Thomas James Smith Ii Email & Phone Number

Marine City, Mi, Us

Plymouth, Michigan, United States

Robert Bosch LLC, Chief Customer Engineer for Wiper Systems responsible for Ford, Stellantis, Dimler, BMW, Rivian and Lordstown Motors.

Warren, Michigan, United States

Orion, Michigan

Field Service Manager responsible for Robert Bosch Battery Systems "Flying Doctors" providing world class field support for Fiat, Porsche and prototype customers in North America. BBSN Sample Shop Manager responsible for POC (proof of concept), A Sample and B Sample production in North America.

Program Development/System Engineering Specialist• Supervise two Global High Voltage Service Technicians for OEM and non-OEM hybrid and electric vehicle energy storage system programs.• Managed Program Launch Support activities for GM, BMW, and Daimler manufacturing facilities in the United States, Mexico, Germany, and China.• Participated in on-site identification, documentation, resolution of critical design and manufacturing quality issues, using 5-phase analysis/reporting tools, and successfully facilitated closure of critical field issues prior to required PPAP deadlines.• Managed prototype high voltage battery systems build, test, and delivery activities, successfully maintained delivery metrics (100% on-time delivery).• Assisted Program Management with administration of all design (DV) and process (PV) validation test activities.• Assigned to a cross-functional APQP support team, and played a significant role in the development, evaluation, and release of DFMEAs, PFMEAs, Control Plans, Work Instructions, and the PPAP of design and manufacturing processes.• Collaborated with OEM service engineers to develop and implement OEM service strategies and associated trouble-shooting tools and service procedures.• Designed, validated, implemented high voltage battery systems returnable and expendable shipping packaging/dunnage and associated shipping procedures.•

Orion, Mi, Usa

 Special expertise in rapid and effective resolution of customer / field issues. Authored and released service bulletins and campaign procedures. Developed, improved, supervised, and documented service procedure time studies. Initiated development of new and improved service repair processes and procedures which increase/maximized service technician productivity and profitability. Designed, tested, and implemented special/custom tools which lead to significant improvements in operational efficiency and reliability. Optimized design, kitting/inventory, and handling/disposition of service parts in an effort to streamline the flow of inventory and to reduce inventory/potential scrap costs. Develop and implement parts ordering/logistics strategies to maximize effectiveness and profitability. Provide technical advice and resource to Brand Quality Group and Design Community

 Managed twelve service technicians Dispatcher/Service Advisor Submitted warranty claims utilizing Reynolds & Reynolds system Light line technician

Associates, Automotive Technology

Activities and Societies: Society Automotive Engineering (SAE) Automotive Service Excellence (ASE)General Motors Automotive Service.

General Education

General Education

High Shchool Diploma, High School/Secondary Diplomas And Certificates

Graduate