Tom H.

Tom H. Email and Phone Number

Service Delivery Manager + Architect at GlideFast Consulting | CAD | CSA | CSM | FSM | HR | ITSM | PPM | ITIL | Service Provider @ GlideFast Consulting
Tom H.'s Location
Des Moines Metropolitan Area, United States, United States
Tom H.'s Contact Details
About Tom H.

ServiceNow Certified Professional

Tom H.'s Current Company Details
GlideFast Consulting

Glidefast Consulting

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Service Delivery Manager + Architect at GlideFast Consulting | CAD | CSA | CSM | FSM | HR | ITSM | PPM | ITIL | Service Provider
Tom H. Work Experience Details
  • Glidefast Consulting
    Architect
    Glidefast Consulting Mar 2023 - Present
    Waltham, Massachusetts, Us
    * Expert with Javascript and ServiceNow Javascript API's* Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts* Create overall technical architecture for ServiceNow implementations that align with customer business requirements* Attend requirements review and validation sessions as required* Participate in scrum ceremonies* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients* Build on current platform knowledge by learning new modules and broadening skillset* Continue learning service delivery solutions, technologies and methodologies* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions* Provide technical best practices, architecture and code review* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.* Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks* Utilize strong communication, presentation, and writing skills
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  • Glidefast Consulting
    Service Delivery Manager
    Glidefast Consulting Jan 2020 - Present
    Waltham, Massachusetts, Us
    - Support project onboarding, resourcing, and customer feedback- Support the management of project technical oversight and escalation as required- Provide technical best practices, architecture and reviews- Plan and perform bi-annual Employee Performance Reviews to delivery team- Support project staffing requests and monitor utilization- Scoping assistance- Guide career and skill growth of team and assist with certification guidance
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  • Glidefast Consulting
    Senior Technical Consultant
    Glidefast Consulting Dec 2017 - Mar 2023
    Waltham, Massachusetts, Us
    • Overall responsibility for the successful planning, execution, monitoring, control, and closure of all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.• Efficient and effective throughput of delivering on requests ranging from new and modification of Service Catalogs, configuration and functionality changes, and administration.• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.• Coordinate and solve complex technical data and transformation issues.• Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.• Answer “how to” technical and application configuration questions.• Developed ServiceNow application "ExportShift" to help lock down the platform to prevent mass exports of data
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  • Covestic
    Technical Consultant
    Covestic Jun 2017 - Nov 2017
    Kirkland, Washington, Us
    • ServiceNow technical configuration including application UI configuration, workflow configuration, and development of reports and dashboards• ITSM/ITIL/ITAM process design/process improvement• Producing project deliverables to include project plans, project status, test plans/results, training materials and release notes• Understanding of Agile SCRUM development methodology and familiarity with ServiceNow StartNow methodology and tools• Provide administation/development support to a number of diverse clients• Proficient with Client Scripts, UI Policy, UI Actions, Script Includes, ACL's, Catalog Items, Workflow, LDAP• Provide best practice recommendations and solutions to clients• Adept at detailed troubleshooting to track down root issues• Provide assistance with ServiceNow major release upgrades for clients
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  • Telligen
    System Analyst
    Telligen Oct 2016 - May 2017
    West Des Moines, Iowa, Us
    • Responsible for analyzing and researching computer systems for technical specifications to support business requirements.• Create technical specifications by analyzing requirements, procedures and problems to automate processing or improve current systems. • Consults with users to identify system requirements and resolves technical issues. • Perform a variety of technical tasks, such as help with designing, analyzing code, developing technical specifications and documenting programs/systems.• Assists with planning and developing new computer systems including hardware and software. Evaluates and recommends software packages. • Prepares detailed specifications from which programs can be written. • Assist internal and external customers in developing procedures and training. May assist in preparing training documentation. • Develop and release ServiceNow modules for various aspects of the company
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  • Wells Fargo Home Mortgage
    Analyst 3
    Wells Fargo Home Mortgage Oct 2015 - Jul 2016
    San Francisco, California, Us
    • Supported ETL cycles in Unix environments• Supported Production and non-production issues, and provided on call support for all environments• Deployed code within production and non-production environments and maintained metrics on ETL jobs and cycles
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  • Businessolver
    Analyst
    Businessolver Jul 2015 - Oct 2015
    Remote, Us
    • Developed and documented data exchange specifications and processes with clients and insurance carriers• Configured the Benefitsolver system based on the needs outlined by the client and carriers• Analyzed and developed mapping and translations between the data elements in client, carrier and payroll systems, interfacing with the Benefitsolver platform• Built import files from various data sources and execute the data import process end-to-end• Developed XML configuration files from Businessolver to carrier and payroll systems; coordinate and test ETL processes or EDI feeds with external vendors• Managed towards project plans and timelines based on assigned priorities• Communicated with all internal and external partners
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  • Athene Usa
    Systems Engineer
    Athene Usa Jul 2011 - Jul 2015
    West Des Moines, Ia, Us
    • Engage Hewlett Packard for work requests and maintain service level agreements• Liaison between Hewlett Packard and Aviva• Vendor management with purchases’ and service level agreements• Design new server builds using project management skill from start to finish of a server build• Monitor server capacities, reliabilities, hardware/software deployments, and made sure servers were properly maintained• Work with Change Management to insure security and OS patching occurs on a regular basis and without impact to production systems• Conceptualize projects and understand what it will take to complete the project with various teams and when to involve Hewlett Packard resources• Manage Hewlett Packard GlobalScape resources to insure timely delivery of files for Athene teams• Subject Matter Expert (SME) for file transfers and help troubleshoot any issues relating to file transfers for Athene• Manage Hewlett Packard billing to Athene to insure bills are accurate, enter them into the Athene procurement system, and make sure the bills are paid on time• Provided documentation for process improvement, business flow, and server upgrades regarding GlobalScape file transfers
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  • Marsh
    Corporate Data Exchange Analyst
    Marsh Nov 2005 - Apr 2011
    New York, New York, Us
    • Securely transfer files using various methods of electronic transportation (FTP with PGP, SFTP, FTP/SSL)• Monitor systems for failed file transmissions during on-call time• Test and set into production various operating systems, methods of transportation, and/or scripts• Setup GlobalScape rules to interact with Unix and transfer files
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  • Marsh
    Hypertext Intern
    Marsh Jul 2005 - Nov 2005
    New York, New York, Us
    • Help update and maintain webpages using HTML• Assist call center with changes on webpages• Scan and load various documents onto webpages
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  • South Des Moines Chamber Of Commerce
    Web Designer
    South Des Moines Chamber Of Commerce Dec 2003 - Jul 2006
    • Create all website content using HTML, JavaScript, and CSS using dreamweaver and with just code• Maintain website content and manage all changes with direct contact to director of the chamber of commerce• Original web address is no longer available and has undergone numerous changes since 2006
  • Consumer Credit Of Des Moines
    Client Service Specialist
    Consumer Credit Of Des Moines Oct 2003 - Jun 2005
    • Provided assistance with computer problems, and installation of peripherals • Assisted clients and creditors over the phone with account alterations and problems• Prepared and sent out daily mail

Tom H. Skills

Internet Explorer Ftp Software Social Media Windows Server Sharepoint Sdlc Adobe Acrobat C Jquery Ruby Websphere Windows Lotus Notes Photoshop Itil Process Business Analysis Software Documentation Vendor Management Kornshell Process Improvement Solutions Visio Software Cascading Style Sheets Outlook Html Visual Basic Technical Documentation Microsoft Office Angularjs Microsoft Word Ibm As/400 Microsoft Excel Cobol Sftp Disaster Recovery Rpg Javascript C++ Php Final Cut Pro Business Process Improvement Python Ios Pgp Rdp Security Unix Servers Globalscape Vmware Globalscape Certified Shell Scripting Access

Tom H. Education Details

  • Grand View University
    Grand View University
    General
  • Aib College Of Business
    Aib College Of Business
    Computer Programming And Information Technology
  • Norwalk High School
    Norwalk High School
    General Studies

Frequently Asked Questions about Tom H.

What company does Tom H. work for?

Tom H. works for Glidefast Consulting

What is Tom H.'s role at the current company?

Tom H.'s current role is Service Delivery Manager + Architect at GlideFast Consulting | CAD | CSA | CSM | FSM | HR | ITSM | PPM | ITIL | Service Provider.

What is Tom H.'s email address?

Tom H.'s email address is wi****@****msn.com

What is Tom H.'s direct phone number?

Tom H.'s direct phone number is +151536*****

What schools did Tom H. attend?

Tom H. attended Grand View University, Aib College Of Business, Norwalk High School.

What are some of Tom H.'s interests?

Tom H. has interest in Funny Videos, Travelling, Snowboarding, Video Editing, Taking Pictures, New Technologies, Digital Photography.

What skills is Tom H. known for?

Tom H. has skills like Internet Explorer, Ftp Software, Social Media, Windows Server, Sharepoint, Sdlc, Adobe Acrobat, C, Jquery, Ruby, Websphere, Windows.

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