Thomas Hermanns Email & Phone Number

Spring, TX, US

• Lead, manage, and direct the daily operations of the Training & Development Center.
• Develop and implement training curriculum to continually improve operational excellence specific to Leadership Development, EHS, Quality, Productivity, Human Performance, and new competencies as required.
• Manage a $4M+ training budget and ensure programs or implemented economically and efficiently while coming in at or under budget year after year.
• Researched and implemented an Learning Management System (LMS) system for APM which integrated into our business operations software called AirTime. This allowed for us to ensure employees have the correct training for.
• Research and analyze job performance data to identify curriculum needs for continuous improvement.
• Developed Leadership Competencies for the various pay bands within APM and aligned them with APM's Cultural Pillars. Then provided training resources to support development within each leadership competency.

Newcastle Upon Tyne, GB

• Single Point of contact for all training content development and delivery occurring in the Region
• Oversees the region’s utilization of the company’s learning management system (LMS) and reporting of training activity and metrics
• Manages the Learning Center facilities within a locally defined region
• Personnel responsibility for shared training resources and Learning Center personnel
• Responsible for the process, framework, design and delivery of all training within the region that is not addressed by FMCTU Schools, such as project specific or other ad hoc training needs whilst maintain FMCTU.
• Partner with regional leadership to identify all training needs in priorities by business unit, project and Job

• A privately-owned Texas franchise, serving all-natural yogurt as a healthy alternative to other frozen desserts. The store offers 16 flavors and 50 toppings in a unique self-serve style that charges by the ounce for.
• Delivered profit within 18 months of launch; now one of the highest-revenue stores in the franchise.
• Turned over all store operations to new store manager in 2012; now hold position as owner/financial investor only.

Basingstoke, Hampshire, GB

• Reported to Director, Hardware Support.
• Managed performance and operations for global customer and employee training centers, technical help desks, and technical publications department across 7 sites in India, China, Ireland, South Africa, England.
• Responsible for client relationship management.
• Supported the design, development, and implementation of the Dublin Training Center.
• $1M P&L accountability; managed 10 direct reports and 60 indirect reports across 3 organizations.
• Marquee clients included The Central Bank of Iraq, The Central Bank of Ukraine, and Vaultex.

Dallas, TX, US

• Reported to Director, Worldwide Sales Productivity. Responsible for identifying information resources, collecting and analyzing data, identifying critical questions and ideas, and improving sales organization’s.
• Developed and managed a dedicated call center designed to provide field sales teams with a one-stop resource for administrative assistance, saving each sales person an entire day’s activity each month.
• Project managed secured SharePoint collaborative web environments, enabling maximized cross-functional information exchange between the customer and the internal/external sales teams.
• Redesigned, simplified, and supported sales tools enhancements, aligning efficiency with usability.

Dallas, TX, US

• Reported to Director, Worldwide Technical Support. Managed the global technical support organization across 6 sites (US, Germany, Taiwan, China, India, Japan) and 50 FTEs, providing help desk and CRM services. Managed.
• Project managed $1.5M transition from Vantive CRM to Siebel 7.0, collaborating with globally-dispersed 25-member implementation team to align SOPs for multi-country call centers with Siebel.
• Monitored all aspects of rollout, delivering smooth Siebel transition in the US, Taiwan, and China call centers, providing business process training.
• Standardized global business processes, reporting requirements, and performance measurements with Siebel Analytics and Business Objects, creating seamless communication and reducing global customer response time from.

Dallas, TX, US

• Managed the Technical Support Engineers which included coaching, career development, and recruiting crisis management. Also responsible for developing analyzing reports to ensuring that the engineers met their service.
• Built relationships between Technical Support Engineers and the various businesses, which improved the customer support process and increased customer satisfaction by 30%.
• Managed the Call Center outsource activities which included managing metrics, details of the contract, working through all integration issues with systems and personnel and managing the relationship between Texas.
• Supported the integration of products, people and support programs for several corporate acquisitions and mergers.
• Designed an incentive program called "The Sales Lead Derby" and has translated into $20 Million in new business opportunities for Texas Instruments.
• Developed Business Object Reports to maintain a pulse on customer support activities in the PIC, and provided valuable customer activity data to the various business groups.

Dallas, TX, US

• Managed the definition, development, and implementation of educational and developmental curriculums for the Product Information Centers (PIC) worldwide and Managed the integration process and relationships of our.
• Designed & produced streaming media training for web delivery, along with evaluation exams to ensure comprehension of materials.
• Participated in the interviewing and selection of new employees, and managed staff during their six week orientation.
• Integrated new support processes for products obtained after corporate acquisitions have completed.
• Managed the integration process and relationships of our outsource partners.
• Benchmarked companies to determine best practices, and worked on integrating some of these best practices into our Call Center business processes.

Dallas, TX, US

• Managed the daily activities of five trainers, as well as supporting the individual training and development plans for approximately 700 employees.
• Identified internal and/or external learning opportunities that coincide with each employee’s own development plan and business objective. Tracked employee progress to ensure they met Texas Instruments’ training policy.
• Designed an On the Job Training (OJT) program. Program was designed to train employees on specific processes in the manufacturing of semiconductors and managed through reoccurring certifications. This program was a.

Dallas, TX, US

• Responsible for supporting Effectiveness Teams through the problem solving processes, and provided the appropriate training to the teams to ensure their successes.
• Trained team members on how to set-up and run effective meetings, what problem solving processes to use and how to use it effectively. Trained the Teams on how to use the Seven Quality Control Tools and when to use.
• Participated on the Statewide Semiconductor Fabrication Orientation (SCFO) team responsible for the development of the Safety Training curriculum for all of TI’s Wafer Fabs. Lead a team with several key.
• Officially certified as a DDI Instructor for numerous Team focused classes such as: “Techniques for an Empowered Workforce”, “Making the Difference”, “Valuing Differences”, “Handling Conflict”, “Working in Teams”, “.
• Delivered all New Hire Orientation training for the DMOS IV Manufacturing employees.

Bachelors Degree Business Administration, Management Information Systems

Associates Of Applied Science Degree, Electronic Engineering Technology