Tom H. Email & Phone Number

Waltham, Massachusetts, Us

* Expert with Javascript and ServiceNow Javascript API's* Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts* Create overall technical architecture for ServiceNow implementations that align with customer business requirements* Attend requirements review and validation sessions as required* Participate in scrum ceremonies* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients* Build on current platform knowledge by learning new modules and broadening skillset* Continue learning service delivery solutions, technologies and methodologies* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions* Provide technical best practices, architecture and code review* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.* Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks* Utilize strong communication, presentation, and writing skills

Waltham, Massachusetts, Us

- Support project onboarding, resourcing, and customer feedback- Support the management of project technical oversight and escalation as required- Provide technical best practices, architecture and reviews- Plan and perform bi-annual Employee Performance Reviews to delivery team- Support project staffing requests and monitor utilization- Scoping assistance- Guide career and skill growth of team and assist with certification guidance

Waltham, Massachusetts, Us

• Overall responsibility for the successful planning, execution, monitoring, control, and closure of all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.• Efficient and effective throughput of delivering on requests ranging from new and modification of Service Catalogs, configuration and functionality changes, and administration.• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.• Coordinate and solve complex technical data and transformation issues.• Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.• Answer “how to” technical and application configuration questions.• Developed ServiceNow application "ExportShift" to help lock down the platform to prevent mass exports of data

Kirkland, Washington, Us

• ServiceNow technical configuration including application UI configuration, workflow configuration, and development of reports and dashboards• ITSM/ITIL/ITAM process design/process improvement• Producing project deliverables to include project plans, project status, test plans/results, training materials and release notes• Understanding of Agile SCRUM development methodology and familiarity with ServiceNow StartNow methodology and tools• Provide administation/development support to a number of diverse clients• Proficient with Client Scripts, UI Policy, UI Actions, Script Includes, ACL's, Catalog Items, Workflow, LDAP• Provide best practice recommendations and solutions to clients• Adept at detailed troubleshooting to track down root issues• Provide assistance with ServiceNow major release upgrades for clients

West Des Moines, Iowa, Us

• Responsible for analyzing and researching computer systems for technical specifications to support business requirements.• Create technical specifications by analyzing requirements, procedures and problems to automate processing or improve current systems. • Consults with users to identify system requirements and resolves technical issues. • Perform a variety of technical tasks, such as help with designing, analyzing code, developing technical specifications and documenting programs/systems.• Assists with planning and developing new computer systems including hardware and software. Evaluates and recommends software packages. • Prepares detailed specifications from which programs can be written. • Assist internal and external customers in developing procedures and training. May assist in preparing training documentation. • Develop and release ServiceNow modules for various aspects of the company

San Francisco, California, Us

• Supported ETL cycles in Unix environments• Supported Production and non-production issues, and provided on call support for all environments• Deployed code within production and non-production environments and maintained metrics on ETL jobs and cycles

Remote, Us

• Developed and documented data exchange specifications and processes with clients and insurance carriers• Configured the Benefitsolver system based on the needs outlined by the client and carriers• Analyzed and developed mapping and translations between the data elements in client, carrier and payroll systems, interfacing with the Benefitsolver platform• Built import files from various data sources and execute the data import process end-to-end• Developed XML configuration files from Businessolver to carrier and payroll systems; coordinate and test ETL processes or EDI feeds with external vendors• Managed towards project plans and timelines based on assigned priorities• Communicated with all internal and external partners

West Des Moines, Ia, Us

• Engage Hewlett Packard for work requests and maintain service level agreements• Liaison between Hewlett Packard and Aviva• Vendor management with purchases’ and service level agreements• Design new server builds using project management skill from start to finish of a server build• Monitor server capacities, reliabilities, hardware/software deployments, and made sure servers were properly maintained• Work with Change Management to insure security and OS patching occurs on a regular basis and without impact to production systems• Conceptualize projects and understand what it will take to complete the project with various teams and when to involve Hewlett Packard resources• Manage Hewlett Packard GlobalScape resources to insure timely delivery of files for Athene teams• Subject Matter Expert (SME) for file transfers and help troubleshoot any issues relating to file transfers for Athene• Manage Hewlett Packard billing to Athene to insure bills are accurate, enter them into the Athene procurement system, and make sure the bills are paid on time• Provided documentation for process improvement, business flow, and server upgrades regarding GlobalScape file transfers

New York, New York, Us

• Securely transfer files using various methods of electronic transportation (FTP with PGP, SFTP, FTP/SSL)• Monitor systems for failed file transmissions during on-call time• Test and set into production various operating systems, methods of transportation, and/or scripts• Setup GlobalScape rules to interact with Unix and transfer files

New York, New York, Us

• Help update and maintain webpages using HTML• Assist call center with changes on webpages• Scan and load various documents onto webpages

• Create all website content using HTML, JavaScript, and CSS using dreamweaver and with just code• Maintain website content and manage all changes with direct contact to director of the chamber of commerce• Original web address is no longer available and has undergone numerous changes since 2006

• Provided assistance with computer problems, and installation of peripherals • Assisted clients and creditors over the phone with account alterations and problems• Prepared and sent out daily mail

Bachelor Of Arts (B.A.), Management Information Systems, General

Associates, Computer Programming And Information Technology

Diploma, General Studies