Thomas Hedrick Email & Phone Number

Pittsburgh, Pa, Us

New York, Ny, Us

New York City Metropolitan Area

Greater Pittsburgh Area

• Able to prioritize multiple tasks, handle extreme volumes with frequent volume fluctuations.• Able to work on tasks independently and within a team to complete daily tasks and urgent issues.• Communicates directly with clients to assist with their inquiries and manage expectations.• Collaborates daily with the bank’s vendors and international market agents to answer inquiries and resolve issues.• Uses existing procedures and knowledge to resolve exceptional requests.• Acts as a liaison between the bank’s clients and our proxy vendor.• Assist in system testing as necessary to enhance automation in data collection and communication with various proxy vendors as well as perform daily audits• Review changes in local market requirements with the bank's sub-custodians and vendor.

Huntington, West Virginia Area

• Worked in a fast pace, consumer-oriented environment.• Greeted new customers and developed relationships with regular customers. • Participated in a program that increased same store gross sales 10% in one month.

Huntington, West Virginia Area

• Responsible for the daily operations on a residence hall floor housing 34 residents.• Served as a liaison between students and university administration.• Created and led activities to improve students’ college experience and knowledge.• Helped residents to solve problems in academic and personal situations and balance confidentiality.• Articulated University policy to residents.