Thomas Irizarry Email and Phone Number
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Thomas Irizarry is a Director, Client Integration Engineering, Americas at Epsilon Retail Media at Epsilon. He possess expertise in microsoft office, online advertising, social media, advertising, editing and 52 more skills.
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Director, Client Integration Engineering, AmericasEpsilon Mar 2024 - PresentIrving, Texas, Us• Oversee the CitrusAd CIE team for North, LATAM, & South America.• Recruit, train, and mentor team of Customer Integration Engineers.• Regularly review workloads of each team member and meet quarterly to ensure annual goals are being met.• Develop new workflows and create new standard practices for onboarding and maintaining clients.• Create new dashboards to decrease time investment to pull reports manually out of databases.• Onboard new clients in expected timelines while working with internal and external stakeholders to ensure they are kept on track through the project's lifecycle.• Onboard new client integrations from Pre-Sales stages all the way through post live supporting permanent business teams.• Manage expectations with clients and internal stakeholders to ensure maximum customer satisfaction.• Consult and educate clients on the ongoing new features of CitrusAd to allow them to take advantage of new offerings, or to expand their present integration.• Regularly work with the CIEs and clients to problem solve and come forth with new ideas and solutions to marry their roadmap with the offerings of the CitrusAd platform.• Collaborate with cross functional teams to come up with the most effective integration for each and ensuring each department's needs are met and understood for every integration. -
Director, Technical Account Management, AmericasCitrusad Jun 2022 - Mar 2024South Brisbane, Queensland, Au• Oversee the CitrusAd CIE team for North, LATAM, & South America.• Recruit, train, and mentor team of Technical Account Managers.• Regularly review workloads of each team member and meet quarterly to ensure annual goals are being met.• Develop new workflows and create new standard practices for onboarding and maintaining clients.• Create new dashboards to decrease time investment to pull reports manually out of databases.• Onboard new clients in expected timelines while working with internal and external stakeholders to ensure they are kept on track through the project's lifecycle.• Onboard new client integrations from Pre-Sales stages all the way through post live supporting permanent business teams.• Manage expectations with clients and internal stakeholders to ensure maximum customer satisfaction.• Consult and educate clients on the ongoing new features of CitrusAd to allow them to take advantage of new offerings, or to expand their present integration.• Regularly work with the CIEs and clients to problem solve and come forth with new ideas and solutions to marry their roadmap with the offerings of the CitrusAd platform.• Collaborate with cross functional teams to come up with the most effective integration for each and ensuring each department's needs are met and understood for every integration. -
Senior Technical Product ManagerSam'S Club Feb 2020 - Jun 2022Bentonville, Arkansas, UsProduct Owner, SME, and System Admin for all things Google Ad Manager within Sam's Club Advertising Division, Product Development team.𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:-Defining product scope, creating technical documentation, and leading projects into feasible products.-Primary Internal QA signoff for Google Ad Manager, validating all code updates, UX changes, and functionality across Desktop Web, Mobile Web, Android App, & iOS App.-Develop and maintain all creative templates used across Samsclub.com and Mobile apps.-Work with BI teams to develop & validate reporting dashboards to ensure client media plans and site & mobile app code bases are functioning as expected.-Logging new tickets and holding weekly calls to monitor product and bug statuses between various Engineering and Business team stakeholders.-Develop process efficiencies to automate workflows or eliminate redundancies.-Vet out any new potential partner and vendor technical documentation to determine implementation feasibility.-Work with internal Legal teams to ensure any new partner contracts are in line with Sam's Club guidelines.𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗲𝘀:-Scoped and launched Mobile App inventory on Android & iOS, responsible for over 50% of all Samsclub.com onsite media revenue.-Scoped and launched 1st party audience targeting through Google Ad Manager, achieving a 300% increase in onsite audience match rates.-Created tools to automate reporting tasks, resulting in hundreds of labor hours saved annually.-Created tools for Operations to monitor media plans, enabling the team to proactively uncover any issues.-Developed and launched new targeting parameters, resulting in over $3M in unique revenue its first year.-Regularly uncovering bugs onsite, resulting in tens of millions of dollars in revenue saved over time from lost revenue opportunities or forced to make good on client media plans. -
Senior Technical Product ManagerTriad Oct 2018 - Feb 2020St Petersburg, Florida, UsAll duties of the Technical Product Manager, as well as:• Working alongside other Departmental leads to vet out potential new technology vendors to partner with and thoroughly testing their technology during any pilot phases.• Primary technical contact for both external and internal clients across Triad’s CPG publishers, including Sam’s Club & CVS.• Creating internal solutions by automating manual tasks, creating temporary workarounds for any internal technology issues, or making existing processes vastly more efficient.• Regularly troubleshooting issues and providing solutions to publisher development teams.• Working alongside Google technical reps as needed to uncover root causes of more in depth issues.• Creating internal technical help docs for trainings and reference materials for cross functional departments. -
Technical Product ManagerTriad Apr 2015 - Oct 2018St Petersburg, Florida, Us• Defining product scope, writing technical documentation, and ongoing troubleshooting & implementation support for all publisher ad-served initiatives over the life of any product.• Primary technical contact for both external and internal clients across the portfolio of Triad publishers, including Toys R Us, Sears, Kmart, Staples, Office Depot, CVS, Kohl's, Redbox, & Barnes & Noble.• Ensuring product timelines remain on pace and communicating any deviations to internal departments.• Monitoring, implementing fixes, tracking statuses, and confirming resolutions of any product defects uncovered during implementations or due to unrelated publisher website code updates.• Building and overhauling the back end of publisher ad servers from the ground up while providing ongoing maintaining to ensure all aspects of the server remain updated to maximize monetization potential.• Hold trainings and Q&A sessions with all necessary cross-functional departments when rolling out new products or major website redesign changes.• Write any documentation necessary to supplement new sales and revenue products.• Coordinate with internal departments to ensure any necessary systems are updated and any new business rules or processes are followed for any new Sales products.• Regularly utilizing Dev Tools to analyze website code and delivery metrics reporting for any sources of inventory, forecasting, and revenue discrepancies.• Uncover root causes of any publisher revenue or website traffic anomalies and develop solutions to alleviate the problem or escalate as needed.• Providing publishers yield and revenue opportunity or risk reports for publishers when considering new website designs.• Validating advertiser contracts, ad server setup, and trafficking orders to the ad server for post-sale campaigns.• Optimizing advertiser campaigns across publishers ensuring the best performance for the client per their KPI requested.• Reconciling invoice errors from advertiser campaigns. -
Senior Campaign ManagerGannett Digital Marketing Services Mar 2014 - Apr 2015All responsibilities of Campaign Manager, as well as:• Assist in the training of new employee hires • Provide urgent on-call support to all Gannett markets after business hours and on weekends • Assist all Gannett markets with troubleshooting website, inventory, and advertisement delivery related issues • Assist markets in custom report generation and analyzing results for any disparities • Streamlining trafficking processes for markets being overseen -
Campaign ManagerGannett Digital Marketing Services Jan 2013 - Mar 2014• Manage desktop and mobile campaigns by scheduling, validating, and monitoring orders with varying creative types and sizes including static images, rich media, and third party ad tags• Provide delivery management monitoring and recommendations to local market contacts to ensure optimal campaign delivery and avoiding under-delivery• Troubleshoot website, inventory, and ad delivery issues by utilizing diagnostic tools and html code• Constant communication with local markets to answer questions regarding scheduling, creative troubleshooting, regulations, etc• Monitor inventory availability and report to local markets should there be discrepancies or shortagesProficiency in Ad Servers & Advertising Management Programs:• Google DoubleClick DART for Publishers (DFP)• Yahoo APT• Adtech Helios• AdSoftware• Order Hub• T1 MediaMathManage digital campaigns of the following news information and television broadcast markets:• Phoenix, AZ – AZCentral.com, LaVozArizona.com, • New Jersey: App.com, TheDailyJournal.com, CourierPostOnline.com, MyCentralJersey.com, DailyRecord.com• Gannett Healthcare – Nurse.com• Gannett Government Media: AirForceTimes.com, ArmyTimes.com, C4ISRnet.com, DefenseNews.com, FederalTimes.com, MarineCorpsTimes.com, MilitaryTimes.com, NavyTimes.com, Air Force Journal, Armed Forces Journal, Off Duty-Plus, Defense News TV, and numerous e-newsletters and blogs. -
Pr Committee, VolunteerAlpha Phi Omega National Service Fraternity Aug 2011 - Dec 2012Kansas City, Mo, Us•Increased fraternity awareness by marketing the organization around campus in order to recruit new members•Sat on the PR committee to organize campus fundraising and social events centered around gaining new members•Attended public meetings and information sessions promoting the fraternity and its core principles•Volunteered for dozens of organizations to assist in their daily operations, Public Relations, site cleanup, fundraising, and events -
Public Relations InternThe Zimmerman Agency May 2012 - Aug 2012Tallahassee, Fl, Us•Drafted press releases, contracts, and press inquiries for varying media mediums•Researched trends, new outlets, and editorial calendars in order to discover proper fits for our clients•Constructed digital infographic clippings for clients from their publication coverage•Maintained a current and updated media contact list•Obtained contacts leading to media coverage for The Hard Rock Hotel in Rolling Stone Magazine -
Community Relations InternTallahassee Democrat Aug 2011 - Dec 2011Tallahassee, Florida, Us• Drafted sponsorship and advertising contracts• Held public PR events promoting a community presence• Answered inquiries from event attendees about the company and their subscriptions• Setup and broke down any necessary equipment on event site• Organized and budgeted all finances for company fundraising campaign events• Arranged meetings with local event planners -
Sales AssociateAmerican Eagle Outfitters Jul 2006 - Dec 2011Pittsburgh, Pa, Us• Promoted company rewards and credit programs• Upsold additional items to increase UPT• Setup all merchandise according to company guidelines• Processed and organized all shipments and damaged goods in stock room• Assisted and informed customers of product differences on the sales floor• Used POS cashier systems to checkout customers -
Founder, Marketer, Technical SpecialistTallahassee Solutions Jan 2011 - Aug 2011• Diagnosed pc and mobile software and hardware based issues• Created print and online advertisements to expand business markets throughout a tri-campus area• Wrote invoices for repairs and collected payments• Repaired items as dictated on the invoices• Traveled to customer locations as needed
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Proof OperatorRegions Bank Dec 2006 - Dec 2010Birmingham, Alabama, Us• Encoded customer deposits, checks, and internal documents• Balanced all mathematical errors missed by the branch employees• Maintained a low item to error ratio while exceeded hourly encoding quota• Repaired and restocked encoding machine as needed• Assisted with miscellaneous clerical and mail duties -
Logistics AssociateOld Navy Aug 2005 - Jun 2006• Unloaded and organized daily morning shipments by department• Displayed merchandise according to company guidelines and graphic illustrations on the sales floor• Kept inventory locations of merchandise upstock• Promoted company credit card and reward programs to customers• Answered customer inquiries and utilized cashier POS systems
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Halfway House AttendantWestmoreland Country Club May 2005 - Aug 2005• Maintained food and beverage inventory of Halfway House• Created sandwiches and other food items for club members as requested• Kept a log and member information for accounting purposes• Took a nightly inventory and placed food requests with the Lead Chef for the next business day
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Shift SupervisorWendys International May 2003 - Jan 2005Dublin, Ohio, UsManaged crew of 5-12 employeesEfficiently resolved customer inquiriesConducted nightly inventory, drawer reconciliation, and product rotationMaintained state of Florida health standards
Thomas Irizarry Skills
Thomas Irizarry Education Details
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Florida State University - College Of BusinessMarketing -
Valencia CollegeBusiness Administration
Frequently Asked Questions about Thomas Irizarry
What company does Thomas Irizarry work for?
Thomas Irizarry works for Epsilon
What is Thomas Irizarry's role at the current company?
Thomas Irizarry's current role is Director, Client Integration Engineering, Americas at Epsilon Retail Media.
What is Thomas Irizarry's email address?
Thomas Irizarry's email address is ti****@****lub.com
What is Thomas Irizarry's direct phone number?
Thomas Irizarry's direct phone number is +172723*****
What schools did Thomas Irizarry attend?
Thomas Irizarry attended Florida State University - College Of Business, Valencia College.
What are some of Thomas Irizarry's interests?
Thomas Irizarry has interest in Social Services, Politics, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Thomas Irizarry known for?
Thomas Irizarry has skills like Microsoft Office, Online Advertising, Social Media, Advertising, Editing, Facebook, Sales, Press Releases, Marketing, Doubleclick, Ad Serving, Digital Marketing.
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