Tom Key Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Parramatta, New South Wales, Au

Sydney, Nsw, Au

I facilitate strategic conversations for leaders of complex organisations across the ASX, Public and For Purpose sectors. By applying my skills in workshop facilitation, systems thinking, and program management, I design Transformation Programs engineered to actually to deliver outcomes.

Brisbane, Queensland, Au

Recruited to help establish and scale a new ‘Strategy & Transformation’ practice. Led engagements that facilitated strategy and designed programs of work that delivered value to clients across the construction, environment, and recycling sectors.

Parramatta, New South Wales, Au

Headhunted to finalise the design and delivery of EPA’s Digital & Data Transformation with 60% of the work requiring initiation in the first 10 months and 45% of the work complete inside 26 months. Devised a scalable Program Delivery Operating Model for the delivery of $80m CAPEX and $9m OPEX. Influenced stakeholder relationships across the Board, CEO, Executive Team and Industry Stakeholders. Led the design & delivery of a clear why, what and how for the NSW EPA 'Customer & Digital Transformation Delivery Plan'. Re-organised duplicative and siloed digital and data strategies into a 3-year delivery plan complete with a $58M Business Case; with planned transformational business outcomes achieving a Benefit:Cost Ratio >1.Paved the way for a fit-for-purpose, modern technology & data architecture driven by business needs through a streamlining of existing and future solutions to a dual enterprise platform (Salesforce & Pega), integrated CRM, case management and workflow capability. Solution design enables secure, scalable performance, rapid change deployment, and seamless ecosystem integration.Designed flexible product management processes and introduced customer experience capabilities so that business leaders and front-line operators could make time-effective contributions to product and service outcomes.

Canberra, Au

The National Skills Commission is shaping Australia’s future workforce through expert advice and national leadership on Australia’s labour market. Retained due to my ability to rapidly diagnose and improve large, complex programs of work I was engaged to provide targeted advice to the negotiation, socialisation, finalisation and release of the National VET Pricing Framework and Course List for 2023. Engagement was extended to design and implement the Pricing & Performance Business Plan for 2021/2022.

Ultimo, New South Wales, Au

As General Manager of Future & Innovation, I was mandated to transform TAFE NSW’s approach, shifting it to one of Customer Experience, its largest transformation to date. Leading the diagnosis of the organisation’s challenges, I built out a Customer Experience strategy and future digital delivery roadmap with key strategic priorities including the first Product Strategy for the organisation as well as creating an automated ‘Voice of Customer’ platform to measure and improve the student experience.

Ultimo, New South Wales, Au

Appointed by the Managing Director to establish and lead the TAFE NSW Transformation Office, ensuring a quick and effective response to the COVID-19 pandemic with measurable short-term actions that lay the groundwork for a student-led transformation program that 'reimagined TAFE NSW' under a set of post-COVID possibilities.Ensured 93% continuation of teaching for Term 2, 2020 following the cancellation of all face-to-face teaching through the implementation of a 'Connected Learning' strategy; >5,000 teachers were up-skilled to deliver classes over camera via Microsoft Teams. Over 450,000 students' needs and requests for assistance were assessed through the implementation of a custom 'Voice of Customer' survey and a 'closed loop feedback' campaign.

Ultimo, New South Wales, Au

Guided the Education & Training Group through a period of intense change after appointment by the then Managing Director and whilst the incumbent Chief Education & Training Officer led the TAFE NSW response to the regulator’s re-registration audit.

Sydney, Nsw, Au

Headhunted into a newly created role to establish the design and innovation capability within the ’People and Organisation' business line. Designed and drove the growth strategy to deliver new solutions to the market in Human-Centred Design delivering a $2m pipeline of new clients. Facilitated workshops from front-line to executive board level, reorienting the culture towards a customer-centric experience approach. Working with more than 45 Partners, directors and consultants, I uplifted innovation capability as well as pinpointing new areas for business growth.

Melbourne, Victoria, Au

With ANZ aspiring to build out its change and transformation capability, I was recruited to establish the PMO as a centre of excellence, creating change strategies and elevating transformation capability within the Wealth Management arm to support a multi-million dollar program of work. I designed and drove initiatives of up to $35m to support market growth amidst complex legislative reform in the industry. Mentoring a team of 4 and a wider team of ~24, I uplifted change capability and navigated complex stakeholder relationships, on boarding the Head of the PMO, GM of Strategy and wider organisation in the change.

Macquarie Park, Nsw, Au

Briefed with helping to reorient Optus within a saturated market, pinpoint areas of growth and uplift their transformation capability. After deciphering the need to reposition the Optus brand, I devised and led the change program and future strategic innovation frameworks that supported this shift in the market whilst building transformational maturity. Financially responsible for OPEX $1m and deliver cost savings. Leading an extended team of 17, I established change management as a key organisational practice.

Chicago, Illinois, Us

Joining 'Second Road' in its start-up and growth phase, I was briefed with uplifting the transformational capability to impact overall company value in preparation for its eventual sale. Working alongside the CEO, I devised a growth strategy to target top ASX 100 firms bringing a new disruptive solution to market, Human-Centred Design. Delivering a series of in-house workshops and mentoring new consultants, I embedded the transformational skillset required to meet client demand for transformational strategy engagements. Grew pipeline from $100k to $9m leading to profitable sale of the company to Accenture Strategy following the acquisition of a number of key accounts and delivering transformational strategy;Delivered double-digit growth in new banking accounts for Suncorp within 6 months, partnering with new CEO to foster a cultural shift towards customer-centred design and innovation;Turned around failing business unit of Downer EDI partnering with Business Unit CEOs to bolster share price leading to outperformance of the ASX200 by 80% over an 18 month period.

Executive Mba, Human-Centred Design, Customer Experience, Innovation Economics, Leadership & Governance.

Global Systemic Risk

Bachelor Of Urban Design & Planning, Systems Thinking, Design & Ethnographic Research, Human Factors, Project Management.