Thomasina Kitchen Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Manager for multiple HOA, COA, POA, mixed use and commercial portfolios.Prepare and attend quarterly and annual board meetings.Review monthly budgets for each property and highlight any over budget costs and present to the board.Supervise ongoing projects for properties.Approve and properly code invoices to be paid for accounting.Assist with resolving demands of high touch homeowners and research new inventive ways to achieve exceptional customer service.Knowledgeable of CINC Systems, Avid and a variety of other management systems.Understand and present resolutions to members regarding the By-Laws and Covenants.

Cross trained as a concierge and a planner.Created and maintained calendars, itineraries, and reservations for multiple clients.Prepared all aspects of travel, entertainment, personalized activities, and dining for five homes.Trained in Travefy, Salesforce, Axxerion, Admin Portal, Coupa and a variety of other management systems.Support Members, Agency Partners and Member Care by working together to provide excellent service.

Worked as an independent contractor for Inspirato.Extensive guest management experience.Strong ability to respond effectively to unusual and emergency situations.Conduct pre-arrival housekeeping and maintenance inspections and staged homes for arrivals.Developed a working relationship with existing vendors and proactively recruited new vendors.Worked with the team to ensure all homes were ready prior to each arrival.

Handle the evaluation and diagnosis of property issues and successfully assist owners, residents, and guests with their concerns.Skilled in assessing property requirements, prioritizing assignments which result in peak efficiency.Perform regular property inspections.Professionally deal with all correspondence, complaints and queries.Act as a liaison between maintenance staff, housekeeping, and owners to ensure property is properly maintained and suitable for guests.