·Responsible for all operations of the high volume Boston Beer Works Fenway location with sales grossing over $4million per year.·Interview/hire/orientate employees and oversee all aspects of training for all front of the house employees ·Respond quickly to all guest requests; consistently follow up to ensure guest satisfaction that meets and exceeds our services standards.·Promote guest satisfaction and ensure guest steps and service standards are met·Coach and schedule servers to maximum levels of performance·Forecast weekly sales and staff accordingly to maximize profits, while making sure that guest service is never compromised·Purchase / control inventory with attention to budget guidelines·Handle all private party/function bookings and draft proposals with pricing for all private party inquiries

I manage the day to day operations of a strong-branded/high volume and successful restaurant based in Boston that has over 200 restaurant locations worldwide. I am accountable for controlling labor, food/beverage costs and facilitating the training and development of new and current employees. I am also responsible for administrative procedures such as: new hire orientations, daily cash deposits, weekly inventory reporting, product ordering, daily cash reconciliation and staff scheduling. My number one responsibility is guaranteeing the guest experience and running a restaurant where the guest comes first.I am honored to he a part of a management team that commits to providing exceptional customer service where we lead by example to motivate our employees to succeed. Through coaching and constant teaching and learning everyday is the key to success!