Thomas Jefferson Email & Phone Number

Richardson, Texas, United States

• Designed and developed scalable machine learning models, achieving a 10% increase in predictive accuracy and a 15% reduction in training time by optimizing data pipelines, impacting over 100,000 data points weekly. • Collaborated with a team of 4 data scientists and software engineers to integrate 10+ external datasets and deploy machine learning models using Python, TensorFlow, and Scikit-learn, resulting in a 20% improvement in model robustness and a 25% increase in API accessibility. • Conducted hyperparameter tuning, cross-validation, and A/B testing across 20+ iterations per model, achieving a 15% boost in model reliability and a 10% reduction in error rates in production environments. • Successfully deployed machine learning algorithms on cloud platforms (AWS, Azure), scaling models to handle up to 10,000 transactions daily with a 20% performance enhancement in live environments. • Contributed to 30+ code reviews and established best practices in model versioning and deployment, leading to a 10% decrease in deployment time and fostering a culture of continuous improvement within a team of 4 engineers.

Hurst, Texas, United States

- Enhanced server security configurations by leveraging Anti-Virus Software to evaluate server requirements, streamlining Solid Core installation, and reducing setup time by 20%.- Led a team of 5 to execute 3 automation projects using Python and APIs, resulting in a 25% increase in operational efficiency.- Directed SOX compliance testing within SAP, improving user access protocols and updating documentation across 10+ platforms.- Spearheaded the implementation of an automation initiative for user access provisioning in ServiceNow, leveraging APIs, scripting, and Postman for vulnerability scanner and firewall management systems, establishing a strong framework for future automation growth.- Strengthened user access security and ensured compliance by conducting SOX testing in SAP systems and revising documentation from previous years.- Successfully transitioned Textron’s server security protocols by deploying Anti-Virus Whitelist Software, securing all known servers and enhancing overall cybersecurity measures.

Mckinney, Texas, United States

Overseeing a 12-person team, I managed daily business operations for 5 high-volume ecommerce shops providing a range of consumer products (e.g., t-shirts, mugs, and more) uniquely designed and bearing customer printing selections. We strived daily to achieve excellence in product design and development, printing, marketing, sales, customer service, inventory control, warehousing, and order fulfillment operations.• Purchase all baseline products from suppliers. Secure best possible purchase price through effective negotiations.• Create high-impact content and product listings for the company website.• Operate and maintain pretreatment, printing, and heat press machines.• Introduce solutions to reduce costs and maximize net profits.• Closely monitor sales and product trends; promote products accordingly.• Oversee packing and shipping of orders, achieving 100% on-time delivery.• Maintain 84.3% conversion rate, receiving and processing more than 300 orders daily; a 99.7% customer satisfaction rating, and consistent 5-star ratings.•Created and sold more than 180,000 products in 23 months, translating to $3.3M in revenue

Richardson, Texas, United States

At Independent, I directed service, sales, and order fulfillment operations for this ecommerce reseller of a wide range of products. After purchasing in-demand products from Walmart, Costco, Home Depot, Marshalls, Target, TJ Maxx, Burlington Coat Factory, Ross, and liquidation web sites, we competitively price and list products for resale on Amazon, eBay, and other sites. • Direct warehousing operations to keep merchandise in top condition.• Quality-check all products and packing / shipping customer orders according to specification.• Completed successful transactions on more than 73,800 items in 41 months, translating to $4M in revenue.• Maintain high conversion rate of 92.1%, customer satisfaction of 99.7%, and 100% on-time product delivery.

Dallas-Fort Worth Metroplex

In this role, I assist customers in identifying and purchasing used cars to meet their needs, requirements, budgets, and lifestyles. In addition to informing customers about each car’s condition, features, and financing options, I accompany customers through showroom presentation and on test drives, fielding questions throughout the sales processes. I closely coordinate with Finance in processing client loan applications and diligently track and report on sales. • Skillfully negotiate car prices and trade-in values.• Sold 25 cars in 13 months, earning over $30K in commissions.• Exceed upselling goals through promotion of car mats and other add-ons.• Maintain customer satisfaction ratings of 97%; follow-up with customers post-sale to ensure ongoing satisfaction and fortify business relationships.• Devise strategies to improve dealership's financial performance.• Build up shop inventory by purchasing cars from auctions and dealerships• Perform exceptional maintenance to keep cars in pristine condition.

Plano, Texas, United States

During this period, I assisted customers in sale of cell phones, iPad, laptops, and accessories, as well as cellular, internet, and cable services. In line with customers’ stated needs, I educated on product features and service plans. Additionally, I maintained product inventories and assisted customers in resolving issues with their products and / or accounts.• Completed more than 80 service activations, 25 home Internet sales, 12 cable tv sales, 130 upgrades, 200 accessory sales, and 150 product sales (phones, iPads, and laptops).• Effectively merchandised product through wireless displays and accessory walls.• Maintained high rate of success in cross-selling and up-selling.

Bachelor'S Degree, Computer Science

Associate'S Degree, Computer Science

Activities and Societies: The Society for Collegiate Leadership & Achievement