● Utilize project schematics, drawings and specifications to complete detailed and highly accurate take-offs● Spearhead implementation of short and long-term income strategies to meet and exceed revenue goals● Manage company day to day operations with responsibility for profit and loss, scheduling and inventory control● Plan daily operational strategies, including delivery routing, team workflows and promotional initiatives● Implement policies and standard operating procedures and manage quality, customer service and logistics.●Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

● Managed the day to day operations, totaling $10 Million in Annual Revenue● Managed forty employees while overseeing over 25 Accounts and over 20 Vendors● Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies ● Recruited, hired and trained crew members on application of projects, customer relations and customer service● Reviewed daily financial reports and reconciled accounts to keep information current and accurate● Established organizational vision and developed strategies to achieve sales and customer service goals

● Managed document repository for 3rd party and QSA for PCI Compliance● Coordinated PCI efforts for Tractor Supply and affiliates● Developed and implemented SOP Template to redesign all Network, Application, Policy, Procedure, and Standard Documentation to meet and exceed ISO and SOX Standards for Tractor Supply’s 2015 PCI Quality Assessment● Managed PCI efforts for Tractor Supply and affiliates

● Worked with Property Managers and external partners to ensure delivery of effective programs in accordance with the Resident Programs Plan for Cumberland County● Maintained and developed relationships with existing government and non-profit partners● Collected and analyzed data related to programming for the purposes of outcome evaluation/monitoring and promotional use● Updated the Resident Programs Plan as necessary to reflect changing resident or organizational needs

● Interviewed, scheduled, tracked, and coordinated 300 Cabling and Network Technicians ● Presented to Global Projects Director the Financial Risks (Risk Management) created by out of scope work with supporting documentation that led to change that refocused the project, which successfully brought the project back out of scope creep and back on track● Initiated the Refinement and Consolidation of the Server and Cabling Field Guides which led to the Development of the Onsite Project Checklist and Check In/Out Procedures which increased efficiency and reduced time and labor costs by one full day per week ● Monitored, Tracked, and Controlled Quality Compliance and Project deliverables by serving as the point of contact for the Project Checkout● Tracked and documented activities associated with risks, out of scope work, new project timelines, phases and milestones via Risks Register and Project Tracker

● Conducted inbound and outbound technical support calls from end users that use several different Comdata Trendar proprietary devices and or services in order to provide an exceptionally secure financial transaction experience for both the customer and the clients● Provide Help Desk support for our internal and external employees, such as Troubleshooting VPN connections, account unlocks, user account set up, etc● Gathered valuable client information and analyze it carefully to de-escalate Technical issues and provide support for some of the Nation’s Leading Corporations, including, but not limited to FedEx, Wal-Mart, The Flying J, Loves, Pacific Pride, Wilco, Speedway and thousands of other corporations ● Provided these tasks proficiently, while maintaining quality call standards and Service Level AgreementsSkills: Linux/Unix, Operating Systems, FTP, troubleshoot dial up phone modems, LANs/WANs, batch files, AS400, Host A

● Negotiated terms for all accounts including vendors and contractors ● Developed Process that Implements, Migrates, Monitors, and Tracks Email, Blog, Twitter, LinkedIn, and other Social Media sites with existing Website for Gtech IT & Business Solutions and clients● Collect and Track Project Deliverables, customer information/interactions, Market SWOT Analysis, Surveys, Billing, etc. via Salesforce ● Developed New Client Project Procedure that incorporated PMI Documentation for all Enterprise Clients● Developed and Implemented Procedures for Online Advertisement, Affiliate Marketing, Website Re-Design, Social Media Integration and Tracking● Developed and Initiated Project Charter, Scope, and Strategic Planning for most Projects

• Received inbound technical support calls from Wireless device subscribers proficiently in order to collect, analyze, troubleshoot, and record Insurance/Warranty data accurately• Maintained quality call standards and Service Level Agreements as trained• Gathered valuable client information and analyze it carefully to de-escalate Technical issues and provide Warranty support for the nation’s top Wireless Manufacturers and Vendors, including, but not limited to HTC, Samsung, Blackberry, LG, Sprint, Verizon, and AT&T• Ensured that Asurion was protected from fraudulent claims, while staying within warranty guidelines • Exhibited strong decision making and problem solving skills, computer skills, professional customer service skills, and excellent interpersonal communication skills on a daily basis

• Provided Helpdesk IT Support via email, phone, chat, and in person for faculty, staff, and students• Displayed compassion and empathy for a variety of issues and concerns, while maintaining high quality standards and customer service• Installed and or troubleshot issues regarding the nation’s top Computer and Software Companies such as Microsoft, Dell, MacAfee, Norton, HP, Apple, etc, including account unlocks, active directory issues, removal of viruses, reimage, and OS InstallsSkills: Active Directory, Account Unlocks, OS Installs, Software Installation, RIS Reimage, Trend, McAfee, Norton, Track IT-Data Entry, PC Lab Installation, Minor Cable Installation, Hardware Installation, Printer Troubleshooting.