Thomas Clancy Email & Phone Number

Chicago, Il, Us

Independent Consultant working through various consulting companies.NORTHERN TRUST, Chicago, IL – Business Consulting• Developed Northern Trust’s Vulnerability Management (VM) Operating Model (VMOM) and Maturity Model (VMMM) to match their threat and risk tolerance.• Defined VM organizational structure, governance models, roles & responsibilities, and performance metrics / controls to execute the VMOM and achieve the VM strategic objectives.• Developed Northern Trust’s Vulnerability Management Future State Vision, Maturity Model Targets, and the Roadmap to achieve their desired VM goals.BCBSA, Chicago, IL (consultant) – Business Architect• Worked with BCBSA Executives and Program Leads to define their BlueCard Modernization future state model and their transformation roadmap.• Aligned BCBSA Executives and Program Leads on a common operating model and strategic vision to allow attainment of strategic goals and objectives.BAXTER, Deerfield, IL (consultant) – Transformation Architect• Managed Baxter’s Business Transformation Office (BTO) high-impact, high-urgency global transformation initiatives.• Responsible for working with business leaders to develop the transformative solution to resolve the transformation initiative within 90 days of initiation.• Worked with Baxter’s Executive Leadership to gain support and approval of project scope, solution design, “quick hits” implementation, solution implementation plans, and long-term continuous improvement roadmaps.BCBS - SC, Columbia, SC – Business Consulting• Managed Go-Live Planning for their Pharmacy Benefit Management (PBM) systems, transitioning from Caremark to Optum. • Drove alignment and decision making with senior business and IT stakeholders to facilitate optimal transition timelines and outcomes.• Successfully transitioned 2+ M members over to the new PBM system on 1/1/2020.

Naperville, Il, Us

Commercial P&C Insurance Software Company providing Policy Admin, Billing, and Underwriting software. Defined and built Instec’s new Engagement Management organization. Responsible for all Client Engagements including: defining project scope, selling new & additional services, implementation, and project governance. • Defined and Implemented Instec’s new strategic Engagement Management organization and redesigned key client-facing operations to improve client deliver success and drive increased revenues. Resulted in a $3+M (30%) revenue increase.• Responsible for all Client Engagements including: defining project scope, selling new & additional services, implementation, and project governance.• Redesigned business operations (technology, processes, & people) across Instec, increasing Client Cloud (Azure) project capacity for 9 to 20+, resulting in a 50% increase in project revenue, without increasing staff.• Defined overall governance structure and controls to increase project capacity while reducing projects that deviated from planned scope, budget, or timeline resulting in a 35%+ increase to the bottom-line.• Managed stakeholder expectations and engagement satisfaction resulting in a 50+% (3.5+M) increase in follow-up revenue.

Cape Coral, Fl, Us

Private Natural Health Company providing wellness website and selling natural health products, with 1M+ subscribers.Managed the business operations transformation to align with their new eCommerce platform. Focused on developing business strategy, aligning IT systems to business processes, assessing IT & business capabilities, managing IT implementations, streamlining operations, developing business requirements, and developing employees.• Managed the transformation of Mercola.com’s business operations and technology platform over to their new eCommerce platform resulting in an increase annual sale by $10+M.• Re-engineered corporate processes to decreased out-of-stock items 75% and cut product launch time 25% by re-engineering processes, streamlining business operations, and implementing new systems.• Managed Customer Service department to improve productivity, reduce wait / response times, reduce call volume, and increase customer satisfaction scores from 52% to 89% by implementation of best practices / benchmark standards, performance metrics, governance controls, and process improvements. • Managed and aligned Mercola’s offshore technology development team to the new eCommerce operating model and business operations.

Independent Consultant working through various consulting companies.MERCOLA.COM, Hoffman Estates, IL – Program Management• Coordinated definition of strategic vision with Mercola.com’s Senior Executives, coordinated implementation of the new eCommerce model and operationalized transformation in 18 months.• Managed business transformation program for Mercola.com’s eCommerce business model utilizing Dynamics AX, Microsoft CRM, Warehouse, and eCommerce applications to increase revenue by $10+M annually.GOLDKEY RESORTS, Virginia Beach, VA – Business Architect• Defined future state model and implementation roadmap for Business Process Management (BPM) initiatives to close identified gaps between their current state operations and their desired future state.ALLSTATE, Northbrook, IL – Business Architect• Worked with Allstate’s Business Architecture Team to develop the new Sales Channel Strategy implementation roadmap. COLLEGE of AMERICAN PATHOLOGIST, Northfield, IL – Transformation Architect• Conducted business user workshops and facilitated user meetings to gather business requirements for streamlining their product testing and regulatory acceptance processes. FONTAINEBLEAU RESORT, Miami Beach, FL – Business Architect• Re-engineered Fontainebleau’s cross-functional operations transformation to drive customer experience improvements to meet brand expectations to achieve $5+M revenue increase.KINDRED HEALTHCARE, Louisville, KY – Business Consulting• Evaluated Kindred Healthcare’s IT PMO organization to select software packages that best matched the business requirements and developed the implementation plan.MANDARIN ORIENTAL - NY, D.C., London, Hong Kong – Process Architect• Redesigned Mandarin Oriental Hotel’s operational processes and IT applications to: improve customer service scores by 25%, increase revenue by $3+M annually, and increase worker productivity in multiple locations.

Dublin 2, Ie

Focused on strategy implementation, future state modeling, roadmap development, process engineering, program management, business requirements, software selection, vendor management, international team development, product management, and IT-business integration. • Managed Accenture’s business and IT transformation to first-ever office hoteling concept at all Accenture worldwide offices, saving over $400M annually.• Co-managed cross-functional development and implementation of 1 – 3 year strategic operational plan for all divisions, saving $200 M annually.• Program managed PeopleSoft HR & Recruiting application implementation to be used as a model for their global implementation.• Worked with Executives on the divestiture of Andersen Consulting and Arthur Andersen Consulting.• Streamlined Accenture’s workforce procurement system saving $50M annually.• Business / IT Liaison responsible for aligning business functionality to IT applications, software selection, enhancement planning, vendor management, and developing application roadmaps.

Deerfield, Illinois, Us

Responsible for development & support of the order entry, order fulfillment, inventory, freight, and MRP systems. • Co-developer of the first ever just-in-time order processing and distribution system for hospital supplies. This application was recognized in 1997 by CIO Magazine's Application Hall of Fame as one of the 12 most influential business applications of the past decade.• Co-lead development of Renal’s Patient Standing Order system. • Worked with key stakeholders on development, and implementation, of system requirements and streamlining processes for the order entry, order fulfillment, inventory, and freight applications.

Mba, Finance, Marketing

Bba, Management In Computer Science