• Provide technical support for over 2000 Panda Express locations for their software and hardware issues.• Troubleshoot computer hardware, Point of Sale (POS) systems, network connectivity, and online ordering processes.• Collaborate with cross-functional teams to implement solutions, enhancing system performance and smooth operations.• Utilize ServiceNow platform to manage and streamline technical support workflows, including incident management, problem resolution, and change requests, resulting in improved efficiency and accountability in ticket resolution processes.• Analyze data within CrunchTime to identify trends and opportunities for streamlined operational improvements, leading to significant cost savings, enhanced accuracy in inventory management, and more precise reporting.

• Utilized React and TypeScript to successfully implement the feedback UI and functionality for the R2D2 product, resulting in a 20% boost to user engagement through feedback submissions and a 10% reduction in support ticket response times.• Contributed to the R2D2 referral system construction, building out a user-friendly UI and connecting user-based endpoints for necessary data which brought upon an increase of user acquisition and user retention rate.• Incorporated Snowflake for large-scale customer data warehousing, streamlining data-processing, leveraging data transformation capabilities to update KPIs for churn rate analysis, and enhancing data accuracy & reporting efficiency.• Created comprehensive documentation for Involve.ai's data integration process, enabling efficient onboarding of 5 new engineers, reducing their ramp-up time by an average of 33% and ensuring seamless integration with our systems.• Worked in an Agile Scrum environment with a team of engineers to plan sprints, lead daily stand-ups, and delegate tasks.

• Created a GraphQL error-handling library using query-parsing strategies, providing a solution for debugging errors while streamlining development and maintainability, including reference to the GraphQL spec sheet for standardization.• Integrated TypeScript into the codebase to leverage type-safety and static type-checking, enabling reliable and predictable development at scale, while improving code quality, readability, and development experience.• Utilized GraphQL’s strongly-typed query language system to reduce cases of over-fetching and under-fetching data.• Leveraged Deno to optimize memory and used its permission-based security for a quicker and safer development process and implemented its HTTP server using the Oak framework to handle the routing and functionality for queries to the API.• Integrated a PostgreSQL database for its ACID compliance, allowing concurrent client connections and GraphQL API calls for error discoverability and library testing.• Product developed under tech accelerator OS Labs (opensourcelabs.io).

• Integrated the DALL-E API into the application’s backend through RESTful API calls to generate custom AI images based on user prompts, providing a unique and engaging experience that conforms to the latest trends in AI-driven image generation.• Developed with React with reusable stateful and presentational components, optimizing render performance through state management techniques and improving code maintainability.• Incorporated MongoDB to store and retrieve data, leveraging its flexible document schema, the ability to easily scale with potential future growth, and its efficient handling of unstructured data.

• Developed with React to create a single-page application with reusable stateful and presentational components that conform to the Flux architecture, optimizing render performance through state management techniques and improving code maintainability. • Implemented Material-UI’s comprehensive suite of UI tools in order to improve the UX, fix inconsistencies across browsers and mobile devices by utilizing modular components, providing developers with an entire design ecosystem and faster render times.• Configured Webpack for maintainability and scalability, improving development workflow through hot module reloading for faster load time, decreasing bundle size through minification and uglification, and incorporating ES6+ transpilation for developer packages.

• Leveraged React Router to boost client-side transitions and produce a seamless experience while minimizing unnecessary requests to the server.• Established a Node.js server with Express to integrate its middleware paradigm on the server-side, modularizing requests while streamlining data flow and providing users with efficient responses to HTTP requests to multiple endpoints.• Utilized React with reusable UI components, enforcing a unidirectional flow of state for faster performance and scalability.