Thomas Hetak Email & Phone Number

Tampa, Florida, United States

Everett, Massachusetts

Greater New York City Area

Responsible for implementing, supervising, and ensuring operations of various table games and employee performances are in compliance with mission , objectives and gaming regulations.Supervising the operation of specified amount of table games such as Blackjack, Roulette, Craps, Pai Gow Tiles on assigned shift. Assisting in the training and evaluation of subordinate employees. Maintaining the highest quality standards in all areas of guest service and hospitality and developing players. Coaching employees in his/her span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation. Understanding current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures. Supervising the operations of assigned table games to ensure game integrity, guest satisfaction, and compliance with policies and procedures. Ensuring clean, comfortable, safe, fun and friendly environment for patrons to play in. Giving timely and accurate service with professional, courteous routine . Promoting positive guests relations providing a good gaming experience by answering questions, resolving disputes, locating beverage servers, etc

Greater New York City Area

Assisting in planning, organizing, and managing all functions required to ensure table games operations are executed in a cost effective and profitable manner. Monitor all pit games in assigned pit. Ensuring that all table games operate in accordance with applicable laws, regulations, policies and procedures. Investigating and resolving guest complaints or concerns in accordance with standard procedures. Monitoring the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy. Presenting strong leadership skills with a clear focus on guest service and Team Member relations as a priority. Treating guests with a sense of caring and individuality while effectively identifying their specific needs and showing special recognition of frequent guests. Maintaining constant awareness of services, promotions, and events offered at the facility. Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie. Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance. Showing proficiency and accurately in all job duties and taking advantage of opportunities to improve your job knowledge and performance. Performing other duties as requested or assigned.

Greater New York City Area

Carrie out managerial responsibilities in accordance with the organization’s policies and applicable laws, with regard to team members. Responsibilities include planning, assigning, and directing work, appraising performance, rewarding and disciplining , addressing complaints and resolving problems and coach and develop team members. Observ games, guests, supervisors and dealers, to ensure protection of Company assets. Ensure that all games move at an appropriate pace and maintain appropriate game speed, limits and staffing. Sustain the highest quality standards in all areas of guest service and hospitality and guest development; Enforce Company guest service standards and assist in overseeing assigned department communication team. Responsible for tracking players, buy-ins, length of play, win/loss and average bet. Continuously updating knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) regulations. Establish, update and ensure full compliance with departmental Internal Controls, policies, procedures and regulations Confer with other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions Evaluate, on a continually basis, all internal procedures and seek refinements and improvements to the departmental processes and business operations. Responsible for the implementation and the compliance with the Company’s policies and procedures, and supervise the operation to ensure integrity and guest satisfaction. In addition, the incumbent in this position responsible to promote positive guest relations through prompt, courteous, and efficient service. Perform additional duties and responsibilities as necessary or assigned.

Greater Detroit Area

Analyzing and improving poker room operations and procedures resulting in increased productivity. Promote superior guest service. Acquired a strong knowledge of poker room management, such as supervision, discipline, scheduling, training, account marketing.

Greater Detroit Area

Monitored game activities to ensure integrity and orderly operation of table games in accordance with department and company policy and procedure and state regulations. Monitors player ratings. Enforces all games procedures and policies. Maintains game security and protects company assets at all times. Evaluates Table Games Dealers and Supervisors for efficiency while dealing as well as ensuring they are in compliance with table games procedures and Internal Controls. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

Greater Detroit Area

Supervised all gaming activity in assigned section. Responsible for the creation of player accounts and player ratings, the protection of Casino assets and the integrity of the gaming tables; observes dealers to insure compliance with Table Games policy and procedures. Provide and promote superior guest service.

Greater Chicago Area

Supervised operation of assigned table games to ensure integrity and guest satisfaction. Responsible for the implementation and compliance. Ensures the accuracy and integrity of the Player Rating. Responsible for the creation of player accounts. Provide and promote superior guest service.

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