Tom O'Donnell Email & Phone Number

Meridian, ID, US

Portland, Oregon Metropolitan Area

• I supervised all day-to-day back-office business and sales operations for this innovative company providing medical research and solutions based on DNA testing. Numerous responsibilities included: strategic operational.
• Structured order fulfillment processes and policies to support sales efforts and satisfy B2B and B2C expectations.
• Designed real time executive and employee dashboards to facilitate executive decision making and promote employee accountability.
• Efforts were instrumental in creating numerous financial business models, boosting profits and reducing ROI times.

Portland, Oregon Area

• In this position, I oversaw all day-to-day customer care operations and processes for a regional healthcare organization specializing in on-demand health clinic service methodology. I managed a 60-person staff based in.
• Procured and launched new workforce management tool, slashing agent nonproductive time and reducing FTE headcount by 8% YoY.
• Implemented and integrated numerous software platforms and technology upgrades to enhance operational efficiency and better manage a remote workforce while maintaining budget integrity.
• Automated reports to improve reporting functionality, yielding a process time reduction of 12 FTE hours.

Portland, Oregon Area

• At SawStop, I served in an executive role in oversight of global post-sales technical support and B2B/B2C service operations for a channel sales company providing technical solutions and state-of-the-art safety.
• Launched organizational restructuring in support of global expansion initiative throughout Asia, Europe and Australia.
• Identified qualified vendors and negotiated vendor contracts to build regional service repair network.

Portland, Oregon Area

• I managed post-sales support, B2B/B2C service and product delivery for this global technology hardware and software company. I engaged in personnel management, contract negotiation, vendor management, strategic.
• Played significant role in generating $150M+ in annual sales revenue.
• Built global database to predict hardware failures and facilitate planning for spare parts/repair activities, reducing service expenses by 28%.
• Employed strategic planning, process improvement methodology, and shrewd renegotiations to slash department expense burn rate from $1M/month to under $500K/month over six-month period.

Portland, Oregon Metropolitan Area

Senior Operations Director – Customer Relationship Center, Knowledge Universe, Inc., Portland, ORCustomer Service Director, Wellpartner Inc., Portland, ORDirector of Customer Services/Product Installation Operations, Daverci Solutions, Hillsboro, ORManager – Technical Center & Network Operations Center, New Edge Networks, Vancouver, WADirector of Service.

U.S Coast Guard 1980 – 1984, Achieved E5, 2nd Class Petty Officer, Honorable Discharge. Additional roles included Watch Leader and Search Party & Prize Crew Engineer, Recruit Company Leader, Recruit Company Commander Revamped inventory control system and rebuilt water distilling plantDirected 15 engineers in maintaining $20 million Power & Ship Support Plant

Master Of Science In Recreation Management, Recreation Management

Bachelor Of Science In Recreation Management, Recreation Management