Consumed & contributed to the daily information fire-hose to:· Digest and build cognitive models from support requests by discovering their use-case in relation to the context of the product's vision, >> Responsible for 9x7 oncall production support on a regular rotation basis. · Help customers interpret man-pages to generate CLI/API output and view log events that diagnose cluster state,· Prove / negate hypotheses about error sources and possible solutions by creating configurations that exercise observed behaviors,· Review and discuss pertinent findings as customer advocate, in daily SME, product and development forums,· Collaborate in sync meetings to provide, and consume, any feedback from use-cases that may contribute as a guide for product growth, feature development, and support,· Continuously extend my skill set according to current product scope, as well as, the project's road-maps for the future.In addition, I was also a member of the support-ops team which manages tools and programs that land across multiple product support teams.

This was just me keeping busy.

Facilitate IBM's take-over and the continuation of tasks from HP Nederland B.V. & EDS International B.V. i.e.:Support and troubleshoot high-availability implementations of IBM WebSphere in globally distributed production and test environments based on Solaris, Linux, AS400, HP-UX, AIX and Windows platforms throughout the ABN Amro banking group as well as their connected partners.· Resolution of incidents identified by monitoring and Service Chain Control together with associated creation of activity records within Service Center and Root Cause Analysis applications as per problem & incident management guidelines. >> Responsible for 24x7 oncall 2nd line Production support on a regular rotation basis.· Generation of scripts for deploying/modifying MQ objects in accordance to the bank group's engineered solutions and naming conventions using in-house Auto-Config Server facility.· Participation in project development cycles to install new objects, update code and implement configuration changes within WebSphere MQ, consistent with ABN Amro's technical architecture, practices, and strategic direction.· Help maintain effective on-going communications with project and change management, Service Chain Control, security, certificates team, system operators, multifunctional team as well as internationally distributed support, helpdesks, Regional Processing Centers, and 3rd party vendors.

Inherited

Facilitate HP's take-over and the continuation of tasks from EDS International B.V.

Inter-company transfer from Berlin to Amsterdam. See IBM description.

Conducts and co-ordinates operational support activities and implementation of service offers within the field of CAE (Computer Aided Engineering).Ensures as 2nd Level Support: · Technical advice to key users for all system related issues. · Analysis of system requirements and –outages. · Solution research relating to problem occurrences and coordination of system enhancements. · Central point of contact for software suppliers, EDS-wide support teams and customer key users. · Monitors / documents support and project histories. · Checks distributed computer and network designs, to choose appropriate strategies for operational support and to ensure efficient usage of resources. · Contributes to strategic planning.

As above, for the PS2000 wide area network (Publication System for engine manuals and parts catalogues).

· Creates and revises engine manual publications using the standards and rules set by the international airworthiness authorities. · Coordinates solutions for technical issues within all involved departments. · Clarifies technical queries with customers and suppliers.

8 month project covering 5 Applebee's Restaurants in Maastricht, Geleen, Heerlen, Nijmegen, Scheveningen and their Headquarters. · Hard- & software support for office networks as well as Remanco, Applebee's Hospitality, and Micros 3700 POS-systems. Database administration and maintenance · Synchronized and configured revenue- / labor-hour registration systems of all five branches for increased control and efficiency · Edited database architectures according to management report requirements · Analyzed, documented and provided first hand trouble shooting of problem situations for all sites · Set up office networks and remote access installations for Headquarters · Cost-savingly upgraded old system units so that hardware could be used for new purposes · Developed user friendly routines allowing local administrators to devote more resources on sales · Maintained the computer infrastructure of Headquarters and Restaurants including all PC- LAN- and Internet hardware / software

Controlling duties involving 11 Catering- and 4 Retail Outlets (cap 3500) · Launched and managed the Control Department for Catering, Retail and Stores Operation · Supervised, secured and optimized stock turnover · Met quality and quantity demands of sales products in 4 retail and 11 catering outlets · Instructed and supported personnel in the field of F&B Data Processing · Generated statistics and analysis including forecasting, comparison of sales and purchases, menu-engineering, sales-mix, cost/profit and budget calculations, stock control & inventory evaluation · Revised supplier prices and contract terms to increase margins · Organized centralized purchasing for multiple Outlets providing efficient stock control · Created and documented Standard Control Guidelines for sales and purchasing · Implemented Purchase and Order Control · Duty manager as designated: responsibility as Deputy, for Guests' Satisfaction & efficient Staff Operation to increase & retain repeat sales

Supervision and personal calculation of margins achieved in Sales Departments; Invoice- and Purchasing Control of all Food, Beverage & Non Food. (230 Rooms).

Responsible for the mixing of alcoholic and non-alcoholic drinks as well as for the service of wines and light meals.

Military Duty

Military Duty