Thomas D. Killam, Cae Email & Phone Number

Greater Chicago Area

Executive oversight of membership development; member of senior leadership team.

Chicago, Illinois

Manage staff of 32, administer $9 million budget, and report to Board President. Oversee Membership, Constituent Services, Marketing, Communications, Information Technology, Foundation and Corporate Relations. Incorporate association member/nonmember research into benefit communications for member retention. Play pivotal role as team member for re-branding initiative, including logo, brand awareness, and website development. Led team in implementing IT infrastructure improvements. Forge partnerships with association state organizations based on synergies and operational needs. Create leadership development program to strengthen volunteer leadership effectiveness. Review, negotiate and recommend proposals and sponsorship opportunities from outside organizations. Work with leaders toward response relative to issues impacting the dental profession on the local and national levels. • Boosted recruitment and retention of young dentists by engagement and responding to their needs.• Improve automation which resulted in 20% overall decrease in manual processes. • Realized 100% increase in social media followers vs. competition by incorporating LinkedIn, Facebook, Twitter, and Instagram in communications strategy.• Significantly enhanced member experience online and internal staff efficiency by guiding team in performing IT infrastructure improvements. • Increased corporate sponsorship by approximately 5% annually by engaging with providers to ensure association programs were aligned with corporate strategies. • Reduced staff turnover by 22% in first year by instituting staff input mechanisms and enhanced employee onboarding process to ensure staff satisfaction. • Served as Interim Executive Director during a period of transition.

Alexandria, Va

Reported to COO and directed staff of 8 with $6.5 million budget. Participated in strategic planning and budget development. Managed overall member engagement strategy at all levels. Performed executive oversight of membership operations, including marketing, communications, and database. Managed data integrity and association management system needs. Acquired, implemented and oversaw private member social networking environment. • Increased new member recruitment by 10% over previous year by demonstrating ROI for membership at the national and local chapter levels. • Increased volunteer interest by 40% by streamlining all committee-related processes.• Appointed young professionals to all committees, gathering valuable feedback for member services.• Improved staff satisfaction and retention by implementing rewards and recognition programs.

Alexandria, Virginia

Reported to Senior Vice President and managed staff of eight with $6 million budget. Directed member communications, recruitment, retention, and member services. Managed region and chapter relations and expansion for 26 regions and 220 chapters. Served as key member of conversion team for new association management system. Oversaw membership development and record keeping, including robust information retrieval system. Implemented program to collect dues expeditiously and process new members efficiently.• Critical part of team to evaluate options and implement new membership database and process infrastructure.

Overland Park, Kansas

Reported to CEO and led team of four with $1.8 million budget. Developed membership recruitment and retention program, incorporating 125 chapters. Managed region and chapter affiliates and infrastructure for 11 global regions. Initiated leadership development educational program to enhance volunteer effectiveness. Analyzed and developed business models for domestic and international expansion. • Conceptualized and implemented leadership forums to effectuate enhanced leadership at all levels and strengthen association’s chapters and regions.

Chicago, Illinois

Reported to Vice President and managed staff of six. Crafted membership plans for recruitment and retention. Improved reporting mechanism for effective monitoring of ROI for membership campaigns. • Played key role in driving record membership growth of over 6% each year for 2002 to 2004.

Greater Chicago Area

Managed all activities related to membership, overseeing chapters, sections and regional affiliates. Served as liaison to various association committees.

Chicago, Illinois

Reported to Director and managed staff of five. Maximized awareness of product through national presence. • Directed $2.5 million marketing campaign promoting the association-endorsed dental program (Direct Reimbursement), which was the largest business-to-business promotion ever undertaken by the association.

Chicago, Illinois

Reported to Director and co-managed staff of five. Facilitated strategic planning and effective board operations. Aided with planning of other operational areas for component and constituent societies. Analyzed membership trends, identified target markets, and planned effective recruitment campaigns, marketing strategies and tactics, and other programs to increase membership penetration in different markets. Developed and coordinated all facets of national membership development conference. Formulated and managed program budgets. Supervised administrative staff.

Bachelor Of Science (Bs), Business, Marketing, Economics

Post-Graduate Coursework Toward Master Of Science In Nonprofit Management, Nonprofit Management/Public Service