Thomas Jensen Email & Phone Number

Arras, FR

France

• Sales Pipeline Growth: Collaborating with business development teams to expand the partner sales pipeline, prioritizing simplicity, innovation, and an outstanding partner experience.
• Strategic Program Management: Successfully planning and executing strategic projects aimed at optimizing channel processes, resulting in increased efficiency and partner satisfaction.
• Pricing & Partner Management: Managing pricing strategies within partner ecosystems, adapting to partner types and growth trajectories.
• Cross-Functional Collaboration: Fostering strong communication across Sales, IT, Finance, Customer Success, and other key departments to ensure seamless operations and alignment.
• Partner Relationship Management: Leading the Partner Relationship Management (PRM) portal management, ensuring effective content management, lead distribution, and user onboarding.
• Onboarding & Partner Enablement: Spearheading the onboarding of new partners, closely monitoring progress and supporting their growth in collaboration with the sales enablement team.

Paris Area, France

• Partner Relationships: Built and maintained strong relationships with strategic partners and publishers.
• Market & Product Analysis: Analyzed product performance and researched new market trends to inform strategies.
• Cross-Department Coordination: Worked closely with Sales, Services, Finance, and Marketing teams to drive efficiency and cost-effectiveness.
• Strategic Planning: Developed pricing strategies and prepared sales and marketing plans for Southern Europe.
• Performance Review: Reviewed monthly results, financial reports, and adjusted long-term plans as needed.
• Operations Management: Led Operations and Sales Excellence initiatives, managing back-office relationships with partners and publishers.

Paris Area, France

• Order to Cash Management: Oversaw €240M in annual turnover for Southern Europe.
• Operations & Team Management: Led operations across three countries, managing teams and ensuring efficient performance.
• Project & Program Management: Provided ad hoc support to general managers on various strategic projects.
• Process Optimization: Implemented and optimized procedures and reporting in collaboration with Finance, Sales, and Software Asset Management teams.
• Customer & Analysis Management: Managed customer relationships, deadlines, and developed analysis tools for prospecting and follow-up.
• Reporting Tools: Created and maintained reporting tools for commercial and consulting turnover tracking.Performance & Financial Management: Supported performance management through reporting and financial planning.

Dublin

• Microsoft France Liaison: Acted as the single point of contact for escalations, forecast reviews, and critical high-revenue deals ($2bn+).
• Partner Relationship Management: Strengthened relationships and improved operational excellence through account plans, business reviews, and site visits.
• Partner Onboarding & Support: Facilitated new partner onboarding, tool launches, and product/process rollouts.
• Performance Targets: Consistently achieved green scorecard metrics across quality, compliance, financial, and productivity goals.
• Tool Adoption & Readiness: Promoted self-serve tools and online readiness to ensure partners and teams stay updated.

Dublin

• Team Leadership: Managed all people-related activities for a team of 50+ across various business areas.
• Revenue Management: Led month-end processes to ensure timely revenue processing.
• Stakeholder Relationship: Built strong relationships with Microsoft Account Managers and leadership to ensure top service quality.
• Performance & Development Management: Oversaw team objectives, performance reviews, development plans, and salary/bonus reviews.

• Project Management – worked on the creation of a new Microsoft Ordering Tool. My role within this wide project was to ensure that all data was being migrated from our legacy systems into the new tool, testing the new.
• Responsible for new product releases, creating more efficient versions and rolling them out under strict deadlines.
• Provide detailed reports on product launches, status updates and any on-going issues.
• Update current products in our internal tools (Axapta, Navision & XAL) in accordance with documented procedures.
• Provide viable technical solutions based on often complex business requirements.
• Reduce amount of invalid queries received by Order Management by analysing and sharing findings with management.

• Operating as a "trusted advisor" to Channel Partners and the Microsoft Subsidiaries for particular solution area (MBS). Ensuring timely delivery of critical communications to the Channel.
• Managing sensitive & business critical issues impacting the customer’s business or Microsoft's relationship with the customer.
• Counselling regarding license migration, transition, transfer (Navision, Axapta, XAL, etc.)
• Assisting Independent Developer in different add-on procedure (registration, changes, etc.)
• Managing and following-up on all processing issues by taking pro-active measures to solve each issue individually as well as analyzing root causes to remove the issues altogether.
• Communicating proactively with customers regarding product & program information, supportability issues, & strategic product plans.

Dublin, County Dublin, Ireland

• Booking and organising conferences for major clients in Denmark and France.
• Leading conferences through audio, web and video and providing technical support.
• Invoicing customers for the use of ConferencePlus services.

Bachelor Of Arts In Business Management, Business, Management, Marketing, And Related Support Services

Associate Degree In International Trading

French High School Diploma