Chief Executive Officer
Nextgen Customer Success Solutions (Ncss)
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Thomas Henderson Iv Email & Phone Number
Chief Executive Officer
at
NextGen Customer Success Solutions (NCSS)
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
NextGen Customer Success Solutions (NCSS)
Role
Chief Executive Officer
Location
Aldie, Virginia, United States
Who is Thomas Henderson Iv? Overview
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Quick answer
Thomas Henderson Iv is listed as Chief Executive Officer at NextGen Customer Success Solutions (NCSS), based in Aldie, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Thomas Henderson Iv.
Thomas Henderson Iv previously worked as Chief Executive Officer at Nextgen Customer Success Solutions (Nccs) and Manager of Customer Success at Ellucian. Thomas Henderson Iv holds Business Administration And Management, General from University Of Phoenix.
Profile bio
About Thomas Henderson Iv
Dedicated and results-driven Customer Success Leader passionate about driving client satisfaction, retention, and team/company growth. With a proven track record in cultivating strong, collaborative partnerships, I thrive in dynamic environments where customer-centricity and the well-being and growth of team members and the company are the paramount objectives.Key Strengths:Strategic Relationship Building: I excel in establishing and nurturing long-term relationships with clients, understanding their unique needs, and aligning solutions that drive mutual success.Industry Expertise: I bring extensive knowledge of customer success management. I stay ahead of trends to provide innovative solutions and insights, ensuring clients remain engaged with the product and competitive in today's ever-evolving landscape.Problem Solver/Big Ideas: My proactive approach allows me to identify challenges and develop effective solutions before they arise. I believe in not just meeting but exceeding customer expectations. I also believe in thinking outside the box and bringing in Big Ideas that can change the company and the culture to remain competitive.____________________________________________________________________________________________________________I am here to connect with like-minded professionals, thought leaders, and potential collaborators. Whether you're interested in discussing the latest trends in customer success, exploring partnership opportunities, or simply exchanging insights, I look forward to engaging with you.Let's connect, collaborate, and be successful together!
Current workplace
Thomas Henderson Iv's current company
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Nextgen Customer Success Solutions (Ncss)
10 roles
Thomas Henderson Iv work experience
A career timeline built from the work history available for this profile.
Chief Executive Officer
Current
Nextgen Customer Success Solutions (Nccs)
As the CEO and founder of NextGen Customer Success Solutions (NCCS), I’m pioneering a new approach to Customer Success for SaaS and startup environments. NCCS specializes in CS recruitment and leadership coaching that aligns talent and leadership with the modern demands of proactive, data-driven Customer Success, designed to elevate retention, advocacy.
Nov 2024 - Present
Manager Of Customer Success
- Leading cross-functional initiatives and managing multiple Product Customer Success teams to enhance student experience in higher education. Spearheaded strategic initiatives that align product and customer support.
- Leadership & Team Management: Developed and implemented scalable onboarding and training programs for higher educational institutions, contributing to a 9% increase in retention and 13% reduction in onboarding time.
- Problem-solving and Decision-making: I resolved a significant disconnect between Customer Success, SaaS Engineers, and Development Teams by getting the “Day-at-the-Grill” cross-functional training approved and.
- Stakeholder Engagement: Fostered strong partnerships with Higher Education Organizations' admission staff, IT Staff, and C-Suite equivalent individuals, driving improved student success and customer relationships.
- Customer Portfolio Management: Collaborated with Sales, Support and Engineering to integrate data-driven insights and educator feedback into product roadmap, resulting in a 27% reduction in product defects and higher.
- Team & Customer-First Leadership: Led a 25% improvement in team performance through targeted coaching, professional development, and cross-functional collaboration, while building a community of inclusion and employee.
May 2019 - Mar 2024
Senior Customer Success Manager
Led efforts to align team goals with core purpose, utilizing Key Performance Indicators (KPIs) as more than just metrics, but as evidence of progress. Drove updates to customer onboarding and training programs, emphasizing talent development and building meaningful connections. Leveraged narrative-based reports to enhance the customer experience across.
Jan 2016 - Mar 2024
Senior Software Support Analyst
Ellucian Inc
Delivered functional and technical assistance, resolving inquiries and troubleshooting errors for end users. Collaborated with managers, TM staff, and clients to gather requirements, test transactions, and ensure program specifications were met. Identified data integration points within MS Dynamics CRM/Recruit system and third-party systems, advising on.
May 2014 - Jan 2016
Technical Support Analyst
Managed operations of the International Cooperative Administrative Support Services (ICASS) system at the U.S. Department of State (DoS), interfacing with personnel to resolve issues via the Remedy ticketing system. Provided analysis and reporting on remedial processes, supported system developers, and conducted routine maintenance of the DS-1605 server..
May 2011 - May 2014
Information Systems Specialist
Assumed the position of Team Lead in the direct integration of the War Fighter Information Network Tactical System (WIN-T). Designed and configured the communication networks including all hardware and software installations for both LAN and WAN networks. Recognized for exceptional performance as the Unit’s most experienced and qualified 25B with three.
Oct 2008 - Oct 2012
Help Desk Technician (Tier 3)
Pd-Tis
Provided comprehensive technical support for the U.S. Army Corps of Engineers (USACE) Enterprise Ticketing System, including password resets, network issue identification, trouble ticket creation, and account management. Facilitated Lindenhurst software installation and navigation for new users and developed strategies to resolve software-related issues..
Oct 2010 - Mar 2011
Technical Support Specialist
Delivered technical support via phone and remote assistance, focusing on password resets and Department of Defense Common Access Card (CAC) issues. Managed multiple trouble tickets simultaneously, ensuring high first-call resolution rates. Achieved rapid average call times (54 seconds for password resets, 1 minute for CAC troubleshooting) and consistently.
Mar 2010 - Aug 2010
Help Desk Technician (Tier 3)
Coordinated personnel training on company systems, networks, and servers with the System Administrator. Addressed client IT issues, including SharePoint access, password resets, and software/hardware troubleshooting. Managed daily backups, organized and rewired cables for improved efficiency, and collaborated on installation and configuration of ISA Server.
May 2009 - Aug 2010
2 education records
Thomas Henderson Iv education
Business Administration And Management, General
Associate Of Arts - Aa, Network And System Administration/Administrator
FAQ
Frequently asked questions about Thomas Henderson Iv
Quick answers generated from the profile data available on this page.
What company does Thomas Henderson Iv work for?
Thomas Henderson Iv works for NextGen Customer Success Solutions (NCSS).
What is Thomas Henderson Iv's role at NextGen Customer Success Solutions (NCSS)?
Thomas Henderson Iv is listed as Chief Executive Officer at NextGen Customer Success Solutions (NCSS).
Where is Thomas Henderson Iv based?
Thomas Henderson Iv is based in Aldie, Virginia, United States while working with NextGen Customer Success Solutions (NCSS).
What companies has Thomas Henderson Iv worked for?
Thomas Henderson Iv has worked for Nextgen Customer Success Solutions (Ncss), Nextgen Customer Success Solutions (Nccs), Ellucian, Ellucian Inc, and Geneva Software.
How can I contact Thomas Henderson Iv?
You can use AeroLeads to view verified contact signals for Thomas Henderson Iv at NextGen Customer Success Solutions (NCSS), including work email, phone, and LinkedIn data when available.
What schools did Thomas Henderson Iv attend?
Thomas Henderson Iv holds Business Administration And Management, General from University Of Phoenix.
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