Thomas Joseph Email & Phone Number

Kochi, Kerala, India

ISO Compliance: Develop, implement, and ensure compliance with ISO 9001 (QMS) and ISO 27001 (ISMS) standards for the Tech Support Department.Gap Analysis: Conduct process analysis to understand any gap in the workflow and do process design for new and improved processes that align with business requirements.Training Management: Identify the training requirements and develop training plans.Assist CISO: Assist in QMS and ISMS planning, implementation, process documentation, risk management, business continuity and improvement at an organizational level.Risk Management: Participate in Risk Assessment and Risk Treatment for maintaining Quality and Information Security management Systems.Internal Audit: Plan and perform internal audits to ensure compliance to established ISO requirements.External Audit: Represent the department for external audit and assist CISO.RCA, CA & PA: Conduct root cause analysis and carry out corrective action to close any non-conformity reported during audits or as a part of incident management.Management Review: Report the effectiveness of the QMS/ISMS system to the top management as a part of the management review.Track KPIs: like ticket resolution statistics, error rate, training statistics, CSR, etc., and measure the impact of process enhancements.Process Enhancement: Coordinate and create a plan for continual improvement to enhance operational efficiency.Major Implementations: Implemented Learning Management System (LMS), Knowledgebase portal and new Ticketing system within the department.

Ernakulam, Kerala, India

Training Lead: Led Linux and Web hosting training programs, covering installation, configuration, administration, and security.Curriculum Development: Developed and customized training programs to align with the current industry requirements.Workshop Facilitation: Provided hands-on training based on practical scenarios related to web hosting and server management.Training Evaluation: Carried out assessments, evaluated trainee progress, and documented training sessions and materials.Major Implementation: Developed and implemented training programs for cloud hosting environments (AWS).

Bengaluru, Karnataka, India

Content Strategy: Developed and executed a comprehensive content strategy that aligned with the company's objectives and brand image.Content Management: Regularly updated and maintained the website to ensure its functionality, accuracy, and performance.User Experience: Coordinated with the development team to enhance the user interface and user experience and ensure the expectations of the organization were met.SEO Optimization: Managed the integration of social media content and campaigns with the website, driving traffic from social platforms to the website and increasing brand visibility.Analytics and Reporting: Conducted regular performance evaluations of web content, making data-driven adjustments to content strategies for continuous improvement.Quality Control: Ensured that all web content adhered to industry standards and compliance requirements.

Thrissur, Kerala, India

Ticket Support: Provided technical support to end-users with their shared and dedicated web hosting environments.Server Management: Assisted in the setup and maintenance of servers in the hosting environment to ensure optimal performance and reliability.Hosting Service Management: Managed hosting services like shared hosting management, DNS management, domain migration, database management and CMS management.System Monitoring: Monitored system performance, generate reports, and respond to alerts to ensure uninterrupted system operation.performance and reliability.Managed hosting services like shared hosting management, DNS management, domain migration, database management and CMS management.Monitored system performance, generate reports, and respond to alerts to ensure uninterrupted system operation.

Kochi, Kerala, India