Thomas H. Email & Phone Number

Copenhagen, Dk

Copenhagen Area, Denmark

• Started company during an entrepreneurship program in Copenhagen (Akademikernes Startup)• Idea Generation and Proof of Concept of products based on machine learning and IoT• Performed customer discovery and validation to develop a repeatable and scalable business model

Copenhagen Area, Denmark

• Marketing surveys and campaigns• Demographical data• Achieved target of 3-5 leads a day

Copenhagen Area, Denmark

• Developed business cases and models using the latest developments in mobile telecommunications (Internet of Things) • Focused on the healthcare sector in Copenhagen

Copenhagen Area, Denmark

Developed a facility management tool to improve organisational efficiency and provide better customer service. The assignment took place at Rigshospitalet (hospital in Copenhagen): Achievements:• Designed, planned and coordinated data surveys amongst employees to determine work flows• Determined the hospital’s internal processes and converted these into system requirements• Communicated with several hospital departments and processed data from multiple sources• Adapted the management tool to the requirements of the hospital

Newbury, United Kingdom

Based at the network operations centre in Newbury, I was part of a team within Ericsson (service provider) that identified, analysed and corrected incidents in Vodafone’s network (the client).Achievements:• Investigated, diagnosed and resolved incidents in Vodafone’s network• When needed performed functional or hierarchical escalations of incidents• Provided guidance to field managers and asset managers on ways to quickly resolve the incidents• Provided feedback to Ericsson’s management team to help develop plans for service improvement

Newbury, United Kingdom

Reporting to the project delivery manager, I was part of a team responsible for release and deployment activities required to integrate Ericsson mobile switching servers (MSC-S) into Vodafone’s network (the client). Achievements:• Produced high-quality release packages, procedures and work instructions ready for live deployment• Deployed successfully hardware/software into Vodafone’s live environment• Controlled the changes by following steps in the change management process• Developed a document repository with relevant knowledge, information and data to be passed onto future projects

Reading, United Kingdom

Part of a team from the Nordic countries, I worked with lead generation and enterprise mapping of companies in Denmark.

Hayes, United Kingdom

Based at the Operations Bridge in Hayes, I worked with release and deployment of Ericsson hardware and software components into Vodafone’s live network.Achievements:• Liaised with Vodafone’s design teams to gather the requirements• Communicated with field technicians to install required hardware components• Deployed software upgrades remotely from operations bridge

Guildford, United Kingdom

Reporting to the Section Manager, I worked with design, test and deployment of data release packages. Achievements: • Actively participated in workshops and meetings to capture customer requirements• Successfully created, tested and deployed release packages for several of Ericsson’s customers (Vodafone, O2, Cable & Wireless)• Participated in audits to improve the quality of the service

Watford, United Kingdom

Consulting services for data transcript generation.

Maidenhead, United Kingdom

Reporting to the Manager of Third Party Interfaces, I managed the day-to-day operations of the business unit. Achievements: • Managed the day-to-day operation of the business unit, ensuring that processes were in place, and that new connections and changes to existing connections were managed efficiently• Developed robust and repeatable processes for connecting third parties to the network and maintaining their connectivity for SMS, MMS, Voice and Video

Guildford, United Kingdom

Responsible for build, load and validation of data release packages for Ericsson's customers.

Uxbridge, United Kingdom

Responsible for developing and maintaining the company’s systems, strategy and IT policies.

Durham, United Kingdom

Graduated Jan 2006.Dissertation: "Value Innovation in the Mobile Market".

Guildford, United Kingdom

Reporting to the Core Network Manager, I was responsible for deployment and configuration management of core network equipment.Achievements:• Successfully rolled out hardware and software releases in the customers' networks with minimal disturbance• Developed technical strategies and provided advice to customers regarding how toimplement infrastructure• Networked within the global Ericsson organisation to help solve technical problems• Built up and maintained a configuration management database

Copenhagen Area, Denmark

Based in Copenhagen but undertook short-term assignments on-site at customer premises throughout Europe: Germany, Italy, Norway, Portugal and the United KingdomAchievements:• Successfully tested, implemented and integrated mobile communications equipment• Assisted in the development and improvement of implementation procedures• Supervised a team of 4-5 staff on later assignments

Paris Area, France

• Completed an industrial training program as part of my engineering degree• Conducted research into the use of soliton transmission (non-linear propagation of light) for use in long-distance transmission via optical fibre

Msc, Electrical Engineering

Dissertation "Optical Signal Distribution in Mobile Networks"

Mba, Master Of Business Administration

Dissertation "Value Innovation in the Mobile Market"

Exchange Student, Electrical And Electronics Engineering

• Moved to Paris as an exchange student for a year (Erasmus programme) • Transferred all course credits to my engineering degree back.