Thomas Heathcock Email & Phone Number

Austin, Texas, United States

*Support customers in a helpful manner regarding their Credit Builder Accounts and Self Visa Credit Card Account.*Manage any questions or concerns customers may have in a timely manner, whether that be over phone, chat, or email response. *Meet daily quotas to uphold a consistent and thorough rapport with the customer base.*Raise financial, credit reporting, and any technical issues to specific departments to deescalate.*Provide exceptional communication for customers seeking a followup on a specific concern. *Mentor new hires face to face during their onboarding process to ease their transition to helping customers.

Vanderpool, Tx

Worked summers 2014-2019 (Late May until early August). Coordinated activities and supervised kids ages 7-16 at a 2 to 4 week overnight camp. Educated kids ages 7-16 in a variety of sports including baseball, basketball, tennis and volleyball. As a Department Head I would visit all department activity areas daily to check for supplies, care of equipment, safety rules being followed, lesson plans being followed and activity success. Regularly check with guides on supply and maintenance requests. Collect Field Day lineups, when requested, for all activities in your area and turn them into the Activity Director. Collect and submit Qualification rosters to the Assistant Office Manager at the end of each session. Collect and submit Final Recognitions to the Assistant Office Manager at the end of each session. Complete Counselor Evaluations on all guides, counselors in training, and work crew in your department during each session. Department check out, including completed department inventory, must be turned in and approved by a full time staff member prior to departure at the end of each term. As a Crew Leader, me and my two Co-Crew Leaders organized, motivated and led a team of 140 campers aged 7-16 to compete in varying activities over a 4 week period focusing on the enhancement of values such as: teamwork, leadership, sportsmanship and positivity. Cultivated an attitude of inclusivity across a diverse range of children allowing campers of all ages to put forward ideas, deliver speeches and take on roles of responsibility all contributing to the eventual success of the group.

Houston, Texas

Renew volunteer memberships via face to face, phone calls & emails. Provide customer service to volunteers and members of HLSR. Assist in managing over 34,000 membership accounts and renewals

Houston, Texas

Sugar Land, Tx

Follow the lesson plan left by the teacher for whom he/she is substituting in accordance with district's philosophy, goals and objectives. Meet and instruct assigned classes in the locations and at the times designated. Establish and maintain order in the classroom. Maintain a classroom environment conducive to effective learning. Take all necessary and reasonable precautions to protect students, materials, equipment and facilities. Assist in upholding and enforcing school rules, administrative regulations and School Board Policies. Cooperate with school personnel. Report to the principal or his/her designee at the beginning and end of the school day. Perform other duties as assigned.

Houston, Texas

Participated in all Customer Service projects for the Houston Texans(Home Games, Playoffs, & Special Events), Super Bowl 51, and the Texas Bowl, including, but not limited to, receiving fan complaints, comments and suggestions; following up with all appropriate entities to ensure satisfactory resolution of customer service situations; and tracking customer feedback. Assisted in planning and executing special events held for premium seat patrons, staff or season ticket holders. Assisted with Premium Seating projects, as directed, including, but not limited to suite administrator training camps, suite checks and other projects to prepare suites for pre- and regular season games. Assisted in the development and execution of e-mail campaigns to all season ticket holders. Participated in the administration of the part-time employee recognition program and other employee initiatives. Assisted Director of Ticket Services and Director of Premium Seating in managing the suite database in the Archtics ticketing system. Assisted with answering phones and with other basic office functions. Performed other duties as maybe assigned from time to time by the Director of Ticket Services and/or Senior Vice President, Ticketing and Event Management. Position requires routine face-to-face personal interaction with staff, peers and other Business Operations or Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

This entails all my duties performed for the 2016 MS 150. Involve the handling of packet pick up supplies. Drive the truck to and from events. Management of Packet Pick-Up Events (set up and tear down). Attend each general packet pick up and expo prior to event. Maintain accurate inventory of packet pick up and event supplies (i.e. rider numbers, t-shirts, and goodie bags). Produce inventory updates and post event recaps as requested. Support the development and implementation of fund-raising events. Customer Service: respond to general information requests via telephone, e-mail, mailings, or in person regarding events and packet pick ups. Mailings as needed. Attend all department and bike meetings pertaining packet pick ups as requested Inventory of all warehouse event supplies. Shipping / Receiving (sponsor literature, t-shirts, etc.). Loading and unloading of all event supplies for packet pick up events. Delivery and pick up of supplies as requested for volunteer projects / team packet pick ups.

Sugar Land, Tx

Provided a safe and secure environment for all students in Extended Learning programs. Lead a group of 15-20 children with diverse needs and abilities. Assist the Site Coordinator in implementation of program-designed curriculum. Communicate clearly, effectively, and in a positive manner with children, parents, and other district personnel as prescribed by the programs’s expectations. Adhere to all procedures and expectations outlined in district and program handbooks. Created my own curriculum for different grade levels that involved different sports and games to provide a great atmosphere and participation level amongst the students.

Houston, Tx

Assist with delivering The First Tee Life Skills Experience at chapter locations and help coordinate registration for classes and play day activities. Assist with writing lesson plans for classes that create an optimal learning environment for participants and make the game fun for juniors. Provide a safe environment for participants and maintain quality of equipment. Work with volunteers to manage equipment donations and thanking donors appropriately. Assist with recruiting, training, and involving volunteers to assist with program delivery. Provide administrative support by answering the phone, registering participants, and inputting data in the system. Provided staff support for the 2015 Shell Houston Open. Gained experience coaching in youth development sports. Gained experience working in the Non-Profit Sector. Improved communication skills with participants, parents and volunteers. Obtained logistical experience in operating a major sporting event(Shell Houston Open). Developed working relationships with tournament vendors and sponsors.

Sugar Land, Texas

Train children ages 6 through 10. Facilitate policies and procedures of cognitive training program to help them gain cognitive and attention skills. Communicate program results with parents of their child’s progression