Thomas Frese Email & Phone Number

Queen Creek, Az, Us

Beverly Hills, California, Us

New York, Ny, Us

I serve as a Scrum Master for two amazing software development teams that provide rich and stable customer experiences, strengthening their loyalty to our brand.

Beverly Hills, California, Us

I joined Ticketmaster as a project manager and Scrum Master to evangelize and launch SAFe agile frame works among distributed teams within the Core Ticketing platform. While coaching teams on the Scaled Agile Framework, we set goals and introduced practices that resulted in improved performance in the following metrics:- Cycle Time- Predictability (Completion Rate)- Completion Against Commitments

New York, Ny, Us

I worked with American Express as a ScrumMaster to support a software team within Personlization that employs machine learning to better anticipate and meet the needs of our customers. We utilized SAFe agile to collaborate our efforts with distributed teams to enhance our productivity.

Reston, Va, Us

I was promoted to Software Development Manager and led up to 17 team members within Financial Aid (multinational and remote), comprising of business analysts, quality analysts, and developers, to successfully release at least 10 software deliveries per year. I served as the ScrumMaster and applied scheduling and resource techniques inside project management and Agile frameworks, including Kanban and Scrum. While in this role, I led the team through a complete migration to a new platform and version, involving contractors, multinational teams, and a 3rd party vendor, to validate and deliver on schedule.

Reston, Va, Us

I was hired by Ellucian, a lead provider of solutions to higher education, to support the Banner Financial Aid system. As a business analyst, I reviewed changes to federal regulations, performed fit/gap analysis against the current system, and then translated customer needs into user stories and software specifications for development. I tested the new functionality and created end-user content to document the changes and enhancements.

Atlanta, Georgia , Us

I was promoted to Associate Director to lead the team responsible for SIS administration, setup, and Tier 2 office support. We interviewed functional users and administrators to identify and document user requirements for systems analysts, application developers, and database administrators to code and deploy. Additionally, our SIS vendor provided at least 8 upgrades and patches annually, and my team designed and executed test plans to validate the new functionality in test environments. After upgrades and enhancements were deployed to production, we trained the department on the new features and documented them for easy reference. As the technical resource for the department, we investigated errors and interfaced with department and vendor support teams for fast resolutions.

Atlanta, Georgia , Us

I was promoted to Assistant Director to manage a state scholarship program, as well as athletic funds, for the Institute. I administered, awarded, and disbursed over $12 million dollars to approximately 5,000 students per semester. I also delivered information sessions to large groups of students in a theater-style setting to inform them of scholarship requirements, thus reducing email and walk-in traffic.

Atlanta, Georgia , Us

I was hired by Georgia Tech to oversee a caseload of students and advise them and their families of financial aid options. I would also process professional judgement appeals to improve financial aid packages due to extenuating circumstances. While in this position, I innovated paperless interoffice forms using Microsoft Excel, macros, and Visual Basic to streamline the loan change process.

Marietta, Ga, Us

Chattahoochee Tech hired me to administer the Business Office, process payments, and counsel students and families on financial aid options for the College. While in this position, I organized new student orientations, designed PowerPoint slide decks, and delivered oral presentations to prospective students, creating a venue in which students could register for classes earlier to reduce registration traffic.

Colorado Springs, Co, Us

I was hired by UCCS to wear many hats! I proctored and administered both placement and national exams, managed the student health insurance program, and conducted academic and career advising for students. My role was also technical, as I served as the department tech support for the office. While in this position, I redesigned the department web site using the latest web technologies and used this as a venue to host an online test registration system for University Testing Services that reduced walk-in and phone traffic by 20%.

Bachelor Of Science (B.S.), Human Development, Family Studies, And Related Services

Education record