Thomas Rand Email & Phone Number

Plymouth, Massachusetts, United States

• Currency management for branches, customers and remote ATMs – meeting cash ordering deadlines and completing online transaction entry as needed.
• Accurate and efficient processing of entries for the daily cash vault proof and monthly reconcilement.
• Timely processing of adjusting entries for currency and coin to GL accounts and customer accounts.
• Monitor the receipt of monthly reports for Branch Operations to verify completion and accuracy.
• Provide prompt support to branches by fielding calls, conducting research and responding to emails in the areas of branch procedures, transaction research, troubleshooting branch technology, fraudulent item review, and.
• Coordinate teller error research efforts. Manage incoming error emails, directing branches on initial research steps to be taken, and working with the Item Processing to verify branch out of balance conditions, review.

Plymouth, Massachusetts, United States

Sandwich, Massachusetts

• Accountable for achieving an overall Legendary Customer experience in the Store
• Ensures team members fully complete required Training prior to servicing Customers
• Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and.
• Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers’ needs
• Partners with Store Leadership to achieve both Store and individual performance metrics
• Responsible for making sound decisions and timely problem resolution

Pocasset, Massachusetts

Hyannis, Massachusetts

• Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
• Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
• Makes quality referrals to appropriate partners
• Responsible for meeting individual performance metrics
• Responsible for making sound decisions and timely problem resolution
• Proactively reaches out to Customers to deepen relationships through needs-based conversations

Pocasset, Massachusetts

• Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of.
• Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership
• Leads a team in completing day-to-day processes/transactions/activities, involving multiple steps and systems
• Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk
• Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveries
• Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling.

Osterville, Massachusetts

Hyannis, Massachusetts

• Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
• Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
• Makes quality referrals to appropriate partners
• Responsible for meeting individual performance metrics
• Responsible for making sound decisions and timely problem resolution
• Trains and acts as a mentor to new Tellers