Tom Mcgoldrick

Tom Mcgoldrick Email and Phone Number

VP Research and Analytics at Deft Research @ Deft Research
Tom Mcgoldrick's Location
Greater Minneapolis-St. Paul Area, United States, United States
Tom Mcgoldrick's Contact Details
About Tom Mcgoldrick

My career has been focused on studying consumer attitudes and helping companies build market leading products and services. I have had the opportunity to work across a wide variety of industries. This wide-ranging experience has taken me around the world helping Cargill create a new brand for their 150th anniversary, designing customer experience systems for financial services companies, working with healthcare providers to better understand the needs of their patients, and leading the strategic insights function for UnitedHealthcare.

Tom Mcgoldrick's Current Company Details
Deft Research

Deft Research

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VP Research and Analytics at Deft Research
Tom Mcgoldrick Work Experience Details
  • Deft Research
    Vice President Of Research And Analytics
    Deft Research May 2024 - Present
    Minneapolis, Mn, Us
    Lead the teams responsible for creating industry defining syndicated studies and providing custom research services in the health and life insurance industries. We leverage Conjoint, MaxDiff and other modeling tools to help our clients develop customer-focused products and services.
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  • Qualtrics
    Xm Scientist
    Qualtrics Oct 2020 - Jun 2024
    Provo, Ut And Seattle, Wa, Us
    Provide CX leadership and expertise to Qualtrics customers across a wide range of maturity levels. Partner with business leaders to develop CX strategy and roadmaps aligned with their business objectives. Leverage AI and NLP tools to design and automate experience management improvement programs. Additionally, partner with clients to augment their ability to execute a CX program - this includes program assessment, methodology design, customer journey mapping, closed loop, culture activation, action planning, change management, program governance, business case development, and communication strategies.
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  • Cottagewood Research
    Market Research Consultant
    Cottagewood Research Mar 2020 - Oct 2020
    Market research consulting specializing in:- Experience Management - Customer Satisfaction- Brand - Win/Loss Studies- B2B Insights- Competitive Profiles- Agile Testing for Innovation
  • Unitedhealthcare
    Vice President Strategic Insights
    Unitedhealthcare Feb 2019 - Mar 2020
    Minnetonka, Mn, Us
    Lead the teams of market research professionals who provide guidance and insights into our three primary lines of business: Commercial, Medicare, Medicaid. Some of the research areas we focus on include: - Product Innovation - Market Intelligence - Customer Experience - NPS - Market Trends - Healthcare trends - B2B Insights - Broker Research
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  • Unitedhealth Group
    Strategic Insights Director
    Unitedhealth Group May 2016 - Feb 2019
    Us
    Led a team of highly experienced market research professionals responsible for:- Net Promoter System (NPS) best practices and data modeling- Global NPS research- Country and competitor profiles- Industry profiles- Brand and awareness research- New product development research
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  • Cargill
    Global Manager Brand And Customer Research
    Cargill Jul 2010 - May 2016
    Wayzata, Minnesota, Us
    Led Center of Excellence for Brand ResearchLed Research Effort to Rebrand CargillConducted Customer Engagement Research for Cargill Business Units
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  • Morpace International
    Vice President
    Morpace International Jun 2009 - Mar 2010
    Livonia, Michigan, Us
    Business DevelopmentAccount ManagementCreate Social Media Research ToolsProvide Market Research Consulting, Voice of hte Customer consulting and brand researchDevelop Syndicated Research for Earned Media Promotion
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  • Questar
    Vice President - Consulting And Business Development
    Questar Jan 2004 - Jun 2009
    Us
    Built and Managed Consultant, Analyst and Sales TeamConducted Customer Satisfaction Research, Customer Experience Consulting, Brand Research and Win/Loss Research
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  • Gantz Wiley Research
    Consultant
    Gantz Wiley Research 2002 - 2004
    Us
    Deliver Customer Satisfaction Research, Employee Engagement Research,Linkage Research, Customer Experience Consulting, Brand Research and Win/Loss Research
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  • Vertical Systems
    Account Executive
    Vertical Systems 2000 - 2002
    Eden Prairie, Mn, Us
    Lead Sales and MarketingCreate Data Collection ProductsBuild Sales Channel Relationships
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Tom Mcgoldrick Skills

Market Research Customer Insight Management Business Development Marketing Research Leadership Brand Management Strategic Planning Strategy Segmentation Consumer Behaviour Marketing Strategy Project Management Research Product Development Qualitative Research Analytics Competitive Analysis Quantitative Research B2b Organizational Development Sales Integrated Marketing Brand Development Market Analysis Focus Groups Customer Satisfaction Employee Engagement Consumer Behavior Customer Relations Competitive Intelligence Survey Design Consumer Insight Business To Business Customer Relationship Management Consumer Insights Spss Customer Loyalty Brand Equity Brand Awareness Advertising Research Brand Tracking Voice Of The Customer Brand Architecture Strategic Thinking Sales Process Positioning

Tom Mcgoldrick Education Details

  • Penn State University
    Penn State University
    Social Psychology
  • Regents College, London, England
    Regents College, London, England
  • Saint John'S University
    Saint John'S University
    Psychology

Frequently Asked Questions about Tom Mcgoldrick

What company does Tom Mcgoldrick work for?

Tom Mcgoldrick works for Deft Research

What is Tom Mcgoldrick's role at the current company?

Tom Mcgoldrick's current role is VP Research and Analytics at Deft Research.

What is Tom Mcgoldrick's email address?

Tom Mcgoldrick's email address is to****@****sys.com

What schools did Tom Mcgoldrick attend?

Tom Mcgoldrick attended Penn State University, Regents College, London, England, Saint John's University.

What are some of Tom Mcgoldrick's interests?

Tom Mcgoldrick has interest in Customer Engagement, Loyalty Research, Sailboat Racing, Children, Market Research, Linkage Research, Marketing Strategy, Motorcycles, Linkage Research Motorcycles, Nordic Ski Racing.

What skills is Tom Mcgoldrick known for?

Tom Mcgoldrick has skills like Market Research, Customer Insight, Management, Business Development, Marketing Research, Leadership, Brand Management, Strategic Planning, Strategy, Segmentation, Consumer Behaviour, Marketing Strategy.

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