// SHIMANO SOFTGOODS// PRO // BIKEFITTING// MILREMO- Managing a portfolio consisting of industry leading brands and innovative products and technologies. - Leading range selection across a variety of categories, including softgoods and hardgoods, to ensure products and services are tailored for domestic retailers and consumers. - Developing strategies and managing annual and biannual product launches across trade, consumer and internal platforms.- Carrying out market research and bench-marking to keep up to date with relevant technologies and micro and macro trends to help shape future product development on a global level. - Developing and implementing multi-category pricing strategies to maximise marketability and profitability while working within budgetary constraints and ensuring ROI. - Organising effective brand representation at events such as product launches, photo shoots and trade and consumer exhibitions. - Liaising with international suppliers, including EU and USA, on a daily basis to ensure relationships are maintained and strengthened and expectations are managed.

// PEARL iZUMi // SHIMANO SOFTGOODS // LAZER- Understanding and acting upon consumer needs, retail channel information, key account feedback and key success criteria for three brands.- Assisting in the project management of biannual seasonal product launches across all trade, public and internal platforms.- Supporting range selection and pricing specific to the UK market.- Undertaking extensive competitor research and bench-marking across all product categories. - Responsible for the accurate and timely population of range development tools and supporting the reporting process for the three brands. - Liaising with international suppliers on a daily basis and ensuring relationships are maintained and strengthened. - Working closely with internal marketing and e-commerce departments to ensure the brands are publicised effectively and that the product information is correct in trade and public catalogues and websites.- Ensuring the www.pearlizumi.co.uk B2C website is maintained and populated with the correct information, season after season, using Magento's eCommerce tools.

- Acting as the primary point of contact for a vast international and domestic customer base.- Maintaining sole responsibility for several public email inboxes. - Efficiently and effectively responding to complaints while paying particular attention to detail.- Utilising a professional approach in dealing with all parties involved in a complaint or query.- Constantly building product knowledge on an extensive and diverse range of brands.- Personally coordinating with international suppliers to ensure issues are resolved efficiently.

- Ensuring excellent customer satisfaction.- Working as part of a cohesive, dynamic team.- Maintaining friendly, helpful customer relations.- Utilisation of organisational and time keeping skills to ensure smooth operation of department.

- Communication with international customers.- Working as part of a multinational team.- Handling private and confidential information with professionalism and security.