Thomas Joseph Email & Phone Number

Hamilton, Ontario, Canada

• Overseeing operations for five franchised company-owned New YorkFries restaurants spanning the Hamilton, Brantford, and Niagararegions.Key Achievements:
• Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
• Reduced expenses by 30% and increased profits by 15% all through optimizing resource allocation across units.
• Ensured consistent implementation of company policies and procedures… Show more Overseeing operations for five franchised company-owned New YorkFries restaurants spanning the Hamilton, Brantford, and Niagararegions.Key.
• Ensured consistent implementation of company policies and procedures through regular communication with all supervisors.
• Implemented safety protocols to ensure secure workplace environment for employees and customers alike.

Ontario, Canada

• In charge of managing 11 franchised Gino’s Pizza locations and 4 franchised Wing Machine locations throughout the Greater Toronto Area (GTA).Key Achievements:
• Developed and executed comprehensive training programs for franchisee store managers, resulting in improved employee performance and customer satisfaction.
• Streamlined operations by establishing efficient processes and communication channels between franchisees, leading to reduced costs and increased… Show more In charge of managing 11 franchised Gino’s Pizza locations.
• Streamlined operations by establishing efficient processes and communication channels between franchisees, leading to reduced costs and increased productivity.
• Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
• Introduced and implemented inventory control to franchisees as a measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.

Ontario, Canada

• In charge of overseeing operations at the Burger King flagship restaurant situated in Mississauga, Ontario, Canada, owned by the company.Key Achievements:
• Enhanced customer satisfaction through consistent delivery of high-quality food and service.
• Developed and maintained strong team of motivated staff by providing ongoing training and development opportunities.
• Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours. Was able… Show more In charge of overseeing operations at the Burger King flagship restaurant situated in.
• Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours. Was able to reduce labor by 15%
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.

Ontario, Canada

• In charge of overseeing operations for 8 franchised Pizza Pizza locations in Mississauga, Ontario, and 2 in Thunder Bay, Ontario.Key achievements:
• Improved franchisee team performance by providing regular coaching, training, and mentoring.
• Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
• Collaborated closely with other district managers to share best practices, learnings, and drive overall success of… Show more In charge of overseeing operations for 8 franchised Pizza Pizza locations in Mississauga.
• Collaborated closely with other district managers to share best practices, learnings, and drive overall success of organization.
• Delivered timely reports on sales activities to senior leadership for informed decision-making processes.

Auckland, New Zealand

• In charge of managing seven franchised company-owned Wendy's Restaurants in Auckland, New Zealand.Key Achievements:
• Enhanced employee satisfaction through development of comprehensive training programs and performance evaluations.
• Boosted sales performance by 25% by identifying growth opportunities and implementing targeted marketing strategies.
• Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for… Show more In charge of managing seven franchised company-owned Wendy's Restaurants in.
• Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
• Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.

Auckland, New Zealand

• In charge of high-volume franchised company owned restaurant in Auckland, New Zealand.Key Achievements:
• Developed and maintained strong team of motivated staff by providing ongoing training and development opportunities.
• Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours. Was able to reduce labor percentage from 25% to 22%.
• Oversaw facility maintenance, ensuring clean, safe, and inviting atmosphere for… Show more In charge of high-volume franchised company owned restaurant in Auckland, New Zealand.Key Achievements:
• Oversaw facility maintenance, ensuring clean, safe, and inviting atmosphere for patrons.
• Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.

Kuala Lumpur, Malaysia

• Collaborated with the Operations Manager in the oversight of eight franchised company-owned restaurants.Key Achievements:
• Enhanced customer satisfaction by effectively managing and resolving operational issues in timely manner.
• Reduced operational costs through identification of inefficiencies and implementation of cost-saving measures.
• Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
• Implemented… Show more Collaborated with the Operations Manager in the oversight of eight franchised company-owned restaurants.Key Achievements:
• Implemented strategic initiatives that resulted in significant improvements in operational performance.

Nashville, United States

• Duties involved selling books door to door and managing a student team of five people. Key Achievements:
• Recognized as a member of the President’s club for achieving highest weekly sales
• Was promoted to manager within six months of starting the internship
• Recognized for good record keeping.

Bachelor Of Business Administration - Bba, Finance/Management

Freshman, Accounting And Business/Management