Thomas Potratz Email & Phone Number

Milwaukee, Wisconsin, United States

New Berlin, Wisconsin, United States

Obtain orders through email, telephone calls, and in person. Verify and enter items, transfer orders to purchasing team (or purchase directly if needed), explain any backorders and provides solutions to guarantee delivery dateCollaborate with and gather information from other departments and vendors in order to obtain information that will improve the customer experienceAnalyze incoming order volume and proactively address potential order flow issues with provided solutions to optimize customer experienceCoordinate with Production, Fulfillment, and other departments for the timely production and delivery/shipment of ordersIdentify new sales opportunities by working with buyers and vendors to provide product info, quotes, tech support, samples, and data-sheetsWork with customers on developing custom websites in a way that will be most effective for them but will still drive sales. Collaborate with art department for any new art or needed graphics.Proactively focus on my own product knowledge and skills advancement through available internal and external training/learning opportunities

Brookfield, Wisconsin, United States

Hire, train, develop, and mentor a high performing team of employeesCreate an inspiring environment with open communication, high energy, and respectful culture. Maximize productivity with effective scheduling and planning Focus on delivering top of the line customer service by sharing my passion for the industry and becoming a product expert, sharing this knowledge with the team Develop business strategies to raise our customer satisfaction, expand store traffic and optimize profitabilityMaintain outstanding store condition and visual merchandising standards. Take care of any issues immediately (lights out, leaks, technical issues, etc.)Conduct regular audits to ensure inventory is correct and the store is presentable Maintain and replenish inventory, staying in communication with the purchasing team regarding store specific needs

Butler, Wi

• Received product orders or custom orders and completed the necessary tasks, sometimes with other departments, to finish orders by their deadline• Performed error-free math and measurements when operating machines and equipment to bend, cut, or drill order parts before sending them to another department or shipment• Demonstrated customer-first mentality and problem solving, began delivering and setting up products as well as received Fork Lift certification to take on more responsibilities in the warehouse

Brookfield, Wi

• Monitored and optimized social media analytics for 50+ accounts and made adjustments accordingly as well as created digital content for account's social sites (Facebook, Twitter, YouTube) and websites• Researched and analyzed content for social media sites including paid ad promotions/campaigns to grow the company’s value to the customers• Frequently worked with management for lead generation, content development, digital media development, and keeping customer satisfaction high

Ponte Vedra, Fl

• Raked sand bunkers in a strict detail-oriented fashion and quickly gained the trust to begin mowing greens in a similar strict detail-oriented fashion and train new employees on both equipment• With gained trust and problem solving ability, served as a leader during group work and communicated directly with Agronomy Director on tasks as well as solutions to any problems• Provided customer service to any members or guests to ensure the club’s high quality

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Baseball

Education record

Activities and Societies: Football, Baseball, Student Government, Chess Club (co-founder), Physics Club