Thomas Johnson Email & Phone Number

As the Director of IT Innovation and Strategy at Seminole Hard Rock Support Services, I spearhead the development of groundbreaking IT solutions that directly empower Seminole Hard Rock's ambitious vision and goals within the competitive sports and entertainment industry. Through strategic partnerships with diverse stakeholders across the organization, I have a proven track record of:Identifying and capitalizing on critical opportunities: Led a cross-functional team to analyze guest feedback data, uncovering hidden trends that informed the development of a mobile app, resulting in a 25% increase in customer engagement and a 10% boost in repeat bookings.Solving complex challenges:Before joining Seminole Hard Rock, I honed my skills as a Senior Manager of Strategic Initiatives at MGM Resorts. Leveraging my expertise in hospitality, I:Increased food and beverage revenue by 15% through menu optimization and targeted marketing campaigns.Optimized event planning processes, reducing operational costs by 8% and increasing guest satisfaction by 12%.Successfully managed complex projects, including the expansion of a major casino property, on time and within budget.My academic background complements my professional experience. I hold a Bachelor's Degree in Business Administration, Management and Operations from Bowie State University, and I continuously invest in my professional development through certifications in leadership development, resilience, and leadership philosophy from LinkedIn.I am passionate about technology's potential to transform businesses and drive growth. My unwavering commitment is to create and implement IT strategies that seamlessly align with Seminole Hard Rock's unique culture, values, and objectives, propelling the company towards continued success in the dynamic sports and entertainment landscape.

Listed skills include Customer Service, Leadership, Time Management, Customer Satisfaction, and 46 others.

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  Bowie State University

  Management And Operations