Thomas Johns Email & Phone Number

Langley Moor, England, United Kingdom

In my current role as an Application support analyst, my core function is to learn and support the business with their technical queries with the CEF internal software (IMS), completing the tickets in an timely manner. Some of my other duties have included managing applications running on servers, constructing/logging technical procedures where not present, ensuring daily/monthly tasks are complete in order to ensure business runs smoothly and to run SQL scripts to create reports for the needs of the business upon request.

Barnard Castle, England, United Kingdom

Duties included - ● Answering Support calls from customers for barcode scanners and printers, as well as software systems both in house and 3rd party.● Logging support calls. ● Receiving parcels, logging serial numbers of devices into the system.● Working with Manufacturers to log returns, boxing up equipment and ship them out.● Supporting and learning about the latest printing devices.● Quoting equipment repairs and processing these through until the customer has their equipment returned.● General PC support for the office, server support and troubleshooting.● Customer online demonstrations and support of GSM systems.● Testing of GSM software. ● Installation and/or configuration of software and hardware both in house system and 3rd party.

Durham, United Kingdom

• My experience as a referee developed my communication skills, managing people with a range of temperaments and complaints whilst keeping a calm composure in pressured situations.• Most importantly, being a referee taught me to have confidence in my decision making; it was vital for me to uphold my decisions, rejecting doubt.

Bsc (Hons) Information Technology, Information Technology, 2-2 (57% Overall)

Graduated with a 2-2 degree. Over the course of my degree I worked with real world clients in order to provide solutions for their.

A And As Levels

ICT A Level E BTEC Science Level 3 B Travel and Tourism As Level D

Gsce

6 A-Cs including Maths, Science and ICT