CIO | Global Data Vault, Dallas, Texas May 2016 – PresentIn this role, I manage, direct, and oversee direct reports to CEO and Chairman of Board. I also oversee comprehensive IT operations for $6M revenue company, including virtualization, SAN, and backup technologies. I operate as sales engineer to support sales team and function as development team lead. Ensure compliance to all major standards including PCI, SAS, SOX and ITIL practices. • Started at GDV as an operations manager; recognized for taking revenue from $400K to $2M, then served as CIO, sold a division with revenue of $1M to grow company to $6M.• Play a key role in developing technical aspects of the company’s strategy to ensure alignment with its business goals.• Communicate technology strategy to partners and investors and provide direct oversight of PMO, service desk, infrastructure, and development teams.• Commended by company executives for pioneering / implementing new technologies that yield competitive advantage.• Assist departments in utilizing technology profitably while supervising system infrastructure to ensure functionality and efficiency.• Develop quality assurance / data protection processes and monitor KPIs / IT budgets to assess technological performance.• Utilize stakeholders’ feedback to drive necessary improvements and adjustments to technology.• Developed and oversaw the SOC and full security silo.

As CIO, I delivered first-class technical support, software development, and Internet services for diverse customer base while analyzing existing infrastructures and conducting vulnerability assessments to formulate customer-specific solutions. I also oversaw all facets of strategic planning and implementation and offered technical expertise and guidance regarding network selection, systems, desktop platforms, Internet, and software configurations. • Directed development of IT standards with emphasis on the corporate infrastructure. • Managed WAN / LAN network connectivity across enterprise environment with multiple locations; provided technical support in various key areas, including digital security systems, VPN, virtual desktop, VM, and PBX administration. • Recruited and supervised team of 35 personnel and launched / grew a successful IT organization into a strategic business partner while effectively identifying and securing new business opportunities.• Realized significant productivity improvements by developing and implementing customer-centric software solutions and re-engineering numerous sales, financial, marketing, and Internet systems.

As an Operations Manager, I directed management and designed the NOC to provide 24x7 coverage with 99.99% uptime. Managed all IT Operations for 17 offices around the globe, and two Tier 3 Data Centers. Oversaw all Firm software, hardware, and networking. Reported to the Head of IT. • Delivered Project Management Office (PMO) for all firmwide IT Projects (over 200 completed projects annually).• Designed and maintained all IT processes according operation policies through standardization of methods.• Prepared and reviewed all Service Level and Operation Metrics and KPI scorecards for service delivery.• Successfully administered and monitored daily and monthly computer operating systems.• Completed reports and ensured optimal performance and maintained records of service level agreements for customers.• Designed, implemented, and ensured efficient maintenance and confirmed compliance to all disaster recovery plans.• Executed appropriate tests and provided training to upgrade product quality and standardize all artifacts.• Administered all spheres of OC physical planning and provided security and backup for recovering systems.• Analyzed all continuous up gradation process through various proactive self-initiated projects and ensure efficiency.

I led day-to-day operations of IT support and asset management. Provided technical support and asset management. I successfully managed a Service Desk, Network Infrastructure, Server Team and two Data Centers, designed and implemented HP LeftHand Multi-Site SAN, and corresponded customer SAN implementations including EMC, NetApp and Buffalo technologies.• Created and launched vCenter 5.1 infrastructure while spearheading the addition of 32 new servers, including Windows 2008, 2012 and Linux operating systems across multiple blade chassis to achieve a fully redundant new Data Center in Las Vegas.• Boosted overall revenue by 45% since being hired by reworking network topology to increase efficiency while upgrading to 10 GB capability.

I operated as Executive Manager for all educational customers and aggressively promoted and sold product lines to both existing and potential customers and interacted extensively with diverse populations to determine specific needs. I actively participated in product development and provided technical expertise throughout all phases of design and development of Internet / network technologies. • Led numerous projects and established project scope for new / existing customer implementations, customer support operations, and new product development initiatives.• Drove design and installation of cross-county fiber optic network and orchestrated all phases of project to ensure on-time delivery.• Implemented a consultative approach to build and maintain customer relationships and proactively engaged with key personnel to offer services / solutions based on business needs.

Held full accountability for directing the Technology and Real Estate divisions.Key Daily Operations:Planned and coordinated workflow, allocated resources, and managed various administrative tasks to ensure optimaloperations. Created detailed technology budget forecastsKey Division of Responsibility:Determined existing and future expansions in relation to technology. Developed and maintained collaborativerelationships with vendors. Provided technical support and troubleshooting; interacted with various populations todetermine specific needs.Key Contributions:• Provided leadership within the Technology division as Senior Technology Principle; gained reputation forconstantly driving productivity through technology• Devised and implemented standard procedures, which improved network administration and projectmanagement, thereby enhancing performance, integrity, and connectivity in support of key business areas

Managed all aspects of network administration for 500+ desktop PCs, laptops, and PDAs across a multi-platformenvironment.Key Technical Responsibility:Executed establishment and use of Palm OS, Microsoft versions 3.11, 9.x, CE, NT and 2000 (Professional, Server,Advanced Server and Terminal Server). The integration of Linux and Unix are currently in progress.Key Daily Operations:Planned and coordinated projects; conducted functional testing and tracked ongoing issues. Troubleshot and resolvedtechnical expertise to boost network performance; reviewed software/hardware purchases. Monitored WAN/LAN networkconnectivity and performance; oversaw daily maintenance for 5,000+ end-users. Supervised 6 direct reports.Key Division of Responsibility:Email administration of traditional e-mail services (MS Exchange/SMTP/POP3/SLMail) and web-based systems.Responsible for WAN/LAN network connectivity across an enterprise environment that encompasses 6 locations utilizingToken Ring, CAT5, T1’s, OC3, ISDN Lines and Cisco routers and switches (including NAT and VLAN’s). Responsible forthe design and implementation of data models for future growth. Responsible for all software and hardware vendorrelations. Charged with the design and implementation of a data mining system to assist the administration with thecollection and the analysis of test scores and other relative data.Key Contributions:• Migrated TSS Columbia Student Management System to SASI XP ASP hosted service, allowing 15 nationalschool districts to go-live with the project• Assisted the Technology Coordinator in ensuring teachers integrate technology for classroom instruction• Developed classroom curriculum for teachers and staff for professional development