Thomas Drake Email & Phone Number

Austin, TX, US

Provides technical ServiceNow SecOps and GRC consulting services to industry leaders in Financial Services, Energy Utilities, Manufacturing, and others. Modules implemented include Vulnerability Response (Infrastructure, Container, and Application), Operational Technology, Business Continuity Management, Security Incident Response, Data Loss Prevention and.

Sugar Land, Texas, US

• Lead ServiceNow development and integration activities. Design, code, and troubleshoot applications within the ServiceNow platform. Responsible to the IT Leadership Team in keeping ServiceNow in line with current ITIL.
• . Implemented successful discovery of Windows Servers on the network.
• Configured IT Service Management Agent Workspace, Agent Chat, and Advanced Work Assignments to allow consolidated views of customer interactions, questions, and requests, allowing more efficient case management and.
• Activated and integrated many plugins, including but not limited to CAB Workbench, Standard Change Catalog, and Service Graph Connectors.
• . Managed multiple instance upgrades without issue.
• Supported user-defined homepages, dashboards, and reporting.

Sugar Land, Texas, US

• Develop, support, and maintain.Net web and Windows applications. Design SQL Server databases: tables, views, stored procedures, and triggers. Designed SSIS packages for daily import and export data between applications.
• . Collaborated with Finance, Human Resources, Manufacturing, and Asset Management on a year-long data transformation project to migrate data from J.D. Edwards ERP to Microsoft Dynamics AX ERP.
• . Developed a suite of applications (web, desktop, and window services) that provide core functionality to the Emissions Control Services (ECS) service line.
• . Developed HR applications for onboarding and recruitment that improved capture of employee information, tracking of applicant progress, documenting background checks, and verification of credentials, through.
• . Developed, supported, and maintained Training and Certification software to record personnel training needs and certifications.
• Supported and implemented company-wide changes to two invoicing applications, allowing extraction of work orders from J.D. Edwards into an invoicing web app customized to ensure compliance with local tax codes.

Tomball, Texas, US

• Developed reporting applications. Utilized Microsoft Office to design field reports. Analyzed data and created customer reports.
• Developed inspection software to manage and manipulate data from non-destructive testing of industrial boilers and generate reports on boiler component condition, allowing engineer operators to determine replacement.

• Developed DATUM-Boiler software to collect, manage, manipulate, and report data from non-destructive testing of boiler inspections. Collected client-specific technical requirements, including data import/export.
• Coordinated implementation of Software and provided software training and support to users.
• Partnered with third-party inspection hardware companies with API for communication between software and data loggers.