Key member of the leadership team responsible for driving the strategic, operational capabilities and overall growth of Specialty Solutions. Responsible for determining, articulating and executing vision, mission, strategies, and tactics across the business unit and global operations. Specific focus on revenue acceleration and P&L responsibility.• Effectively manage the Business Unit P&L spanning Product and Professional Services offerings and drive revenue acceleration initiatives.• Support budgetary objectives in tandem with senior management including ongoing review of operating results. • Conduct resource capacity/scalability planning and optimize resource availability.• Create and monitor delivery metrics and trends.• Liaise with sponsors, contract research organizations (CRO) and other market forums to gain operating competitive insights.• Coordinate with Product and Engineering teams on new opportunities that require funding (roadmap/LBC pivots, ROI projections, etc.). Direct pricing activities to ensure ROI and profitability targets are met.• Review and contribute to proposals and RFIs related to new business.• Coordinate Pricing strategy across Product, Engineering, Clinical Professional Services, Marketing/Commercialization and BD/Sales teams; review bookings, revenue recognition and accruals as progress toward reaching ROI targets• Manage the Product Engineering, Technical Client Services and Clinical Professional Services budgets in close coordination with team leads.• Manage multiple key vendor relationships in partnership with the global Procurement organization.• Direct, lead, mentor and grow the TAP Operations (Client Technical Services, Configuration and Support) team.• Anticipate and mitigate areas of risk; Coordinate and drive necessary efforts cross-functionally to address emergent issues.Aug 2021-Sep 2022: Business Lead, Specialty Solutions (same responsibilities; Title adjusted in 2022 to Director to align classification)

Trial Application Platform (TAP) is a Cloud-based, comprehensive SaaS offering that provides a fully compliant (21CFR Part 11; EU GDPR; EMA Annex 11, etc.) Clinical Adjudication and Eligibility solution supporting global clinical trial customers. Responsibilities as TAP Product Owner included:- Setting product strategy through the disambiguation, refinement and prioritization of requirements and requests from multiple internal and external stakeholders.- Prioritization and maintenance of the product backlog; lead grooming and release management activities.- Manage product releases within all applicable Standard Operating Procedures and by leading a multidisciplinary agile product team.- Guide, influence, coach and lead the product team - focused on delivering both the planned and well-understood features & capabilities that drive the business unit's success, as well as new product innovations addressing new opportunities and novel challenges.- Interface with Program and Project Managers, Support Operations and Executive leadership to provide clear, bi-directional communications related to the product roadmap, product strategy, requests for new capabilities or features, etc.

MMG is a digital marketing and technology firm that provides enterprise SEO products and services to some of the largest brands on the web. Our offerings include massively scaled programmatic content generation & content management systems, page rank equity management systems, and reporting & analytics capabilities. -----Lead the SEO Professional Services, Marketing, and Sales teams in close concert with our Client Delivery and PMO organizations to ensure that the "what" and "why" we deliver to our clients provides demonstrable, quantifiable value. * Provide direct Voice of the Client input to Product Engineering, acting as a Subject Matter Expert for customer implementations and product roadmaps. * Ensure customer satisfaction in all product and service deliveries including post-implementation analysis and reporting that quantifies value and illustrates achievement of ROI projections.* Responsible for the definition and management of workflows related to customer identification, acquisition, account management and invoicing.* Responsible for Account Management & Customer Satisfaction across the entire customer book of business and product portfolio.

* Established and led the team that defined and implemented the structures and mechanisms required to ensure repeatable, scalable and profitable management of Professional Services engagements as well as internal Product Engineering efforts. * Identified and implemented the processes and tools critical to achieving aggressive and sustainable growth. * Continued to provide Voice of Client input to Product Engineering, supporting multiple product development efforts.* Directly managed multiple concurrent product development programs in an Agile (Scrum) development environment, coordinating the inputs of client-facing project managers, SEO Analysts and Strategists, Business Analysts, Engineering / Development and DevOps staff.* Drove the implementation of infrastructure tools such as Mavenlink to help improve project communication, financial tracking and reporting (from Project- to Company-level) and backlog management.

* Owned revenue/P&L responsibility, driving the organization to meet and exceed corporate revenue targets and client quality objectives.* Managed resource planning and allocation across all projects with full staff management/development/retention responsibility. * Drove product definition, roadmap evolution, and strategic product planning. * Provided Voice of the Customer input to the Product Engineering team to continually advance product maturity and efficacy in a highly dynamic technical SEO environment based upon specific customer needs.* Maintained and grew key customer relationships, ensuring that quality and performance benchmarks were met or exceeded.* Identified opportunities for customer market expansions and assisted in the development and deployment of solutions driving significant revenue gains for clients in multiple points of sale.

Led the planning, execution and post-deployment performance reporting for over 50 successful client projects in markets including the US, Canada, Japan, Australia, New Zealand, Germany, UK, France, Belgium, Netherlands, Norway, Sweden, Finland, Italy and Spain. * Project successes led to further global and brand expansion with existing and new clients, growing our global implementation footprint across markets in Asia, Europe and Latin America.* Conceived and implemented improved project workflows to support 400%+ project growth in a 6-month period, improving customer engagement throughout the implementation process. * Realized substantial increases in performance outcomes by improving data visualizations that supported expedited decision-making with high-fidelity business intelligence.Led a team of 3 developers and 2 SEO support staff utilizing Agile-hybrid methodology tailored to a technology-enabled SEO Professional Services delivery program that combined best-of-class product implementation with professional consulting services.

GreatCall, Inc. is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, GreatCall’s innovative suite of easy-to-use mobile products and award-winning approach to customer care helps aging consumers live more independent lives.The Project Management Office (PMO) supports the GreatCall Mission by providing the structure and guidance to ensure that all service and product deliveries are appropriately managed through their development utilizing standards-based project management mechanisms, tools and approaches. Accomplishments and Responsibilities: * Established the standards by which projects and programs are managed at GreatCall. * Advised senior management and executives about the project portfolio, status and resource capacity for delivering strategic business initiatives by establishing a formal and comprehensive In-Progress Review process. * Defined and implemented Performance Management mechanisms to better monitor and control projects. * Defined and implemented Governance mechanisms to better support change management, decision making, and to drive organizational improvement, including the establishment of a formal Change Control Process and Change Control Board. * Provided the Executive team with actionable decision support information for all active product development projects on a regular basis. * Led the professional development of the Project Management staff.* Managed the development and deployment of two new hardware offerings including the latest iteration of the Jitterbug, the groundbreaking Responder, and multiple connected-health mobile applications.

Tapestry Solutions (a wholly-owned Boeing subsidiary) develops commercial off-the-shelf (COTS) software and highly specialized custom software to meet the needs of defense, government and commercial customers; They also provide comprehensive support services, including training, maintenance and field support services.Utilizing Agile project management tools and processes, held responsibility over the entire project lifecycle and Project Backlog for multiple concurrent projects. Day-to-day duties included: * Coordinated support from internal elements such as Testing and Eval, Config Management, Information Assurance and Information Tech to ensure full team visibility and engagement from proposal to deployment. * Facilitated daily scrum meetings, internal and external Progress Reviews, Functional Working Groups, Preliminary and Critical Requirements & Design Reviews, Test Readiness Reviews, Test Hotwashes, etc. * Led all planning and design sessions, both internally and with external Functional Working Groups & Government/Integrated Product Team members. * Managed and maintained product backlog, coordinating changes in scope with appropriate inputs/approvals from Systems Engineering, Program Manager and Customer. * Coordinated Engineering Change Proposals (ECP), Configuration Change Requests (CCR), responses to Work Direction Letters (WDL), etc. * Ensured all Contract Deliverables (CDRLS) were submitted on-time and within quality tolerances * Monitored resource expenditures against plans/estimates and apprised Senior Management of status; managed and mitigated risks across all areas of the project. * Maintained a strategic view of all aspects of the project and acted as the primary integration point of all supporting teams, internally and externally, for the entirety of the project lifecycle.Primary contract work was performed on Battle Command Sustainment & Support System (BCS3), as well as internal Logistics Command and Control products

GreatCall, Inc. - creator of the Jitterbug - is a Mobile Virtual Network Operator (MVNO) providing cellular devices, mobile applications and award-winning customer service. As the Director of Sales Operations, I was responsible for the planning and execution of Jitterbug's initial retail distribution. This included the creation and leadership of a dedicated team to support retail field operations & distribution partners, and coordination of support with the GreatCall Retail/Field Sales teams, in-house Direct/TeleSales team, Billing and Customer Service call center units. * Created and led the Sales Operations Department supporting the Retail and Direct/Telesales Departments. * Managed day-to-day sales operations to achieve and exceed quarter-over-quarter growth targets. * Planned and managed Jitterbug’s expansion into national retail accounts (BestBuy Mobile, Sears, CVS and RadioShack) that within twelve months comprised a retail footprint of over 3,000 locations. * Developed business support processes and directed their implementation across multiple business units, including integration to retail distribution and fulfillment partners, Billing and Customer Service. * Coordinated budgets for the implementation of sales incentives, contests and analysis of ROI metrics for each. * Responsible for planning and managing all retail channel launches and expansions, forecast model development, and new product and service planning, execution, and post-implementation analysis. * Managed Co-Op and Market Development Fund (MDF) budgets for indirect retail channels. * Maintained and grew strategic partnerships with manufacturing, distribution, retail and direct sales partners including Samsung, FirstSTREET, BrightPoint and others.

Managed and ensured the successful execution of multiple Time & Materials (T&M), Cost Plus Fixed Fee (CPFF) and Firm Fixed Price (FFP) Department of Defense Military Health Systems contracts.Coordinated tracking of over $1.5M in Government Furnished Property. Team Process Improvement Lead, Measurements Coordinator and Analyst supporting ongoing CMM-I & Organizational Process Improvement initiatives.Provided key support to a proposal effort resulting in the award of a five-year, $19M FFP contract. Was Capture and Proposal Manager for a strategic four-year, $3M CPFF contract providing benchmark testing support and capacity planning services to the Department of Defense Tri-Service Infrastructure Management Program Office (TIMPO CP). Led the development of two related, winning proposals with a combined value in excess of $1M.

Successfully managed over $30M in software dev/system integration programs for the DoD Clinical Information Technology Program Office (CITPO)'s CHCS and CHCSII programs. Utilized Earned Value Management and other standard Project Management approaches to ensure that all contract deliverables and services were provided on time and within budget, achieving highest levels of customer satisfaction and ensuring contract renewals.Planned and managed deployment of TRICARE Online (TOL) system implementation and training to over 100 Military Treatment Facilities worldwide. Evangelized the TOL system to Military Treatment Facility commanders to facilitate rapid adoption at critical sites such as European Regional Medical Centers and Corps-level commands. Managed a team of subject matter experts deployed globally to TRICARE regional field offices to provide ongoing training and support. Provided systems demonstrations and program reviews to multiple General and Flag officers including the Surgeon General of the Navy. Received several letters of commendation from both external customers and SAIC senior managers indicating the highest levels of performance, service, loyalty, and dedication to program success.

Managed the operations of a web-database development and hosting firm (Application Service Provider) specializing in e-Business applications and Internet business consulting. Managed all client projects and new product development. Developed strategic partnerships and new business relationships with both clients and vendors. Responsible for general operations, P&L, and management of network administration and application development staff.

Began career in customer service/sales in 1992. Assisted in the establishment of San Diego and Bay Area retail channels. Promoted to Project Management 1996; promoted to Director of Sales & Marketing in 1997, leading sales staff of 3 and customer service & tech support staff of 5. Managed evolving ISP standard service offerings as well as integration & implementation of web-based software development and hosting services.