Thomas Hauer Email & Phone Number

New York, Ny, Us

Provide customer service to a diverse base of customers including education, distribution, municipal, manufacturing, and service industries. Supported products include switching, wireless, authentication systems, and firewalls.Design and implement Aruba Clearpass authentication systems for users and devices on wired and wireless networks. Process includes integration with Active Directory and Mobile Device Managers such as Google Console, Microsoft Azure, JAMF, and others.Build, deploy, and manage customer wired and wireless networks using both local management and cloud-based management with Aruba Central.Configure and deploy network switches including core and edge switching.Provided internal support.

Warren, Nj, Us

Manage projects to provide optimal implementation of network and VoIP systems while maintaining high customer satisfaction.Provide pre-sales and post-sales networking and technical support to clients.Design, program, and install new networks and provide problem resolution for existing systems.Manage technicians to facilitate problem resolution and resource utilization.Manage internal network and wireless systems.Projects include:Converting clients from flat networks to separate voice and data VLANs.Replacing firewalls by duplicating and streamlining rules in order to provide minimal down time and increase security.Replacing switches in multiple buildings connected by a variety of technologies for several clients. Managing deployment of approximately 4000 HPE Aruba AP’s for a school district.

Provided networking, security and computer support to a variety of clients.

North Haledon, Nj, Us

MHCA is a private, college preparatory, Catholic high school. Environment consisted of four physical servers, six Windows servers, a distributed switch environment with multiple networks and VLANs, and 450 PCs.Provided a secure system for faculty and students through use of group policies, content filters, firewall, patching systems, and AV solutions.Administered Cisco VOIP phones, CCTV (IP and analog) cameras, and associated hybrid DVR.Managed and maintained a variety of non-computer technologies, including TV studio with LAN video streaming, audio amplification and mixing systems, and PA/intercom systems.Set up and administered iPads to support students who needed extra help.Installed Ethernet and other low-voltage cabling as required. Installed ceiling mounted projectors.Handled all aspects of several projects, from conceptualization and design, through RFPs, cost/benefit comparisons, placing orders, implementation, and final approval.Managed upgrade of Wifi from 802.11n to 802.11ac, which increased coverage and reliability using the same number of access points while decreasing support costs by 30%. Implemented Flexera CSI software patching system to automate third-party patching to servers and laptops, resulting in a 90% decrease in manual handling of patches.Implemented system monitoring and notification using Nagios and Icinga at no cost by using existing hardware.Improved reliability of system by using VMWare and Windows Server to set up duplicate file servers and AD servers while utilizing DFS and AD to provide redundancy.Designed and implemented changes to simplify the internal network scheme resulting in simpler layout, easier troubleshooting, and improved reliability.

NJPR provides transcription, dictation, billing, coding, and utilization review.Primary responsibility was to provide networking, security, hardware and software support. Environment consisted of 10+ servers, 30+ local PCs, and 30+ remote (VPN) PCs. Migrated system from Novell environment through Windows 2000 domain, to Windows 2008 domain. Set up, managed, and optimized firewall and VPN connections (IPSEC and SSL) to provide connectivity to clients and remote workers. Set up and maintained network access control.Managed all workstations and servers including Windows Updates, Group Policies, Antivirus/Firewall, office applications and application updates. Performed all hardware diagnostics and repair. Managed and administered network switches, domain controllers, WSUS, data backup and SMTP mail servers.Tracked, mitigated, and reported network security events including firewall and virus events.Created budgets for all IT expenses except personnel.As HIPAA Officer, authored polices, tracked security incidents (HIPAA and networking) to ensure resolution, reviewed Business Associate Agreements to determine company's obligations, authored privacy/security newsletters as part of on-going training, and securely erased data prior to equipment disposal.

IDC was a VAR that Accounting solutions for light industry and manufacturing. They provided computer programming, eCommerce Software, computer hardware, and installation services. IDC is no longer in business.Provided hardware and software support for client base and internal systems. Served as primary contact for end-users for technical matters. Diagnosed problems and directed resources for most efficient solution. Supervised staff, including scheduling, hiring, and evaluations.Assembled, tested, and configured Windows NT4, Unix, Novell networks, and various client / server applications. Installed systems at client site while coordinating with IT department and end-users to ensure satisfactory installation. Provided training to client’s staff.Secured bids from vendors, placed orders, tracked status of shipments, and confirmed receipt of equipment in working order.

These regional AM & FM radio stations cover Northern NJ.Directed personnel activities of department, including scheduling, recruitment, hiring, and performance evaluations. Performed maintenance of all equipment in order to maximize up time and revenue. Actions included diagnosis and repair of computers, AM & FM transmitters, remote broadcast equipment, and studio facilities.Installed and maintained Unix-based, multi-user systems and Windows-based PCs.Trained and supported users on broadcast and computer equipment. Provided remote support as required.Engineered remote broadcasts, which required anticipating clients' technical and sales expectations, and setting up and taking down equipment, which required sensitivity to changing circumstances and variable physical requirements.

Started in the Pompton Lakes store and was promoted to other locations.Managed a retail operation with a $100,000 inventory, including ordering.Managed staff including hiring, scheduling, and termination.Installed and operated PC-based system for inventory control, daily accounting, and payroll.Provided support for many software packages as part of sales and service responsibilities.

Bachelor Of Science, Computer Science

Bachelor Of Arts, Communications