Provides technical ServiceNow SecOps and GRC consulting services to industry leaders in Financial Services, Energy Utilities, Manufacturing, and others. Modules implemented include Vulnerability Response (Infrastructure, Container, and Application), Operational Technology, Business Continuity Management, Security Incident Response, Data Loss Prevention and others. Experience has also included configuring, customizing, and writing many integrations.

Lead ServiceNow development and integration activities. Design, code, and troubleshoot applications within the ServiceNow platform. Responsible to the IT Leadership Team in keeping ServiceNow in line with current ITIL (Information Technology Infrastructure Library) practices related to business needs. Collaborate with stakeholders to turn business requirements into technical solutions. Communicate with Asset Management Team, Infrastructure Team, and IT Service Desk Manager to identify user needs and recommend potential solutions. Develop and modify workflows, forms, lists, business rules, UI actions, UI and data policies, script includes, mail scripts, notifications, fix scripts, scheduled jobs, tables, menus, ACLs, and scripted REST APIs. Administer change, incident, problem, and request management, including catalog items, service portal, workflows, widgets, and approvals. Managed the CMDB, including discovery and SCCM imports. Performed hardware asset management and user/group administration, including LDAP integrations.\•. Implemented successful discovery of Windows Servers on the network.• Configured IT Service Management Agent Workspace, Agent Chat, and Advanced Work Assignments to allow consolidated views of customer interactions, questions, and requests, allowing more efficient case management and improved issue resolution by the Service Desk.• Activated and integrated many plugins, including but not limited to CAB Workbench, Standard Change Catalog, and Service Graph Connectors.•. Managed multiple instance upgrades without issue.• Supported user-defined homepages, dashboards, and reporting.

Develop, support, and maintain .Net web and Windows applications. Design SQL Server databases: tables, views, stored procedures, and triggers. Designed SSIS packages for daily import and export data between applications and system and data transformation packages for loading data from old ERP (J.D. Edwards) to new ERP (Microsoft Dynamics AX).•. Collaborated with Finance, Human Resources, Manufacturing, and Asset Management on a year-long data transformation project to migrate data from J.D. Edwards ERP to Microsoft Dynamics AX ERP. •. Developed a suite of applications (web, desktop, and window services) that provide core functionality to the Emissions Control Services (ECS) service line.•. Developed HR applications for onboarding and recruitment that improved capture of employee information, tracking of applicant progress, documenting background checks, and verification of credentials, through standardization of workflows and tasks.•. Developed, supported, and maintained Training and Certification software to record personnel training needs and certifications.• Supported and implemented company-wide changes to two invoicing applications, allowing extraction of work orders from J.D. Edwards into an invoicing web app customized to ensure compliance with local tax codes.

Developed reporting applications. Utilized Microsoft Office to design field reports. Analyzed data and created customer reports.• Developed inspection software to manage and manipulate data from non-destructive testing of industrial boilers and generate reports on boiler component condition, allowing engineer operators to determine replacement needs and avoid critical system failures.

Developed DATUM-Boiler software to collect, manage, manipulate, and report data from non-destructive testing of boiler inspections. Collected client-specific technical requirements, including data import/export parameters and specific reporting requirements, to ensure effective data migration between DATUM and client systems.• Coordinated implementation of Software and provided software training and support to users. • Partnered with third-party inspection hardware companies with API for communication between software and data loggers.