Thomas Hodges Email & Phone Number

Greater Nashville Area, Tn

Taking an opportunity to learn more about how benevolent organizations operate, I accepted a position with a 501(c) non-profit to complete a series of neglected (but important projects) that were beyond the reach of the Board. These included the successful build-out and move to a new location where I coordinated budgets and all facility-associated activities with the architect, general contractor, sub-contractors, board of directors, custodial management, fund-raising committee, key benefactors, and various Metro inspectors and codes/zoning authorities.Taking ownership of this project after many years of planning and false start, I was able to complete the task within accepted time constraints and deliver a product valued well above that which would have been expected with the funds allocated, using smart planning, volunteer labor, and leveraged business relationships.

Greater Nashville Area, Tn

Starting off initially as project manager for the Sales Agent File project, I soon became responsible for on-going agent file reconciliation and maintenance. In December of 2012, I was also provided management of the front-end sales agent/agency contracting process that gave me the opportunity to take operational control of the complete agent/agency lifecycle, and make the various processes involved more efficient and more effective.• Managed a team of 22, comprised of 8 Cigna and 14 contracted (WAND) employees – shifting work from Baltimore and consolidating in Nashville – to manage an 8000-agent Customer Relationship Management system (Pivotal) and a quarter-million file Document Management system (FileBound).• Implemented 18 new processes and 15 efficiencies in the contracting cycle, began a data collection and reporting program for Contracting Mailbox and Archives production metrics, completed wall-time and stopwatch studies of sub-process intervals, and performed statistical analysis of historical data to determine waste and out-of-process and out-of-our-control impediments to customer satisfaction.• Developed and put into place production control checkpoints and internal quality audits to better ensure consistently high confidence in our “product” and on-going compliance.• Graduated the “Sales Agent On-Boarding” project from the Cigna-HealthSpring Improvement Program (CHIP) for Cigna Green Belt certification.• Instrumental in discovering, promoting, and working towards a Sircon-based “agent contracting” portal to further reduce cost and time to on-board in 2014.

Greater Nashville Area, Tn

In an effort to learn more about the health services industry, I sought-out and accepted a position in Corporate Sales Operations where I have been involved in many projects to increase departmental value through centralization, automation, and the implementation of audit-ready processes, including: • Pivotal CRM Implementation (project manager)• BAD – Benefits Administration Document (project manager)• SAEP – SB/ANOC/EOC/PoEK (project manager)• Sales Operations Dashboard (owner/maintainer)• Sales P&P Updates for 2011 Medicare Marketing Guidelines (lead)• OMT (Sales POC)• RMAC (RMA Committee representative for Sales)• Sales Scanning Repository (owner/maintainer)• Electronic Enrollment• HIAA – HealthSpring Independent Agency Association• Scope-of-Appointment Mechanism Improvement Investigation• Gorman Training Process Evaluation• Enterprise Scanning• Annual Benefit Team (representative for Sales)• Records Retention• Return Mail Minimization• Electronic Opt-In Member Document Delivery• Super Dashboard• Enterprise Dashboard Standards

Greater Nashville Area, Tn

Utilizing a very strong and diverse entrepreneurial business, governmental regulations, and corporate management background, I have facilitated success wherever directed.Hired to help address a myriad of compliance concerns, I have successfully brought to conclusion 25 projects that defined the “Project Improvement Program – Compliance” (PIP-C): • Administrative Overhead Allocation• Appeals and Grievances• Certifications and Attestations• Claims Adjudication• COB and COBC Processes• Customer Service – Call Center• Delegated Entities• Drug Utilization Review – QA• Enrollment• HIPAA Privacy• HIPAA Security• Medical Therapy Management• Network Credentialing• P and T – Formulary Management• Part-C Benefit Utilization• Part-D DIR Recognition and Accounting• Part-D Transition• Part-D TrOOP• PBM and TrOOP Data Auditing• PDE Management• Physician Incentives• Procedure Frequency Reporting• Provider Contracting – Adequacy – Reporting• RAPS• Sales and Marketing In addition, I was involved with or have completed 12 other operational programs/projects moving HealthSpring forward through increased value, compliance, and quality initiatives:• Enterprise “Revolution” Campaign• EPMO PM Mentoring• EPMO Project Management Training• HEDIS/CAHPS/Stars• Living Well Medical Home Certification• Marketing Dashboard Subcommittee• National Print Services Contract Implementation (NPSCI)• OMT/OMT Dashboards• Operational Formulary Management• Operational Management and Monitoring Structure (OMMS)• PIP-C/OMT/Compliance Integration• Sales Dashboard Subcommittee Chair• Sales Self-Monitoring Subcommittee Chair• Health Services Printing My fast integration into HealthSpring and accelerated understanding of our business space and processes have been recognized with GOTCHAs and with the 2009 HealthSpring President’s Award.

Greater Nashville Area, Tn

Recruited to enable this 33-employee aerospace engineering company turn the corner from government research and development funding to commercial profitability:Engineering Infrastructure – Implementer of the first standardized project/program plan methodology for the Engineering Division, collection of cradle-to-grave project metrics and post-mortem reviews; division-wide documentation standards with streamlined review processes; and formalized and measureable quality goals and objectives.Engineering Oversight – Facilitator of formalized schedule/status/deliverables process reporting and engineering resource planning/reuse to increase value and decrease risk.Business Development – Director responsible for the realignment and growth of the various engineering business areas into effective and standalone profit centers.

Huntsville, Alabama Area

Team Lead of software engineering, systems engineering, and information technology for small (32-employee) Department of Defense engineering services/solutions provider. Team Building – Architect and driving force behind the formation of a cohesive software engineering department from a collection of 18 individual programmers.Process Implementation – Facilitator of process discovery, improvement, and documentation for software, project management, risk-mitigation processes to include establishing a software development lifecycle methodology, source control, and bug database. Advanced “Joel Test” software quality score from 3 to 11 (out of a possible 12.)Systems Engineering Management – Development/Execution lead for the Army Cross-Command Collaborative Environment’s, Systems Engineering Management Plan (SEMP).Technology Liaison – Interface between customer program offices, corporate management, research/development staff, and state/congressional staff using such novel interfaces as web portals and Wikipedia-based knowledge stores.Proposal Coordination – Central point of authority for proposal work and communication link between contracts office and engineering team during proposal writing:Intellectual Property Management – Representative for corporate patent attorneys and executor of engineering innovation rewards program.

Huntsville, Alabama Area

Director of software, hardware, and firmware engineering for this small high-tech firm (10 employees) responsible for the development of integrated and standalone products for DoD and commercial customers:Programmatics – Author and maintainer of engineering budgets, calendars, tactical and strategic project/work plans, task assignment and load balancing, contractual risk assessment, and product vectoring.Proposal Writer/Lead – Company focus for the generation of responses to RFPs/RFQs and proposals for Government research grants.Subcontractor and Teaming Coordination – Wrangler for partners, vendors, and subcontractors through deliverable and schedule management, legal arrangements, and regular contact.Advance Researcher – Multi-discipline researcher looking to stay ahead of all departments (especially software and website development) with an eye towards identifying approaches worthy of further study and possible implementation.

Huntsville, Alabama Area

Founder, principal executive, and chief engineer of high-technology start-up company created to leverage military software expertise in realtime computer modeling, graphical simulation, and web-based interaction into commercial markets. Customers included: Northrup Grumman, TRW, NASA, Sun Microsystems, Intergraph, Intense3D, 3Dlabs, Photon-X, Sport-X, National Park Service, and Ripley’s Entertainment, with global business partners in Ireland and New Zealand.

Huntsville, Alabama Area

Chief engineer responsible for implementing the transition of products from early industrial-design phase through prototyping, testing, certification, tooling, and production; coordinating subcontractors, budgets, schedules, and engineering staff; and serving as technical liaison to executive management, board of directors, and business development team.

Huntsville, Alabama Area

Duties encompassing project support planning and coordination, network operations center management, systems configuration and administration, and information security associated with realtime graphical simulation, technology transfer, data migration, data visualization, and interoperability at the U.S. Army Missile Command's Distributed Interactive Simulation Center.

Sioux Falls, South Dakota Area

Engineering project management in acquiring, processing, distributing, archiving, and applying data sets and associated metadata acquired by NASA's earth-observing satellites.

Dallas/Fort Worth Area

Code development, integration testing, peer review, and documentation of internal software products for engineering production, man-critical flight test environments and one-of-a-kind, quick turnaround projects.