Thomas Nugent Email and Phone Number

• Lead employee acquisition, training, and recruitment efforts for a staff of 15+ tour guides. • Oversee marketing initiatives, including paid digital advertising, community outreach, and sponsorship opportunities. • Ensure customer satisfaction, engaging with up to 125 customers daily. • Manage the company’s online presence, from social media to business review websites. • Develop and maintain employee schedules and time-off requests. • Manage promotional item inventory and oversee onsite sales tactics. • Maintain budget control for marketing efforts and oversee daily income of tours and merchandise. • Survey course equipment on a daily basis to ensure customer and employee safety.• Maintain appropriate insurance and permitting requirements. • Lead ongoing training sessions to maximize employees’ public speaking skills and knowledge of zipline safety and relevant ecological information.

• Engaged with dozens of business owners daily to discuss social marketing opportunities and drive new business, always maintaining a professional and consultative approach. • Led virtual demonstrations of website/social media tactics for prospective clients across the nation. • Focused on exceeding sales quotas, achieving thousands in new client acquisition in a six-month period. • Logged descriptive notes in Salesforce to be an effective bridge between new clients and their account management team.

• Exceeded expectations of guests as a lead tour guide• Engaged guests with honed public speaking skills, leading conversation in Zipline safety, as well as relevant ecological and educational information• Recruited and trained staffers, closely monitoring progress • Surveyed zipline equipment daily to ensure safety • Constructed and installed zipline equipment • Balanced tasks from multiple supervisors