As the area vice president of Field Operations for Comcast’s Heartland Region, leading large teams and delivering strong results to nearly one million customers from 13 operations facilities in two states, I am responsible for strategies, and results for the field operations team in Indiana and Kentucky. With more than 28 years of experience in the cable and broadband industry, starting in Michigan, as a technician in 1995 and working in several operations and leadership positions throughout the state, overhauling underperforming organizations and developing people and process solutions to complex problems.I excel in building strong teams through cross-functional relationships. This allows us to align priorities and develop strategies goals to ensure we deliver company objectives.
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Director Of OperationsSelf.Indianapolis, In, Us
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Vice President Field Operations, In & KyComcast Jun 2019 - PresentPhiladelphia, Pa, UsDirectly responsible for developing and executing the overall strategy of Technical Operations activities including product launches, installation, service-repair, and customer experience initiatives. Lead collaborative efforts for cross-functional groups of both exempt and non-exempt employees. Responsible to define the direction of technical operations department, create strategies, leverage competitive advantages, and brand differentiation. -
Senior Director Of Installations And ServiceComcast May 2014 - Jun 2019Philadelphia, Pa, UsDirectly responsible for the field operations and accountable for installations and service activities for the state of Indiana. This includes establishing standards and goals to ensure long term objectives, budgets, schedules, and quality levels will be achieved. Translate corporate objectives into operational strategies and priorities and establish key metrics to evaluate progress and success. Develop policies, and procedures and making final decisions on behalf of the organization that affect installation and service activities in the field.
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Senior Technical Operations ManagerComcast Dec 2001 - May 2014Philadelphia, Pa, UsDirectly responsible for managing all aspects of daily operations for an individual system including installation, service, construction, design, materials management and daily workloads. Ensures compliance with company technical standards and federal regulations. Responsible for the selection and development of the technical leadership staff.
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Technical SupervisorComcast Mar 1998 - Dec 2001Philadelphia, Pa, UsMediaOne, Canton, MI *Acquired by Comcast in 2001Technical Supervisor
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Installer/TechnicianComcast Feb 1995 - Mar 1998Philadelphia, Pa, UsOmnicom/Continental Cablevision, Canton, MI *Acquired by MediaOne in 1998
Tom Pardo Education Details
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Specs@Ltu
Frequently Asked Questions about Tom Pardo
What company does Tom Pardo work for?
Tom Pardo works for Self.
What is Tom Pardo's role at the current company?
Tom Pardo's current role is Director of Operations.
What schools did Tom Pardo attend?
Tom Pardo attended Specs@ltu.
Who are Tom Pardo's colleagues?
Tom Pardo's colleagues are Maura Booher, Latisha Bell, Kristopher Branscum, John Coroneos, Christopher Haber, Bryant Veney, Griffin Lundquist.
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