I am a seasoned business development manager with over 16 years of experience in the commercial aviation industry. My passion is to help airlines of all sizes and regions to enhance their passenger experience and operational efficiency during disruptive events, such as delays, cancellations, or diversions.As an Account Director at Flightbuddy, I am responsible for maintaining strong relationships with our key clients, such as Ryanair, Volaris, and Frontier Airlines, and for developing new business opportunities locally and internationally. I also manage the implementation and delivery of our integrated communications platform, which automatically or manually issues notifications and alerts to passengers, ground operations, and aircrew in real-time, using cloud-based technology and flight data. I work closely with our development team to provide feedback and insights on our service offering and to ensure we meet and exceed our client's expectations and needs.