Thomas John Email & Phone Number

United Kingdom

Toronto, Ontario, Canada

• Improved processes and procedures to achieve key performance metrics.• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.• Analyzed and tracked data to prepare forecasts and identify trends.• Develop a rapport with donors, demonstrate a friendly and helpful manner to put them at ease and effective relationships with clients through proactive communication.• Maintained accurate records of client interactions and transactions.• Collaborated with other departments to ensure successful client experiences.• Performed administrative duties such as filing paperwork, creating documents, and scheduling appointments.

Toronto, Ontario, Canada

• Managing and supervising the West Egg tactical securities deployed at Union station, Community Safety Ambassadors deployed at multiple sites of City of Toronto’s community shelter housings.• Provides on-going guidance, new requirement briefing, updates knowledge transfer, communicates any management related tasks/activities.• Certified Use of force, baton, and hand cuffs training• Applied strong leadership talents, oral and written communication skills where problem-solving skills was also used to maintain team efficiency and organize workflows.• Recorded incident reports with detailed accounts of occurrences.• Collaborated with management to develop security policies and procedures.

Toronto, Ontario, Canada

• Analyzed open orders, backlog, and sales data to provide sales team with insights.• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.• Conducted interviews with key business users to collect information on business processes and user requirements.• Improved business direction by prioritizing customers and implementing changes based on collected feedback.• Delivered analysis of market, sales, and consumer trend impact on long and short-term strategies• Surveyed clients to ascertain requirements and expectations for product.• Interacted with internal customers to understand business needs and translate into requirements.

Toronto, Ontario, Canada

• Respective person to keep track and monitor activities of Community safety housing alongside with City of Toronto staff around the clock.• Recorded activities in written reports and continuous patrols were conducted as requirement with Track Tik device.• Reporting any prohibited activities happening around the community area and keeping the area safe for residents.• Knowledge transfer sessions were conducted as per the request of the supervisor to the newly joined co employees.• Security license, CPR certification were attained, and first aid class courses were completed.• Cleared certifications such as WHIMS, AODA, OHSA, as per the requirement of the City of Toronto as the same is mandatory to work in the site.• Reported multiple incidents as timely watch was initialised. The same was appreciated by the staff later and even offered to join the staff in future.• Provided reports and feedback to be implemented as soon as possible for better functioning of day-to-day tasks.

Ahmedabad, Gujarat, India

• Developed and implemented SAP GRC solutions in accordance with client requirements.• Provided technical guidance and support to end users on the usage of SAP GRC applications.• Created roles, responsibilities and authorizations within the system based on business needs.• Used software and computer programs to compile and categorize data for daily use.• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.• Collaborated with business analysts to understand project requirements, customer expectations and timelines.

Banglore

• Documented and maintained technical specifications for SAP applications.• Trained and mentored junior staff on SAP system operations and functionality.• Configured and customized SAP modules to align with client business processes.• Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.• Solved functional and technical obstacles and worked closely with project team from different streams.• Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Bengaluru Area, India

Pune Area, India

Pgdm, Informative Studies With Buisness Analysis

• Appreciation from Dean of George Brown College for academic excellence.

Bachelor Of Arts - Ba, Economics

Activities and Societies: NCC 'C' certificate holder.