

- Maintained accurate customer accounts by performing daily downloads of trade confirmations, investment prices, transfers, and deposits and posting trade activity to participant website via internal software. Posted daily valuation 401(k) payroll contributions accurately for numerous clients. Uploaded daily trade files to correct trading platforms.- Calculated participant vesting information, new loan and loan refinance requests, in-service withdrawals, and distribution amounts. Prepared participant 401(k) loan and distribution forms; reviewed completed forms and request benefits to be paid from financial institution.- Reconciled account assets for daily valued and balanced-forward retirement plans. Calculated and determined allocation of contributions (deferrals, employer matching, forfeitures). Requested asset and census data; reconciled census to determine eligibility, vesting, Highly Compensated Employees and Key Employee status.- Prepared quarterly, semi-annual, and annual client reports. Prepared and file IRS/DOL government filings.