Tom Kluge
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Tom Kluge Email & Phone Number

Co-Founder, CX Research and Strategy Director at Hesion Digital
Location: London, England, United Kingdom 8 work roles 2 schools
1 work email found @borngroup.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Current company
Role
Co-Founder, CX Research and Strategy Director
Location
London, England, United Kingdom
Company size

Who is Tom Kluge? Overview

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Quick answer

Tom Kluge is listed as Co-Founder, CX Research and Strategy Director at Hesion Digital, a company with 1229 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at borngroup.com and a matched LinkedIn profile for Tom Kluge.

Tom Kluge previously worked as Strategy & Insights Director at Born Group and Digital Insights Manager at Gsk. Tom Kluge holds Msc E-Business And Innovation from Lancaster University.

Company email context

Email format at Hesion Digital

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{first}.{last}@borngroup.com
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Profile bio

About Tom Kluge

I lead innovation projects to understand, design, build and evolve products and services. My breadth of skills sit across Strategy, Customer Experience and Insight:Strategy:> Understanding market, competitor and customer trends> Identifying business and customer needs, as well as pain points> Defining vision and value propositions> Performance measurement/analytics strategy> Ideation and Innovation > PrioritisationCustomer Experience:> Human Centred Design (HCD)> Journey Mapping> Opportunity ideation> Product and solution designInsight:> Digital analytics (web, social, search and email) and analytics tool implementation> Conversion rate optimisation> Traditional customer research (surveys, interviews, ethnography and focus groups)> Goal driver regression analysis> Prototype testing> Performance reporting> Data visualisationFrom my consultancy experience, I have applied these skills across different organisations, across a myriad of industries. To achieve my best results I like to work with teams that have diverse skill sets and ways of thinking. I am a graduate of Lancaster University Management School (BBA Management, and MSc E-Business and Innovation), and have worked in Blue-Chip technology organisations, Academia, Management Consultancy, Charity, Pharmaceuticals, Innovation & Experience Design Agency, and freelancing.

Listed skills include Digital Analytics, Business Analysis, Data Analysis, Performance Improvement, and 14 others.

Current workplace

Tom Kluge's current company

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Hesion Digital
Hesion Digital
Co-Founder, CX Research and Strategy Director
London, GB
Website
Employees
1229
AeroLeads page
8 roles

Tom Kluge work experience

A career timeline built from the work history available for this profile.

Co-Founder, Cx Research And Strategy Director

London, GB

Strategy & Insights Director

Current

London, United Kingdom

Helping clients to take a customer-centric approach to solving complex business problems, and defining insight-led strategies that drive new value, optimised customer experiences and bottom line results for clients.

Jan 2018 - Present

Digital Insights Manager

Gsk

London, United Kingdom

Analysis and optimisation of GSK's global digital communications and UX to improve performance of digital platforms.

Mar 2017 - Dec 2017

Digital Analyst

Responsible for the performance measurement and continuous improvement of activity across digital platforms through analytics.

Aug 2015 - Feb 2017

Senior Consultant

London, United Kingdom

Working with private and public sector clients to provide consultancy services for sustainable business performance improvement. I have been involved in a myriad of projects, roles and responsibilities.

Sep 2011 - Aug 2015

Independent Research Consultant

Nottingham, United Kingdom

Qualitative research and analysis in entrepreneurship education and business opportunity identification capabilities for the University of Nottingham Institute for Enterprise and Innovation. I was responsible for organising/planning research, sampling, interviewing, data analysis and reviewing existing literature.

Sep 2010 - May 2011

Research Consultant

Lancaster, United Kingdom

A placement during my post-graduate degree where I researched organisational learning in virtual environments (e-learning) for Cisco Systems. Tasks included project planning, primary & secondary research, questionnaire development, interviewing, data analysis and innovative solution creation.

May 2010 - Sep 2010

Project Services Consultant

Ibm

Hursley, UK

A project services role during my year in industry as part of my undergraduate degree. This included a mixture of different tasks. I was most proud of having two Project Management roles: (1) rebranding of our service, (2) developing a macromedia flash instructive web application for our clients.

Jul 2007 - Jul 2008
Team & coworkers

Colleagues at Hesion Digital

Other employees you can reach at borngroup.com. View company contacts for 1229 employees →

2 education records

Tom Kluge education

Bba Management

Activities and Societies: Management, Ski & Snowboarding, Live Music and General Music.

FAQ

Frequently asked questions about Tom Kluge

Quick answers generated from the profile data available on this page.

What company does Tom Kluge work for?

Tom Kluge works for Hesion Digital.

What is Tom Kluge's role at Hesion Digital?

Tom Kluge is listed as Co-Founder, CX Research and Strategy Director at Hesion Digital.

What is Tom Kluge's email address?

AeroLeads has found 1 work email signal at @borngroup.com for Tom Kluge at Hesion Digital.

Where is Tom Kluge based?

Tom Kluge is based in London, England, United Kingdom while working with Hesion Digital.

What companies has Tom Kluge worked for?

Tom Kluge has worked for Hesion Digital, Born Group, Gsk, Breast Cancer Care, and Ernst & Young.

Who are Tom Kluge's colleagues at Hesion Digital?

Tom Kluge's colleagues at Hesion Digital include Revathi Thiagarajan, Modu Modu, Xtian Quincy, Irving Moreno, and Ravi Kumar.

How can I contact Tom Kluge?

You can use AeroLeads to view verified contact signals for Tom Kluge at Hesion Digital, including work email, phone, and LinkedIn data when available.

What schools did Tom Kluge attend?

Tom Kluge holds Msc E-Business And Innovation from Lancaster University.

What skills is Tom Kluge known for?

Tom Kluge is listed with skills including Digital Analytics, Business Analysis, Data Analysis, Performance Improvement, Digital Strategy, Digital Marketing, Google Analytics, and Management Consulting.

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