AeroLeads people directory · profile
Tom Key Email & Phone Number
Chief Transformation Officer
at
The Y NSW
1 work email found
@tafensw.edu.au
2 phones found area 128
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Transformation Officer
Location
Greater Sydney Area, Australia, Australia
Who is Tom Key? Overview
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Quick answer
Tom Key is listed as Chief Transformation Officer at The Y NSW, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at tafensw.edu.au, phone signal with area code 128, and a matched LinkedIn profile for Tom Key.
Tom Key previously worked as Program Director, Transformation at The Y Nsw and Transformation Director at Actual Strategy. Tom Key holds Executive Mba, Human-Centred Design, Customer Experience, Innovation Economics, Leadership & Governance. from University Of Technology Sydney.
Company email context
Email format at The Y NSW
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{first}.{last}@tafensw.edu.au
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Profile bio
About Tom Key
Over the last 15 years I have designed and delivered successful strategy and transformational programs, achieving significant and positive outcomes across:→ product strategy→ corporate strategy→ strategic innovation→ customer operations→ digital design & delivery→ communication & engagement→ customer & employee experience→ alignment of transformation initiatives→ sustainable bottom line and top line growththrough the capabilities of:→ cross functional team leadership→ business process improvement→ customer & market research→ business & op model design→ customer journey mapping→ continuous improvement→ human-centred design→ program management→ process improvement→ product development→ digital transformation→ change management→ technology adoption→ strategic innovation→ strategy facilitation→ business analysis→ risk management→ cultural change→ design thinkingI have achieved this across a diverse career as a senior consultant at top tier management consultancies as well as in-house executive roles covering multinational organisations, ASX 200 companies, Federal, State and Local Government as well as ‘for purpose’ organisations. I have facilitated Board level strategy for listed organisations and participated fully as a sitting Board Member.Example results include:→ 200%-400% lift in product design and delivery throughput→ boosted employee engagement 9% (to 74%) and People NPS (+21)→ lifted customer satisfaction & staff satisfaction >45% (50% above target)→ attained a 9% lift in premium product sales across 9 trial sites inside 4 months→ implemented automated, real time measurement of end-to-end customer journeyI focus on working with organisations that want to achieve and accelerate Transformational outcomes. I tilt the odds of success back in their favour by bringing contemporary toolkits and approaches as both a consultant and in-house practitioner.I also like to write, producing content on Linkedin through to peer reviewed, academic quality journal articles.If you want to learn more about my work, including case studies and testimonials then please→ GO HERE: www.tomkey.com.au I am always expanding my network, please contact me through LinkedIn.
Listed skills include Change Management, Strategy, Business Transformation, Stakeholder Management, and 46 others.
Current workplace
Tom Key's current company
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13 roles
Tom Key work experience
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Program Director, Transformation
Current
Aug 2024 - Present
Transformation Director
CurrentI facilitate strategic conversations for leaders of complex organisations across the ASX, Public and For Purpose sectors. By applying my skills in workshop facilitation, systems thinking, and program management, I design Transformation Programs engineered to actually to deliver outcomes.
Dec 2022 - Present
Director, Strategy & Transformation
Recruited to help establish and scale a new ‘Strategy & Transformation’ practice. Led engagements that facilitated strategy and designed programs of work that delivered value to clients across the construction, environment, and recycling sectors.
Dec 2022 - Nov 2023
Program Director, Transformation
Headhunted to finalise the design and delivery of EPA’s Digital & Data Transformation with 60% of the work requiring initiation in the first 10 months and 45% of the work complete inside 26 months. Devised a scalable Program Delivery Operating Model for the delivery of $80m CAPEX and $9m OPEX. Influenced stakeholder relationships across the Board, CEO.
Aug 2021 - Nov 2022
Interim Director
The National Skills Commission is shaping Australia’s future workforce through expert advice and national leadership on Australia’s labour market. Retained due to my ability to rapidly diagnose and improve large, complex programs of work I was engaged to provide targeted advice to the negotiation, socialisation, finalisation and release of the National VET.
May 2021 - Jul 2021
General Manager, Future & Innovation
As General Manager of Future & Innovation, I was mandated to transform TAFE NSW’s approach, shifting it to one of Customer Experience, its largest transformation to date. Leading the diagnosis of the organisation’s challenges, I built out a Customer Experience strategy and future digital delivery roadmap with key strategic priorities including the first.
Oct 2017 - May 2021
Transformation Director
Appointed by the Managing Director to establish and lead the TAFE NSW Transformation Office, ensuring a quick and effective response to the COVID-19 pandemic with measurable short-term actions that lay the groundwork for a student-led transformation program that 'reimagined TAFE NSW' under a set of post-COVID possibilities.Ensured 93% continuation of.
Mar 2020 - Oct 2020
A/Chief Education & Training Officer
Guided the Education & Training Group through a period of intense change after appointment by the then Managing Director and whilst the incumbent Chief Education & Training Officer led the TAFE NSW response to the regulator’s re-registration audit.
May 2019 - Oct 2019
Director
Headhunted into a newly created role to establish the design and innovation capability within the ’People and Organisation' business line. Designed and drove the growth strategy to deliver new solutions to the market in Human-Centred Design delivering a $2m pipeline of new clients. Facilitated workshops from front-line to executive board level, reorienting.
Jan 2016 - Sep 2017
Change Director
With ANZ aspiring to build out its change and transformation capability, I was recruited to establish the PMO as a centre of excellence, creating change strategies and elevating transformation capability within the Wealth Management arm to support a multi-million dollar program of work. I designed and drove initiatives of up to $35m to support market.
Oct 2014 - Jan 2016
Manager, Transformation & Change
Briefed with helping to reorient Optus within a saturated market, pinpoint areas of growth and uplift their transformation capability. After deciphering the need to reposition the Optus brand, I devised and led the change program and future strategic innovation frameworks that supported this shift in the market whilst building transformational maturity..
Oct 2012 - Oct 2014
Principal Consultant
Joining 'Second Road' in its start-up and growth phase, I was briefed with uplifting the transformational capability to impact overall company value in preparation for its eventual sale. Working alongside the CEO, I devised a growth strategy to target top ASX 100 firms bringing a new disruptive solution to market, Human-Centred Design. Delivering a series.
Sep 2003 - Sep 2012
3 education records
Tom Key education
Executive Mba, Human-Centred Design, Customer Experience, Innovation Economics, Leadership & Governance.
University Of Technology Sydney
Global Systemic Risk
Princeton University
Bachelor Of Urban Design & Planning, Systems Thinking, Design & Ethnographic Research, Human Factors, Project Management.
University Of New England (Au)
FAQ
Frequently asked questions about Tom Key
Quick answers generated from the profile data available on this page.
What company does Tom Key work for?
Tom Key works for The Y NSW.
What is Tom Key's role at The Y NSW?
Tom Key is listed as Chief Transformation Officer at The Y NSW.
What is Tom Key's email address?
AeroLeads has found 1 work email signal at @tafensw.edu.au for Tom Key at The Y NSW.
What is Tom Key's phone number?
AeroLeads has found 2 phone signal(s) with area code 128 for Tom Key at The Y NSW.
Where is Tom Key based?
Tom Key is based in Greater Sydney Area, Australia, Australia while working with The Y NSW.
What companies has Tom Key worked for?
Tom Key has worked for The Y Nsw, Actual Strategy, Bdo In Australia, Nsw Environment Protection Authority (Epa), and National Skills Commission.
How can I contact Tom Key?
You can use AeroLeads to view verified contact signals for Tom Key at The Y NSW, including work email, phone, and LinkedIn data when available.
What schools did Tom Key attend?
Tom Key holds Executive Mba, Human-Centred Design, Customer Experience, Innovation Economics, Leadership & Governance. from University Of Technology Sydney.
What skills is Tom Key known for?
Tom Key is listed with skills including Change Management, Strategy, Business Transformation, Stakeholder Management, Program Management, Leadership, Management, and Business Strategy.
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