Hailey Thomas Email & Phone Number

Austin, Texas Area

• Project managed; built communications plans; wrote communications; supported the creation of videos, graphic designs, and internal web pages; and worked with various global cross-functional teams on projects, initiatives, product launches, and events.• Acted as a communications SME during internal regional leadership meetings, at the external International Security Management Association (ISMA) conference, and in Tiger Team and Return to Office (RTO) strategy meetings in response to the COVID-19 pandemic.• Developed several newsletters that informed and engaged various internal audiences at Facebook.• Created an RTO signage tracker that streamlined and organized signage information, progress updates, and graphic designs for RTO cross-functional teams around the world.• Provided proactive communications support and strategic planning in preparation for the 2020 U.S. Presidential Elections and worked closely with Global Security teams to write crisis communications on various trending topics (e.g., the California wildfires).• As the communications lead on a global team of 18, reviewed, provided feedback, and approved communications, scripts, web-based content, graphic designs, and videos to ensure consistency with Facebook’s voice and brand.• Analyzed Tableau data and social media group insights to determine trending topics, optimal post cadence, and what posts have the most impact for a given audience.

Austin, Texas Area

• Was trusted to provide global cross-functional partners with strategic input on messaging and positioning to ensure communications and backend content provide context, clarity, and are aligned with our desired tone.• Constantly worked alongside graphic designers, content specialists, Global Security managers, and Facebook leadership to ensure appropriate graphics and backend content were always present and accurate prior to communicating messages on behalf of Global Security.• Developed project plans to engage company personnel and provide helpful reminders. Plans are organized, shared with cross-functional partners, and are viewed as a repository for future use.• Member of the Austin Resiliency and Austin Critical Action teams and acting SME for Global Securitycommunications regarding site-specific crisis situations in Austin that may impact Facebook, employees, operations, and facilities. Worked with Austin leadership, HR, Facilities, Culinary, and various cross-functional partners to gather information, determine the best course of action, and post impactful communications to the Facebook Austin employee population.• Developed and posted proactive communications to ensure Facebook personnel understood the resources available to them. Created holding statements to ensure speed and accuracy when posting reactive crisis communications 24/7/365.• Developed communications strategies and techniques to streamline the communication request processes, optimize data tracking, and ensure organization amongst team members and our customers.

Austin, Texas Area

• Spearheaded a comprehensive internal website refresh to ensure mobile capability. Created, revised, and restructured hundreds of web pages using basic HTML, CSS, and web editing skills.• Wrote, maintained, and simplified internal documentation, processes, and policies into understandable language, workflows, and instructions.• Standardized content to ensure compliance of company standards while maintaining Global Security’s “one voice” mission.• Used Facebook’s internal tools to create and revise contact forms for ease in requesting team support. Developed intricate tagging structures and corresponding automated bots to ensure accurate data.• Maintained Global Security’s private documentation repository to ensure accurate information, organization amongst subteams, and proper build out of page hierarchy.• Participated in periodic training of new and updated systems to maintain proficiency of our internal tools, presentation skills, and grammar best practices.• Served as an SME for questions and concerns regarding content standards and assisted others often.

Menlo Park, Ca

• Lead an organization-wide website update project that involved updating thousands of internal pages to ensure compliance of a department re-organization.• Created and audited training and process improvement documentation using Quip and internal tools.• Wrote frequent social media post communications to capture and publicize the organization’s accomplishments and action items.• Managed projects from concept to completion through meticulous action item capturing, tracking, and frequent follow-up with Facebook’s Enterprise Engineering teams across North America.• Pulled data using Facebook’s internal ticketing tool to create invoices that complied with a transactional billing model.• Forecasted headcount, opened job requisitions, managed relationships with recruiters/interviewers,provisioned employees, and acted as a reliable POC for new hires.• Provided frequent support to the VP, director, executives, managers, supervisors, leads, and technicians throughout the organization (200+ employees).• Supervised finance documentation including: Global P&L, Service Log, and Org charts ensuring headcount remained within the allotted annual budget.• Arranged, tracked, and audited travel and expense reports working alongside the travel manager.

Sausalito, Ca

• Critiqued and perfected resumes with a focus on eliminating grammatical, spelling, punctuation, passive voice, and formatting errors.• Made suggestions on enhanced methods for explaining dense information/technologies to the general public.• Formatted employee resumes allowing for better readability and parsed resumes into the Bullhorn database,auditing the information to ensure it was correct.• Recognized and analyzed technical terms for IT and financial type companies.

San Jose, Ca

• Facilitated catered events for up to 1,000 guests.• Arranged event décor per client specification. Duties included the set-up and removal of the following: furniture, linens, dishes, silverware, technical equipment and decorative displays.• Responsible for food preparation, packaging, and food transportation to events on and off San Jose State University campus.• Participated in buffet as well as plated, tableside service.• Flexible with last minute changes as well as stressful situations. • Bubbly, energetic interaction with a strong focus on creating relationships while serving appetizers and refilling drinks.• Very detail oriented in insuring everything was placed properly and organized effectively. • Ensured the customer was always of the utmost importance to promote future events for continued service.