Sr. Director Quality - Ict, Transportation Solutions
Galway, Ie
TE Connectivity is a $13 billion global industrial technology leader with over 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries.Senior Director, Quality, Global, Industrial Commercial Transportation, (2016-2019)• Oversaw five pillars of quality: customer, manufacturing, supplier, quality systems, and product quality. Managed core technical problem-solving for business unit; responsible for more difficult issues as experienced by other core functions. • Led quality integration of acquisition of high-voltage contactor and switch manufacturing business into business unit, adding $50,000,000 in revenue across three European locations.• Served as champion for focused continuous improvement culture of never-ending persistence for credibility, accountability, and excellence. Operated as NA lead for quality leadership development program to establish next-level senior managers focused on broader expectations of leadership beyond quality.VP, Quality, Global, Transportation Solutions Segment, (2014-2016)• Globally achieved overall improvement of 18% in PPM and 15% in COPQ. Collaborated with cross-functional stakeholders through voice of the customer and positively impacted Net Promoter Score from 32 to 38, focusing on three major areas: product engineering response time, customer quality field support, and ship to request.Senior Director, Supplier Quality, Global, Transportation Solutions Segment, (2013-2014)• Created position of global lead for supplier quality. Supported three major business units with various levels of supplier quality organization and maturity. Developed global supplier quality leadership team to create common practices for supplier impact metrics for three business units.