Thomas Joseph Email & Phone Number

Hamilton, Ontario, Canada

Overseeing operations for five franchised company-owned New YorkFries restaurants spanning the Hamilton, Brantford, and Niagararegions.Key Achievements:• Enhanced employee productivity through continuous training, goal setting, and performance evaluations.• Reduced expenses by 30% and increased profits by 15% all through optimizing resource allocation across units.• Ensured consistent implementation of company policies and procedures… Show more Overseeing operations for five franchised company-owned New YorkFries restaurants spanning the Hamilton, Brantford, and Niagararegions.Key Achievements:• Enhanced employee productivity through continuous training, goal setting, and performance evaluations.• Reduced expenses by 30% and increased profits by 15% all through optimizing resource allocation across units.• Ensured consistent implementation of company policies and procedures through regular communication with all supervisors.• Implemented safety protocols to ensure secure workplace environment for employees and customers alike.• Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.• Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks. Show less

Ontario, Canada

In charge of managing 11 franchised Gino’s Pizza locations and 4 franchised Wing Machine locations throughout the Greater Toronto Area (GTA).Key Achievements:• Developed and executed comprehensive training programs for franchisee store managers, resulting in improved employee performance and customer satisfaction.• Streamlined operations by establishing efficient processes and communication channels between franchisees, leading to reduced costs and increased… Show more In charge of managing 11 franchised Gino’s Pizza locations and 4 franchised Wing Machine locations throughout the Greater Toronto Area (GTA).Key Achievements:• Developed and executed comprehensive training programs for franchisee store managers, resulting in improved employee performance and customer satisfaction.• Streamlined operations by establishing efficient processes and communication channels between franchisees, leading to reduced costs and increased productivity.• Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.• Introduced and implemented inventory control to franchisees as a measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.• Evaluated franchise location performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.• Ensured compliance with company policies and procedures as well as federal/provincial regulations by conducting regular audits of operational practices at each location within district Show less

Ontario, Canada

In charge of overseeing operations at the Burger King flagship restaurant situated in Mississauga, Ontario, Canada, owned by the company.Key Achievements:• Enhanced customer satisfaction through consistent delivery of high-quality food and service.• Developed and maintained strong team of motivated staff by providing ongoing training and development opportunities.• Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours. Was able… Show more In charge of overseeing operations at the Burger King flagship restaurant situated in Mississauga, Ontario, Canada, owned by the company.Key Achievements:• Enhanced customer satisfaction through consistent delivery of high-quality food and service.• Developed and maintained strong team of motivated staff by providing ongoing training and development opportunities.• Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours. Was able to reduce labor by 15%• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.• Ensured compliance with all health department regulations as well as company policies and procedures.• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions. Show less

Ontario, Canada

In charge of overseeing operations for 8 franchised Pizza Pizza locations in Mississauga, Ontario, and 2 in Thunder Bay, Ontario.Key achievements:• Improved franchisee team performance by providing regular coaching, training, and mentoring.• Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.• Collaborated closely with other district managers to share best practices, learnings, and drive overall success of… Show more In charge of overseeing operations for 8 franchised Pizza Pizza locations in Mississauga, Ontario, and 2 in Thunder Bay, Ontario.Key achievements:• Improved franchisee team performance by providing regular coaching, training, and mentoring.• Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.• Collaborated closely with other district managers to share best practices, learnings, and drive overall success of organization.• Delivered timely reports on sales activities to senior leadership for informed decision-making processes.• Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement. Show less

Auckland, New Zealand

In charge of managing seven franchised company-owned Wendy's Restaurants in Auckland, New Zealand.Key Achievements:• Enhanced employee satisfaction through development of comprehensive training programs and performance evaluations.• Boosted sales performance by 25% by identifying growth opportunities and implementing targeted marketing strategies.• Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for… Show more In charge of managing seven franchised company-owned Wendy's Restaurants in Auckland, New Zealand.Key Achievements:• Enhanced employee satisfaction through development of comprehensive training programs and performance evaluations.• Boosted sales performance by 25% by identifying growth opportunities and implementing targeted marketing strategies.• Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.• Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.• Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Show less

Auckland, New Zealand

In charge of high-volume franchised company owned restaurant in Auckland, New Zealand.Key Achievements:• Developed and maintained strong team of motivated staff by providing ongoing training and development opportunities.• Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours. Was able to reduce labor percentage from 25% to 22%.• Oversaw facility maintenance, ensuring clean, safe, and inviting atmosphere for… Show more In charge of high-volume franchised company owned restaurant in Auckland, New Zealand.Key Achievements:• Developed and maintained strong team of motivated staff by providing ongoing training and development opportunities.• Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours. Was able to reduce labor percentage from 25% to 22%.• Oversaw facility maintenance, ensuring clean, safe, and inviting atmosphere for patrons.• Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.• Maintained safe working and guest environment to reduce risk of injury and accidents.• Monitored inventory of supplies and purchased orders to maintain adequate stock levels. Show less

Kuala Lumpur, Malaysia

Collaborated with the Operations Manager in the oversight of eight franchised company-owned restaurants.Key Achievements:• Enhanced customer satisfaction by effectively managing and resolving operational issues in timely manner.• Reduced operational costs through identification of inefficiencies and implementation of cost-saving measures.• Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.• Implemented… Show more Collaborated with the Operations Manager in the oversight of eight franchised company-owned restaurants.Key Achievements:• Enhanced customer satisfaction by effectively managing and resolving operational issues in timely manner.• Reduced operational costs through identification of inefficiencies and implementation of cost-saving measures.• Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.• Implemented strategic initiatives that resulted in significant improvements in operational performance.• Improved employee retention rates by creating positive work environment and offering professional development opportunities for staff members.• Ensured compliance with industry regulations through diligent oversight of all aspects of operations management. Show less

Nashville, United States

Duties involved selling books door to door and managing a student team of five people. Key Achievements:• Recognized as a member of the President’s club for achieving highest weekly sales• Was promoted to manager within six months of starting the internship• Recognized for good record keeping.

Bachelor Of Business Administration - Bba, Finance/Management

Freshman, Accounting And Business/Management