* Managed virtual machines, load balancers, firewall rules and other security features, certificates, DNS, and IAM policies on GCP, AWS, and Rackspace Cloud.* Setup alerting on Linux and Windows servers to notify when metrics reached a critical threshold* Centralized logging across cloud platforms* Utilized Packer, Ansible, and Terraform to automate and standardize instance creation* Automated Windows patching maintenance via PowerShelll scripts* Identified and created alerts for external threats, and utilized CloudFlare to minimize threats where possible* From Microsoft SQL Server, automated reports upon request for various departments* Deploy security updates, software releases, certificate renewals, and general maintenance across different cloud platforms* Served as escalation point for on-call emergencies and outages

* Resolve technical and sensitive escalations (ie. dealing with data loss or billing issues)* Serve as a liaison between the support team, management, and dev/ops* Monitor and followup on tickets for complex or long standing issues* Work with Tier 1 techs on troubleshooting issues and provide guidance on how to handle customer issues* Test software releases as required

* Resolved basic support issues via ticket, phone, and chat* Worked with Tier 2 techs when necessary for troubleshootingescalations* Tested software releases as required