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@sportsbet.com.au
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Tom O'Dowd is listed as Business Analyst at Sportsbet at Sportsbet, a company with 877 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at sportsbet.com.au and a matched LinkedIn profile for Tom O'Dowd.
Tom O'Dowd previously worked as Business Analyst (Agile) at Sportsbet and Project Delivery Analyst at Sportsbet. Tom O'Dowd holds Diploma Of Languages, Japanese, Distinction from Rmit University.
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Experienced Analyst with a demonstrated history of delivering accurate requirements, timely insights and practical advice on a range of customer focused projects. I have training and experience with Agile Projects, Stakeholder Relationship Management, Workshop facilitation, Dispute Resolution and Communicating with Influence.
Listed skills include Project Management, Game Design, Critical Thinking, Dispute Resolution, and 11 others.
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Melbourne, Australia
Key Responsibilities:- Analyse upcoming projects to determine scope, technical feasibility and provide delivery time estimates.- Identify and liaise with stakeholders to ensure delivered projects match expectations and to provide an avenue of communication within the project team. - Illicit and document both functional and non-functional business.
Melbourne, Australia
Key Responsibilities:- Conduct initial project activities including process mapping, end-user workshops and use-case discovery for use in initial business case recommendations, feasibility and scope.- Identify and manage stakeholder engagement within the project team and impacted business units.- Identify, analyse and document both functional and.
Melbourne, Australia
Key Responsibilities:- Autonomously create, manage and deliver user acceptance test cases.- Classify, triage and escalate defects identified in testing.- Assist with business analysis activities at the direction of the project manager and project analyst.- Assist in technical configuration and solution implementation at the direction of the technical lead.
Melbourne, Australia
Key Responsibilities:- Day to day management of the Sportsbet Customer Service team (up to 100 staff). - Effective resolution of formal complaints, customer disputes and tier 2 escalated issues.- Provide customer insights within project teams around the business as an SME.- Manage and deliver reporting on customer pain points and contact trends.
Melbourne, Australia
Key Responsibilities:- Effective resolution of customer disputes and escalated issues.- Provide training and coaching to new staff including formal induction training.- Support Customer Service Supervisors in managing staff (up to 75 per shift).- Ensure regulatory requirements are met by all Customer Service staff.
Melbourne, Australia
Impossible Worlds was a start up game design studio of 30 staff, which was in operation from January 2014 to January 2015.I was one of the founding partners and primarily worked as both operational manager and project manager for all studio projects.
Melbourne, Australia
Worked for Service Stream as part of the Vodafone Directory Assistance contract. Responsible for providing effective and efficient customer service via phone for approximately seven million Vodafone customers, by providing business and residential directory listings and well as an “Ask Any Question” service within a team of approximately 100 members. All.
Other employees you can reach at workatsportsbet.com.au. View company contacts for 877 employees →
Izuchukwu Uzoma
Colleague at Sportsbet
Lagos, Lagos State, Nigeria, Nigeria
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DG
Dixie Goodwin
Colleague at Sportsbet
Melbourne, Victoria, Australia, Australia
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HJ
Henriques Jorge
Colleague at Sportsbet
Maputo, Cidade De Maputo, Mozambique, Mozambique
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BW
Bianca Williams
Colleague at Sportsbet
Greater Darwin Area, Australia
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BL
Ben L.
Colleague at Sportsbet
Greater Melbourne Area, Australia
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TT
Tony Tran
Colleague at Sportsbet
Greater Melbourne Area, Australia
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RD
Robert Dipierdomenico
Colleague at Sportsbet
Melbourne, Victoria, Australia, Australia
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BS
Beto Sambo
Colleague at Sportsbet
Mozambique, Mozambique
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AM
Alex Mcarthur
Colleague at Sportsbet
Melbourne, Victoria, Australia, Australia
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KM
Krutarth M.
Colleague at Sportsbet
Greater Melbourne Area, Australia
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QANTM College specialises in creative media industries including game production. My Degree in Game Design has covered a broad range of.
A higher education level qualification focused on the transferable skills needed to effectively manage small to medium teams.
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Tom O'Dowd works for Sportsbet.
Tom O'Dowd is listed as Business Analyst at Sportsbet at Sportsbet.
AeroLeads has found 1 work email signal at @sportsbet.com.au for Tom O'Dowd at Sportsbet.
Tom O'Dowd is based in Greater Melbourne Area, Australia, Australia while working with Sportsbet.
Tom O'Dowd has worked for Sportsbet, Impossible Worlds, Service Stream, and Big W.
Tom O'Dowd's colleagues at Sportsbet include Izuchukwu Uzoma, Dixie Goodwin, Henriques Jorge, Bianca Williams, and Ben L..
You can use AeroLeads to view verified contact signals for Tom O'Dowd at Sportsbet, including work email, phone, and LinkedIn data when available.
Tom O'Dowd holds Diploma Of Languages, Japanese, Distinction from Rmit University.
Tom O'Dowd is listed with skills including Project Management, Game Design, Critical Thinking, Dispute Resolution, Analytical Reasoning, Communication Skills, Project Planning, and Creative Writing.
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