Thomas Petersen Email & Phone Number

Petersburg, Virginia, United States

Fort Wayne, Indiana, United States

-Oversee all key operational, financial, and human resource metrics for a $45 million retail store-Oversee all staffing and recruiting processes for team members, supervisors, and salaried leaders-Responsible for a leadership team of four salaried leader direct reports, and 10 hourly leader indirect reports; along with a full team of around 150 team members-Foster an inclusive, welcoming culture to drive strong results while maintaining strong retention-Develop leadership and team members to grow talent from within for new positions and increased responsibility within their role-Ensure store is compliant with all regulatory practices (i.e. OSHA, Health Department, etc.) including responsibility for training completion-Monitor turnover and staffing metrics throughout the year.-Manage leadership succession planning

San Francisco Bay Area

Kalamazoo, Michigan Area

Support two districts, comprised of 23 stores across MichiganDrive Property Management initiatives such as vendor management and store project executionAdvise store leadership on equipment/building maintenance as well as cleanliness and brandOversee expense control for individual stores and districtsAssist in sourcing and recruiting Property Management Technician CandidatesAdvise and support stores in performance management for property management team membersParter with stores for succession planning, on-boarding, and training of property management team members

Fort Wayne, Indiana Area

Manage all Logistics and Process teams for a store with an estimated sales volume of $31 MManage Facility Maintenance and strive to reduce costs through increased efficiencyLead a team of four team leaders and over 40 team members to manage inbound and outbound freight, price accuracy, planogram transitions, stockroom, and in-stocks teamDrive efficient and accurate processes while ensuring the sales floor is kept full and impactful

Fort Wayne, Indiana Area

Lead team meetings.Analyze metrics and audits of sessions to identify opportunities and coach appropriately.Serve as support for agents, answering questions and communicating concerns from the front lines to leadership.

Fort Wayne, Indiana Area

Provide assistance for technical and customer service issues via Social Media Channels while increasing brand loyalty and awareness.Utilize Social Media to reach and assist clients who may not have used traditional methods of contact.Currently focused on twitter and Yahoo! Answers.

Performed software repair and troubleshooting via phone and remote software.Worked to consistently meet goals in an unsupervised environment (work from home).Worked as a member of the Social Media Team to gain business and provide client service via Twitter.

Fort Wayne, Indiana Area

Part of the official Buddy program, training new Dispatchers in Covert Operations as well as how to maximize performance. Trained the initial wave of DA-Covert Agents, covering both Dispatch and Fulfillment operations, as well as ways to maximize performance for both.Follow up and maintain contact with previous DA-Covert trainees to gain insight to training opportunities and provide support as needed.Strive to be a subject matter expert on Covert SOP and Operations to effectively teach it out.

Performed software and hardware repairs on computers.Consulted clients on using technology to provide end to end solutions.Handled complaints to improve client satisfaction.

Fort Wayne, Indiana Area

Lead and taught a Junior level college class when Instructor required.Served as initial point of contact for clarification on topics covered in class.Offered one on one tutoring for students struggling with difficult topics.Organized and lead study groups, with a focus on at least one before each exam.

Organize, market, and run IPFW Health and Wellness events. Partook in the Certified Peer Educator program through the BACCHUS network. as well as the QPR Gatekeeper program.

Provided clients with information and advice regarding technology purchases.Continuously researched new product information.Drove revenue and client satisfaction.