Thomas Vu Email & Phone Number

Boston, MA, US

San Francisco, US

❖ Developed custom solutions to consistently convert multi-million dollar leads and met sales targets.❖ Optimized AI support system performance by implementing a comprehensive feedback loop, resulting in an improvement in response accuracy and a reduction in user escalations.❖ Spearheaded product documentation project that improved AI response ratings by.

Los Angeles, CA, US

❖ Collaborated with a team of engineers to build full-stack web applications using Git version control.❖ Implemented agile methodologies like Scrum and Kanban boards for project management.

❖ Developed and tested responsive full stack web applications using technology stacks like MERN.❖ Spearheaded a project to refactor legacy code using test-driven development principles, resulting in 90% test coverage and improved maintainability.

Boston, MA, US

❖ Managed intellectual property project data across four practice groups and several databases.❖ Generated monthly revenue reports and shared key findings with the company's executive suite. ❖ Created macros with Visual Basic for Applications to automate repetitive tasks in Microsoft Excel.

Boston, MA, US

❖ Supported legal staff in administrative, hardware, and software (Microsoft Office) issues.❖ Created an Excel spreadsheet outlining legacy preexisting medical conditions laws per jurisdiction. ❖ Helped maintain a shipping database of legal documents being transported to Iron Mountain.

Amherst, Massachusetts, US

❖ Resolved hardware issues for students and faculty related to library computers and printers.❖ Collaborated with other technical staff to resolve software issues related to university web apps.❖ Troubleshot technical issues in a fast-paced environment at the world's 3rd tallest library.

Sydney, NSW, AU

❖ Compiled and analyzed data surrounding corporate governance and conflicts of interest of local NFPs.❖ Made recommendations for the NSW Royal Agricultural Society on structuring its Board of Directors.❖ Created spreadsheets that organized all the registered trademarks held by different clients.

Roxbury, MA, US

❖ Crafted aesthetically-pleasing marketing materials using Adobe Photoshop and Adobe Illustrator.❖ Identified bottlenecks for the Chief of Staff to help optimize the organization's intake process.

New York, NY, US

❖ Supported the intellectual property division with patent filing, docketing, and Excel data entry.❖ Volunteered with the Brown Rudnick Center for the Public Interest in their pro bono work.

Boston, Massachusetts, US

❖ Supported the intellectual property team with daily patent filing and docket distribution.❖ Provided floating support to other divisions, performing data entry and helping find files.

Dorchester, MA, US

❖ Enriched student minds in contemporary subjects like poetry and financial literacy.❖ Managed a group of 25+ middle school students in outdoors extracurricular activities.

Bachelor’S Degree, Political Science

High School Diploma